Electrical/Gauges:Display Failure
RADIO SCREEN WILL TURN BLACK. INTERMITTENT ISSUE. SEES AN APPLICATION FAILED MESSAGE. * confirmed customers concern, radio screen will flicker on and off. inspected the lvds cable at the hmi module, wiggled the connector and screen would flicker, will need to replace the lvds cable from the human machine interface module to the human machine interface bypass module.disconnected and replace the connectors from the bad lvds cable, installed the new lvds cable and secured, installed removed panels and checked for correct operation, no further issues present at this time.
ELECTRICAL OPERATIONS EVERY FOUR DAYS THE CUSTOMER HAS TO KEEP
RESETTING THE CLOCK KEEPS GOING 4 MINUTES BEHIND EVERY WEAK * Story: 3763 set the clock on 3/2/2020 and look at it on 3/3/2020 and it was set right on the time
CUSTOMER STATES THE RADIO SCREEN FLASHES OFF & ON WHEN DRIVING OVER
BUMPY ROUGH ROADS. * Road tested & could not duplicate issue- Checked Software and it is at its highest level. NOTE: Wiring modification & damage found on line "B" could be a contributing factor in lighting circuit if shorting
is occurring to the lighting circuit in the door harness connector. Repair must be performed to eliminate that factor first.
CUSTOMER STATES THE RADIO SCREEN GOES BLANK THEN RESETS ITSELF. * COULD NOT DUPLICATE BLANK SCREEN CONCERN.
started vehicle and after a few minutes radio display went black * possible programming issue. reprogram radio using usb update as per TAC  recommendations. TAC recommends using a USB stick no larger than 32GB &not the 128 GB customer is using
SCREEN GOES BLACK AND FREEZES * Notes inspect for updates and program
THE RADIO SCREEN INTERMITTENTLY GOES BLACK, 1 * Radio reprogramming SRS
AUDIO UNIT IS UNRESPONSIVE AND SYSTEM HAS BEEN CHECKED SEVERAL TIMES. * HONDA SENT AUDIO DISPLAYED FOR
US TO INSTALL.
AUDIO UNIT UNRESPONSIVE - PREVIOUSLY DIAGNOSED ON RO 183698
(2/10/21 G300SSMI)
TECHLINE REFERENCE Â 4414129
REPLACED DISPLAY UNIT PER HONDA'S RECOMMENDATION
8411H4 .40 SC*03273;DC-03214
FAILED PART Â 39710-TLA-A21
SCREENS KEEP GOING OF AND RESTARTING ON THERE OWN * CAUSE *
99 SPECIALTY SERVICES
829694 WLR
performed idma update and performed ipma update for both middle
screens
radio navigation went blank * CHECK AND CLEAR CODES.
A. UPPER TOUCHSCREEN INTERMITTENTLY WILL STAY ON REVERSE CADMERA IMAGE - IMAGE WILL BE LIVE (SEES THE ROAD MOVING AWAY
PROM CAR) * G86 UPDATED IMC TO 20A 388 WR
CENTER DISPLAY GOES BLANK * RADIO SCREEN BLANK REPLACED AUDIO UNIT
CUSTOMER STATES THAT WHEN GOING IN REVERSE THE SCREEN GOES BLUE AND WILL NOT CHANGE BACK FOR ABOUT 30 MINUTES, CHECK AND ADVISE. * WAS NOT ABLE TO DUPLICATE CONCERN. BACK UP CAMERA IS WORKING PROPERLY AT THE MOMENT. UNDER ENGINEERING REVIEW
DASH AND RADIO WENT COMPLETELY BLANK WHILE DRIVING. * RECONNECTED LOOSE TERMINAL
C/S SCREEN FREEZES AND CO BLANK * RECALL FIXED CUSTOMER CONCERNS
B. INTERMITTENTLY UPPER TOUCHSCREEN REMAINS BLACK/BLANK AT START UP AND WILL REMAIN THAT WAY FOR DURATION OF TRIP * A SEE LINE, "A" ABOVE
D CUSTOMER STATES BOTH top and bottom screens glitching in and out * 20004 software mismatch between IMC, I DMA, and ICDM. Found upper screen blank. Checked software levels and found ICDM, IDMA, and ICM mismatch. Performed IMC update. Performed ICDM update. Performed update. AL1. ok
CUSTOMER STATES THAT RADIO SCREEN WILL FREEZE AND HALF THE SCREEN WILL GO BLACK * PERFORMED RADIO CDS-2 DIAGNOSTICS NO DTCS ROAD TEST UNABLE TO DUPLICATE CUSTOMER CONCERN RADIO CALIBRATION UP TO DATE NO REPAIR ATTEMPTED RADIO OPERATES AS DESIGNED AT THIS TIME
ROAD TESTED BY FRED SERVICE MANAGER
DASH AND RADIO SCREEN WILL NOT TURN ON
LOOSE CONNECTOR. * REINSTALLED CONNECTOR.
RADIO SCREEN WILL GO BLANK (BLACK
SCREEN) WHILE DRIVING RADIO STILL PLAYS WHEN THIS IS HAPPENING * TAC RECOMMENDATION TO REPLACE RADIO DISPLAY MODULE PART OF RADIO CONTROL ASSEMBLY. Corrected by Radio Control Assembly Replacement. RADIO DISPLAY GOING BLACK WHILE DRIVING. NO DTC STORED. ALL SOFTWARE UP TO DATE. NO BULLETINS.
CONTACT TAC CASE 9-6056405276. TÐ?С STATED TO  REPLACE RADIO CONTROL ASSEMBLY FOR THIS INTERMITTENT CONCERN. REPLACED RADIO CONTROL ASSEMBLY AND ROAD TEST. AFTERMARKET FEE
A MUSIC STOPS PLAYING WHILE DRIVING AND SCREEN BLANKS OUT, XM PLAYED
WITH NO SCREEN, APPLE PLAY WAS RECOGNIZED BUT NO SCREEN OR
MUSIC, HOME ON APPLE CAR PLAY WOULD DISPLAY. SECOND TIME FOR
HONDA TECH COMING IN TO LOOK AT IT. * was advised to perlace display and lvds cable replaced cable and display
CUSTOMER STATES TOUCH SCREEN WILL RANDOMLY NOT WORK. CUSTOMER WILL PRESS ON SCREEN BUT WILL NOT ENGAGE. CHECK
AND ADVISE. * Not stated
GENERAL [BACKUP CAMERA NOT WORKING WHEN IN REVERSE- GOES BLANK OR TO BLUE SCREEN] * NWD NO WORK DONE. 14983 unknown check radio software; is up to date, tested camera and is operating as designed at this time; unable to duplicate
INTERMITTENTLY LOWER TOUCHSCREEN WILL TORN ON BUT DOESNT RESPOND TO TOUCH * A SEE LINE, "A" ABOVE
A CUSTOMER STATES CENTER AUDIO BLANK/BLACK AT TIMES-CHECK PRIORS * NPF UNABLE TO REPRODUCE CUSTOMER CONCERN @ THIS time
THE RADIO SCREEN WILL GO BLACK, THE TOUCH SCRE * 11644 REPLACED RADIO PER GM TAC CASE# 9-5966476221. PROGRAMMED AND
VERIFIED PROPER OPERATION. 8CYN42493907
The nav will go blank at times while driving * 10699 NAV CARD DOES N9T COMMUNICATE WITH RADIO. 3420840 .7 DIAG 1.0 USB PROGRAM .3 SETUP '3 OLH TO REPLACE USB CABLE AND HUB 2.2 4.50 FC 7073. MI MO 10699 CARD HAS HAD USB HUB, RADIO AND NAV CARD REPLACED PREVIOUSLY. FOUND RADIO HAS CURRENT SOFTWARE AND NO CODES AND AT X2 OF RADIO TERMS 9 TO 11 AND 10 TO 12 MEASURE MIN MAX .6 TO 3.1V. TERM 28
MEASURES 13.4V. LIN BUSES TERM 5 AND 10 MEASURE 6V. TEST LIGHT LIGHTS BETWEEN CIR 340 AND 1541. TAC HAD FIELD ENGINEER LOOK AT CAR AND HAD US REPLACE RADIO AGAIN. PROGRAM AND SET UP RADIO. OLH TO REPLACE USB HUB, NAV CARD, AND USB CABLE FROM NAV CARD TO RADIO. ALL REPAIRS PERFORMED WITH BATTERY DISCONNECTED. WCC 8QZN40802773
radio screen is black no radio backup can inop can NOT control temp no blue tooth (ElectrlcalNon PCM Flashes Concern) * NO CODES AT THIS TIME LAST VISIT RADIO WAS LACK UP BATTERY WAS DISCONNECTED CAUSE RADIO TO RESET CODES AT THE TIME WHERE U0184 AND B280B SYSTEM DOES NOT HAVE ANY CODES AT THIS TIME RADIO IS WORKING PROPERLY INTERMITTENT PROBLEM RADIO IS UP
TO DATE 18.20.2E IS THE SOFTWARE VERSION
NO PROBLEM FOUND WITH RADIO AN IS UP TO DATE INTERMITTENT
PROBLEM
CLOCK IS STILL 4-5 MINUTES OFF. SEE PREVIOUS RO. * unable to duplicate customer concern at this time,
clock is correct at this time.
CLIENT REPORTS BOTH SCREENS INTERMITTENT FREEZE UP * UPDATE BOTH UPPER AND LOWER TOUCH SCREENS AND READ AND CLEAR FAULT CODES. PERFORMED QUALITY CHECK WITH ROAD TEST.
CENTER DISPLAY GOES BLANK AT TIMES AND SHE LOSES SOUND. * See above
CUSTOMER STATES THE RADIO SCREEN WILL GO BLACK, THE TOUCH SCREEN WILL
NOT RESPOND, AND THE SOUND QUITS * 11577 UNABLE TO DUPLICATE. TAC CASE #9-5966476221, ADVISED TO START
WITH REPLACING THE RADIO. PART ORDERED.
D C/S: CUSTOMER STATES THE RADIO SCREEN WILL GO BLACK AND CAN NO I
OPERATE AT TIMES PLEASE ADVISE * 21650 RELATED TO LINE A LACK OF POWER
THE RADIO PANEL HAS GONE BLACK IT IS CURRENTLY BLACK RIGHT NOW IT STRAIGHT IN SO THAT WE CAN SEE IT AND SHE GOT A VIDEO OF EVERYTHING * TEST AUDIO UNIT OPERATION AND CONFIRM SCREEN FAILURE - NO SCREEN WITH OR WITHOUT APPLE PLAY CONNECTION - INTERNAL UNIT FAILURE 0.40 REPLACE AUDIO UNIT AND RETEST OPERATION 96300R00
CUSTOMER STATES RADIO SCREEN FREEZES, CANT BE RESET UNTIL VEHICLE IS TURNED OFF. PLEASE CHECK AND ADVISE. * TAC RECOMMEND UNPAIR DEVICES AND EVALUATE SCREEN FREEZING CONCERN
CUSTOMER STATES THE UPPER AND LOWER SCREENS CONTINUE TO GO BLANK! TH LOWER GOES BLANK OFTEN SOMETIMES THE UPPER ALSO GOES BLANK AT SAME TIME * G.86. VERIFIED SCREENS GOING BLACK REOPENED TA CASE INSTRUCTED TO UPDATE 19A SOFTWARE (INSTALLED LAST VISIT) TO 198 AND CHECK CABLES NOW OK
C/S the DVD screen will flicker and at times will be INOP on unconnect theater * Radio on order
Ð RADIO CONCERN-CLOCK ON RADIO STILL IS NOT WORKING * ORDERED RADIO
THE INSTRUMENT CLUSTER WAS BLANK WITH A BLACK SCREEN. THE ENTIRE DAY YESTERDAY. * VEHICLE OPERATING NORMALLY AT THIS TIME
0000556 CARRYING OUT VEHICLE TEST VEHICLE OPERATING NORMALLY AT THIS TIME DI. FOUND NO FAULTS. D5. INSTRUMENT CLUSTER SELF TEST. R0.
TOUCHCSREEN GOES BLACK WHILE DRIVING, HAPPENS ON BOTH * G86 PER LTB01108, PERFORMED 4.0 UPDATE IN IMC,ICDM AND I DMA. NOW OK.
INSTALL RADIO SOR * RADIO INTERNAL CLOCK DEFECTIVE 08600270 FC58 50
REPLACED RADIO PER PREVIOUS DIAGNOSIS
THE CLOCK ON THE RADIO KEEPS GETTING OFF TIME BY ABOUT ABOUT 2 SECONDS EVERY DAY FIRST DAY 2 SECONDS OFF, SECOND
DAY 4 SECONDS,THIRD DAY 6 SECONDS AND SO ON CHECK AND ADVISE. THE
TOUCH SCREEN ON THE RADIO TOUCH SCREEN CAN TAKE A FEW TRIES TO
WORK COMPLETELY. ALREADY REPLACED THE RADIO FOR THIS CONCERN, * verified customer concern, inspected and found
star case 2008000077 for the radio not keeping time, as stated in starcase the vehicle needs to be equipped with sales code JLP. inspected vehicle build list and found vehicle is not equipped with sales code JLP. star case does not apply to vehicle, contacted Star center for assistance
with time issue and soft touch issue. Inspected like vehicle with same radio and no JLP. soft touch on this radio is delay and sometimes inop. per star an update will be coming out in the coming weeks, vehicle software at this time is that will address the time issue and may address
some soft touch enhancements, new software will be no repairs made at this time, returned vehicle to customer.
There is continued issues with touch screens, last addressed on RO # 460283 03/27/20 31236 miles - customer states frequently several times per week the back up camera stays on when driving froward, sometimes the upper screen does not come on, sometimes the lower screen doe snot come on.  sometimes the voice commands are inop, sometimes the navigation will not route properly (wrong directions) * G86 found update to IMC stuck in previous SOTA, will not complete manually updated SOTA, update ICDM, update IDMA, now update ICM.
SEE PREVIOUS RO UPDATE RADIO PER MARK * verified customer concern, over time the clock is off by seconds, inspected and found tsb 08-016-21 that addresses issue, creates usb jump drive from uconnect website and updated radio to latest
software, verified repair and returned vehicle to customer.
Concern: Customer states: display is rattling on the right side. * Correction: General Diagnosis
Main screen went black. **Timestamp=June 26th @ 1012pm , timestamp added at time of drop off to service appt. * * Confirmed customer timestamps and touchscreen degraded behavior. Found vehicle caches near
full and cleared. Verified touchscreen performance has returned to normal. Correction: General Diagnosis
ТHE NAV SCREEN GOES OUT AND THEN IT GOES BLANK * 19327 FOUND RADIO INOP TO TOUCH AND GOING BLANK AT TIMES CK FOR CODES FOUND NO CODES PRESENT CK LIN BUS 5 BETWEEN ICS AND HMI FOUND OKAY CK AND INSTALL KNOWN GOOD VIDEO CABLE FROM ICS AND HMI FOUND OKAY FOUND DISPLAY FAULTY 3420700 0.6 1.0 DIAG 1.40 TK 847 REPLACE CUE DISPLAY TO REPAIR FC 6581 19327/19327