Electrical/Gauges:Intermittent/Inoperative
ELECTRICAL CONCERN (ELECTRONIC CONTROL STABILITY CONTROL LIGHT HAS BEEN COMING ON. AND CRUISE CONTROL IS INOP) * FOUND FAULT CODE OF C006A-49. PERFORMED DIAG AND FOUND TSB
C8-061-20 WE UPDATED THE ABS MODULE AND RE - INSPECTED.
Drivers side mirror is inop * VERIFIED CLIENTS CONCERN FOUND ACTUATOR HAS INTERNAL FAILURE
7612R0R OUTSIDE MIRROR ACTUATOR ASSY(RH). 26998 POWER SIDE VIEW WINDOW ACTUATOR 87612R0R O.JU
VEHICLE WAS FURTHER DIAGNOSED, FOUND ACTUATOR INTERNALLY STUCK ,
REPLACED ACTUATOR UNDER MANUFACTURE WARRANTY, MIRROR WAS REMOVED FROM
ASSEMBLY, REPLACED WITH NEW PART, REINSTALLED ALL REMOVED NUTS, TORQUED
TO FACTORY SPECS, SIDE VIEW MIRROR WORKED NORMALLY AFTER REPAIRS ,
CUSTOMERS CONCERN WAS RESOLVED
VEHICLE DOES NOT MAKE ANY DINGING NOISE OR alert when SEATBELTS ARENT FASTENED. * FOUND AUDIBLE WARNING ACTIVE ALL OK AT THIS TIME.
CAR IS SHOWING AN ALERT FOR A HEADLIGHT * 0
DRIVER SIDE BLIND SPOT INDICATOR DOES NOT. * Tech: PAUL WASSEY
SEE LINE 1
AUTO STOP START IS INOP ALSO * start stop inop when cel is on
THE CONTROL HEAD SYNC BUTTON DOES NOT WORK PART OF THE A/С CONTROL HEADLIGHTS DO NOT LIGHT UP AT
TIMES. * FOUND SOME OF THE BUTTONS ON THE AC CONTROL HEAD DO NOT ILLUMINATE. AFTER FURTHER DIAGNOSTICS FOUND AN INTERNAL FAULT WITHIN THE AC CONTROL HEAD. FOUND SOME OF THE BUTTONS ON THE AC CONTROL HEADS DO NOT ILLUMINATE. AFTER FURTHER DIAGNOSTICS FOUND AN INTERNAL FAULT WITHIN THE AC CONTROL HEAD. REPLACED HEATER AND AIR CONDITIONING CONTROL. ALL THE THE LIGHTS ON THE HEATER AND AIR CONDITIONING CONTROL ARE ILLUMINATED AT THIS TIME.
CUST.STATES HAS GOTTEN SEVERAL ALERTS /MESSAGES FROM ONSTAR AND ON MYGMC APP ALERTING THAT THERE IS A PROBLEM WITH THE ELECTRICAL/STARTING SYSTEM SERVICE CODE SAC002. CK ADVISE SCAN SYSTEM P00C6,P0108,P0604,P0606. TEST CIRCUITS AND CONNECTIONS TO ECM.VERIFIED CORRECT TERMINAL TENSION OK. * REPLACED AND PROGRAM ECM
THE CAMERA ACCESSORY CAMERA IS ALWAYS IN PARKING MODE * Not stated
THE CLIENT STATED THAT THE CHECK ENGINE LIGHT IS ON ADVISENC NO CHARGE * PTSS CASE WAS STARTED DUE TO BATTERY FAULTS. CAR RELEASED CLIENT UNTIL A FIX HAS BEEN ISSUED NC
CUSTOMER STATES WI-FI HOT SPOT IS NOT WORKING * FOUND WIFI HOT SPOT TO WORK BUT CUSTOMER NEEDS TO SIGN UP FOR AN ACCOUNT TO ACCESS WIFI. NO REPAIRS MADE
THERE IS A CENTRAL LOCKING ALERT ON THE DASH. REF RO #130238 DAN M
ORDERED 9/9 @ 10:30AM P/N 4K0-83-015-Q COMING FROM GERMANY. WILL CONTACT CUSTOMER ONCE IT
ARRIVES. * Correction: THERE IS A SOFTWARE UPDATE THAT ADDRESSES THE CONCERN OF THE MALFUNCTION LIGHT
COMING ON FOR CENTRAL LOCKING.
TO DIAGNOSE:  WIRELESS CHARGING STATION ONLY WORKS FOR 10-15 MIN * TESTED WITH THREE DIFFERENT PHONES. ALL
CHARGED UNTIL 100%. COULD NOT DUPLICATE
ERROR MESSAGE
CUSTOMER STATES WHEN PRESSING START BUTTON VEHICLE WILL NOT TURN ON. CUSTOMER HAS TO KEEP PRESSING BUTTON UNTIL VEHICLE TURNS ON. * Not stated
THE AMBIENT TEMP SENSOR IS NOT WORKING * THE OUTSIDE TEMP IS OFF AND T
HE CHECK ENGINE LIGHT IS ON TESTED USING KNOWN GOOD PART THE AMBIENT TEMP CIRCUIT AND FOUND THAT THT
SENSOR FAILED CAUSING CONCERN
Installed 5149265AB :SENSOR: AMBIENT TEMPERATURE REMOVE AND REPLACED THE AMBIENT TEMP SENSOR TEMP NOW READING CORRECTLY AND CODE WENT STORED
BODY ELECTRICAL
SERVICE EXHAUST SYSTEM IS READING ON DASH. * UPON INSPECTION FOUND DTC U02A3, TESTED AND INSPECTED AND FOUND TERMINALS BACKED OUT OF
CONNECTOR FOR PARTICULATE MATTER SENSOR, CORROSION ON TERMINALS, FURTHER INSPECTION FOUND
THAT THE TERMINALS BACKED OUT OF CONNECTOR END
DUE TO TPA'S IN CONNECTOR BROKEN OFF SO THERE WAS
NOTHING TO SECURE TERMINALS INTO CONNECTOR,
NECESSARY TO REPLACE CONNECTOR WITH LEADS
BLIND SPOT DETECTION TURNED OFF BY ITSELF * 25643 SCANNED FOR CODES NO CODES AT THIS TIME-BSD OPERATING
NORMALLY AT THIS TIME
THE FORWARD ALERT IS INOP WILL NOT ALERT THE CUSTOMER * CHECKED FOR DTC∙S NO CODES FOUND NO PROBLEM FOUND AT THIS TIME
Dash, 2015 Intimidator
(REPLACED BY 780-2042-
00) * 0
FORWARD COLLISION WARNING LIGHT COMES ON MULTIPLE TIMES A DAY. * TECH REOPENED TECHLINE CASE. TECHLINE ADVISED TO REPLACE MAP SENSOR. TECH REPLACED MAP SENSOR. TECH TEST VEHICLE 3 TIMES. VEHICLE WORKING AS DESIGNED.
STEERING WHEEL LEFT CONTROL SWITCH - LOSS OF FUNCTION * 15135 PERFORMED N196 AS PER BULLETIN
MISC REPAIRS - - ADVISE.dont always shut off . * NO PROBLEM FOUND OPERATING TO SPECS.
THE START STOP IS INOP CHECK & REPORT * 99 GENERAL REPAIR
SEE LINE A
THE TAIL GATE WILL NOT UNLOCK OR LOCK * VERIFIED CONCERN TESTED FOR POWER
AND GROUND AT С 4003 PASSED WHEN COMMANDED REMOVED TAILGATE COVER AND TESTED FOR POWER AND GROUND AT C4498 FAILED TESTED AND DETERMINED CIRCUIT CPL11 GY-BN BETWEEN C4003 PIN 110 AND C4498 PIN 1 IS OPEN TRACED CIRCUIT AND FOUND CHAFFING CAUSING OPEN CIRCUIT. REPAIRED CIRCUIT AND RETESTED NORMALLY REINSTALLED TAILGATE COVER
THE DASHBOARD LIGHTS UP AND SHUTS OFF. ON CERTAIN DAYS * SEE LINE В FOR REPAIRS.
THE SIM RAD DEVICE IS FAULTY HAS NEVER WORKED CORRECTLY. IT WILL BY ITSELF GO INTO A FOREIGN LANGUAGE WITHOUT THE US TOUCHING IT . NEEDS TO BE REPLACED WITH A NEW ONE. WE HAD TO CONTACT SIMRAD OURSELVES TO GET A MANUAL TO TRY AND
OPERATE. THE UNIT WE HAVE DOES NOT EXIST IN THEIR SYSTEM. THEY GAVE US INSTRUCTIONS BUT THIS UNIT HAS A MIND OF ITS OWN. PLEASE TAKE A LOOK AND SET ГГ UP SINCE ГГ NEVER HAS BEEN PROPERLY * NPF TEST THIS FOR 5 HOURS IN SHOP LEFT
ON TO SEE IF ANYTHING HAPPENS NO CHANGES STAYS ON ENGLISH RUN AT LAKE WITH NO PROBLEMS AS WELL
The screen states key fob not detected when driving but is in the vehicle * Not stated.
INTERIOR CAB LIGHTS INTERMITTENTLY DIM. * VOK VEHICLE OPERATES AS DESIGNED AND IS
CONSISTANT  WITH OTHER. VEHICLES FOR THIS
YEAR, MAKE AND MODEL .6133 IUT
REAR WIPER WASHER INOP * W NO PROBLEM FOUND
THE FOOT SENSOR DOES NOT WORK ON THE REAR LIFTGATE * VERSION 1 (EMP# 930002,05FEB21 14:37): 1057 OPEN CKT IN ACTUATION MODULE 12651D D45 MT14B291 1.0 MT REAR BUMPER COVER 1.0 VERIFIED THE CUSTOMER CONCERN. CHECKED THE OASIS REPORT FOR TECHNICAL SERVICE BULLETINS, SPECIAL SERVICE MESSAGES AND VEHICLE SERVICE HISTORY. PERFORMED A COMPLETE SYSTEM VISUAL INSPECTION. PERFORMED A COMPLETE LIFT GATE MODULE EXAMINATION AND DIAGNOSTIC TO FIND SHORTED. RAN
PINPOINT TEST J TESTED FOR POWER TO C.O.K. RESISTENACE INCKT O.K. FOUND
THE LIFT GATE MODULE IS NOT FUNCTIONING PROPERLY. FURTHER EXAMINATION FOUND THE LIFT GATE MODULE HAS AN OPEN CIRCUIT. ACCESSED REMOVED AND REPLACED THE LIFT GATE MODULE. REPLACED LIFT GATE ACTUATION MODULE.
NECESASRY TO REMOVE REAR BUMPER COVER FOR ACCESS. THE SYSTEM IS NOW
OPERATING AS DESIGNED.
WHEEL SPEED SENSOR * CQQ4 0 RF WHEEL SPEED SENSOR CIRCUIT SENSOR HARNESS SHOWS SIGNGS OF DAMAGE BR001 RF WHEEL SPEED SENSOR
84199396 4710CT F-(S)SENSOR
RFA NOT RESPONDING AFTER ATTEMPTED INSTALL OF NEW GATEWAY MODULE. NEEDS A NEW RFA MODULE. * A NEW RFA MODULE HAS BEEN INSTALLED. THE TECHNICIAN HAS ATTEMPTED TO INSTALL THE MODULE THROUGH PATHFINDER, MODULE IS NOT COMMUNICATING WITH THE DIAGNOSTICS EQUIPMENT. TECHNICIAN IS DIAGNOSING FURTHER, VIA DTC LIST. NEW RFA HAS BEEN ACTIVATED THROUGH GATEWAY MODULE INSTALLATION KEYS PROGRAMMED TECHNICIAN CONTINUING WITH INSTALLATION OF NEW GATEWAY MODULE.
SECURITY HORN INOP. * HORN.Internal winding failure . 96630R00 R/R an arm.
BATTERY CONCERN
AUTO START /STOP INTERMITANT
IN-OP--THIS HAS BEEN OCCURRING PRIOR TO CEL ON SEE HISTORY * UNABLE TO DUPLICATE REFER TO LINE ABOVE
OPERATING AS DESIGNED AT THIS TIME
CUSTOMER STATES SENSORS GO OFF AT RANDOM INTERMITTENTLY, CHECK AND ADVISE * issue addressed in line above rrts
right rear door inop, part just replaced * verified good voltage to the connector and good pin fit, no binding in any of the cables, indicating the new actuator was defective. replaced under parts warranty, service part failure
CANT UNLOCK VEHICLE PROM DOOR BUTTON AT TIMES * 10105 CUSTOMER CONCERN NOT DUPLICATED. NQ STORED CODES UPON DTC SCAN. VEHICLE DOOR LOCK SYSTEMS OPERATING AS DESIGNED AT THIS TIME. OK.
AUTO-HOLD INOP * COULD NOT DUPLICATE CUSTOMERS COMPLAINT NEED TO CONTACT TECHLINF CUSTOMER TOOK CAR
WHEN BACKING UP THE VEHICLE IS NOT BEEPING * ELECTRICAL FAILURE. SET WARNINGS TO BEEP
PASS SIDE MIRROR DOES NOT MOVE. * FOUND WIRING FOR SIDE MIRROR BROKEN.
PERFORM WIRING REPAIR. PERFORM ROAD TESTS. CONDITION REPAIRED.
FIX MOLDING ON PASSENGER FRONT DOOR * S10 SWAP REAR CAMERA BETWEEN VEHICLES AND REPROGRAM BOTH VEHICLES
THE TEMP SENSOR IS NOT READING PROPERLY**SOP** * 25765 TEST DROVE AND VEHICLE INSPECTED, CONCERN VERIFIED, AMBIENT TEMPERATURE READING AT 8:00AM WAS 127 DEGREES, VEHICLE FRONT BUMPER TRIM HARDWARE REMOVED AND TRIM LOOSENED, AMBIENT TEMPERATURE SENSOR DISCONNECTED AND NEW SENSOR CONNECTED, FRONT BUMPER TRIM INSTALLED AND HARDWARE TIGHTENED, VEHICLE DRIVEN 7 MILES AT 2:0C PM AND MFI OUTSIDE TEMPERATURE READING 73 DEGREES, NO FURTHER ACTION TAKEN
AUTOSTOP WILL NOT WORK BUT ONCE IN A WHILE * SCANNED TRUCK FOR CODES OR ABNORMAL DATA-NONE FOUND. THE ECM CONTROLS THE AUTO-STOP FUNCTION. THIS FUNCTION HAPPENS ONLY WHEN A CONDITIONS ARE CORRECT. THE TRUCK IS OPERATING AS DESIGNED.
Something else - customer states: Horn is not working * Diagnosed and Replaced Steering Wheel Switches. Verified Proper Operation.Switches - Steering Wheel (Remove & Replace)Parts Replaced or Added
Part ASY. STEERING CONTROL SWITCH HARNESS
t/c, ped pad, & service ESC lights are on. customer sprayed front pads with water before concern happened. * inspected found code cll6C and p25a2. inspected found left front brake pad wear sensor broken. Installed 84693643 : SL-N-SENSOR (05019-CT)
replaced left front brake pad wear sensor, and
reset the system, found, code passing, and working normally.
THERMOSTAT WAS WORKING AND NOW IT READS THE TEMPERATURE IS TOO LOW CAUSING THE TEMPERATURE TO NOT SHUT OFF THE HEAT AND MAKE THE INSIDE TEMPERATURE AROUND 90 DEGREES FAHRENHEIT. - DIAG FOR REPAIR. * Filled and drained the fresh water tank and blew it out with air, Still reading 1/3 tank when empty. Suggest getting and using freshwater tank cleaner and just using and making sure to drain as soon as done using and not letting water sit in the freshwater tank too long. .50 hrs diag.
CAR NET DEACTIVATED ITSELF ONCE - WAS ABLE TO REACTIVATE - JUST NOTING FOR INFO * PURPOSES SEE LINES 1 AND 2
SHIFT TO PARK MESSAGE STAYS ON AND WILL NOT POWER DOWN. * FOUND LOOSE BOLTS FOR SHIFT CABLE BRACKET, ORDERED STEERING COLUMN
REPLACED STEERING COLUMN.
WHEN USING THE RIGHT TURN SIGNAL THE CAMERA DOESNT COME ON THE SCREEN IS BLANK * CONFIRM CUSTOMER COMPLAINT LANE WATCH IS INOP REPLACE LANE WATCH CAMERA, PERFORM AIMING AND CONFIRM REPAIR
visualizations unavailable issue, cruise control unavailable timestamp 7/28 2:51 PM, 7/28 2:51 PM, 7/27 2:55 PM * Upon road testing of a vehicle unable to verify customer concern, as a proactive measure replaced the forward-facing camera. The customer has requested to take the vehicle and will road test himself and report back if concern reoccurs.
PLUG IN CHARGE IS INOP, ERROR CODE POP
S UP, PLS * TECH USED SHOP PLUG IN CHARGER TO TEST, FOUND NO SSUES WITH CHARGING.
WHEN TRYING TO REPROGRAM THE DRIVERS SEAT AND RADIO, ETC, WON'T HOLD OR TAKE A NEW POSITION. * SOP YOUR SPECIAL ORDER PART IS NOT AVAILABLE IN THE METRO PHOENIX AREA AT THIS TIME. YOU WILL BE NOTIFIED WHEN YOUR PART/PARTS ARE RECEIVED. UPON NOTIFICATION PLEASE CALL 480-497-5995 TO SCHEDULE AN APPOINTMENT. THANK YOU.
THE REAR INTERIOR LIGHTS ARE NOT WORKING. * confirmed customer concern, all fuses test good, further diag required Installed 6215 :BULB,#194 Sub Total: Labor: 65.00 Parts: 18.00 Total: 83.
the center USB is not working on the center
console (MISC ELECT REPAIR) * MULTI-MEDIA CENTER OPEN CIRCUIT.
REPLACED USB MULTI-MEDIA CENTER.
TOGGLE SWITCH FOR THE TRACTION CONTROL LIGHT ISN'T FUNCTIONAL * DIAG TRAC CONTROL ISSUES
THERE ARE SEVERAL WARNINGS IN THE WARNING SCREEN THAT SHOW UP
INTERMITTENTLY - SERVICE STEERING LOCK, REAR PARK ASSIST OFF, ADAPTIVE CC UNAVAILABLE, TAILGATE OPEN. AND IT SWITCHES FROM DRIVER 1 TO DRIVER 2 WITHOUT SWITCHING KEY FOBS. * 2810195 INSTRUMENT CLUSTER REPROGRAMMING WITH SPS 7853 W. Verified customer concern several warning messages on cluster. Performed diagnosis, found U0155 set in 7 different modules, all lost communications with instrument cluster.'Decided to see if program update was avaiable for cluster which there was. Re-programmed cluster to latest calibrations and cleared codes. Took vehicle for a test drive with several ignition cycles and found that the DTCs did not reset and no warning messages appeared.
when driving 40-50mph the wipers turn on automatically even if there is no rain or moisture sop in * REPLACE RAIN SENSOR 0.3 REMOVED AND REPLACED SENSOR AND ALL OK AFTER REPLACEMENT
KEY PAD IS NOT WORKING WHEN HE ENTERS THE CODE. * 45753 KEY PAD #14A626 VERIFY CONCERN, KEY PAD INOPERATIVE. PERFORM SELF TEST B12IB:01-08-BCM. PINPOINT TEST 01 YES, 02 YES, 03 NO, INSTALL NEW KEYLESS ENTRY PAD. R&I LEFT FRONT DOOR PANEL, R&I DRIVERS OUTSIDE DOOR B-PILLAR MOLDING, REPLACE KEYLESS ENTRY PAD. RETEST OPERATION,
CONCERN RESOLVED.
VEHICLES LANE DEPARTURE WARNING DOES NOT MAKE SOUND WHEN DEPASTURING FROM LANE. * TECHNICIAN FOUND INTERNAL FAILURE ON LANE CAMERA. TECHNICIAN. REMOVED AND REPLACED LANE CAMERA TO CORRECT CONCERN. SEE OWNERS MANUAL 5 - 3 5 - 5 - 4 0 FOR SYSTEM LIMITATIONS. RELOCATE SUNPASS.
LOW VOLTAGE WHEN STARTING. * LOW VOLTAGE. REPROGRAM ECM DE97AA O.S HRS TEST AND CHARGE BATTERY GB18AA
0.2 HRS
MYTOUCH SYSTEM IS LOCKING UP. * VERIFIED CONCERN. PROGRAMMED APIM TO LATEST UPDATE, DID NOT FIX VEHICLE CONCERN. NEC TO REPLACE APIM. REPLACED APIM AND PROGRAMMED, RE-TEST, OK.
THE PASSENGER-SIDE MIRROR IS NOT WORKING CORRECTLY ALL THE TIME. SOMETIMES IT WILL CLOSE AND STOP. SOMETIMES THE MIRROR WILL CONTINUE TO CLOSE AND START CLICKING. * stripped actuator motor inside mirror assembly replacer side mirror assembly.
DASH LIGHTS ON VEHICLE WILL NOT START RED BATTERY LIGHT 12 V BATTERY. * Removed passenger front seat and the rear bench seat lower cushion to gain access to the passenger rear carpeted section. Also removed the ∙B∘ pillar lower trim piece and both the front and rear lower door sill trim pieces. Then disconnected the 12-volt battery, removed carpeted section in the passenger rear, removed the 48-volt battery cover, unscrewed all the cable connections, removed the two electrical connectors, unbolted the battery box to the body, and removed to coolant and ventilation hoses from the 48-volt battery case Then removed the 48-volt battery. Removed the DC7DC converter from the old battery, cleaned the thermal paste off the converter housing, applied the new thermal paste to the housing, and installed the converter onto the new 48-volt battery, torquing the bolts to specification. Also switched over battery box brackets to the new battery and cleaned all ruminants of coolant out of the battery box Reinstalled in reverse order and then vacuum filled and bled to coolant system to ensure no air pockets were present at the 48-volt battery which could lead to overheating. Next, performed initial startup, via SDS. of the 48 V LIB Vehicle now starts. Cleared any remaining codes stored in various control units, none returned. Test drove the vehicle and rescanned the vehicle, no codes were found.
customer reports the rear doors will not unlock on most occasions and when trying to close they do not latch ∔the client has video of it happening * replaced both rear door outer Bowden cables tested found the normal operation of rear doors
KEY FOB WILL NOT START  VEHICLE AT TIMES OR PASSIVE ENTRY IS INTERMITTENT. * BATTERY HAS BEEN REPLACED. PLEASE TEST
FOB FUNCTION AND MODULE.
the passenger side mirror doe snot tilt all the way down SOP here * Mirror actuator binds when directed downward. Replaced mirror and tested operation ok.
Remote start doesn't work. * PARTS ARE HERE. FOUND BCM NOT RESPONDING TO REMOTE START REQUESTS. REPLACED BCM, ALL OK AT THIS TIME.
remote control garage
door opener in visor does not work
properly. Has to be right up against the
door * Internal failure with home link
system- checked for operation
∞,(buttons activate and light up
indicator), initiated star case (ticket
∞,number 101871269 said to use signal indicator to test strength of
,,,signal but may be interfered with
after market tint which is across the
,,,top of the windshield), checked
signal (no signal from buttons 1 and 2
,,,but 100% from the third, the signal
is weak from outside of the
∞,windshield), compared to a known
good vehicle (100% from all three
,,,buttons, no window tint in test
vehicle), replaced sun visor, tested
,,,signal (100% from all three), ok at
this time.
driver side window
automatic function not working check * MISC MISC
4367 W
1 5G0-959-857-D-WHS SWITCH
C/S SERVICE VIDEO SYSTEM NOTIFICATION CANE ON THIS MORNING WHILE PUTTING VEHICLE IN REVERSE. * COULD NOT DUPLICATE CONCERN. NO REPAIRS DONE
INTERMITTENTLY THE DRIVERS SEAT ADJUST
WILL NOT WORK * SEAT HARNESS AND SEAT SWITCH FAULT
REMOVED AND REPLACED HARNESS AND SWITCH ALL OPERATING AS DESIGNED AT THIS TIME
Customer States trailer functions do not seem to work even when trailer is hooked up nothing registers * no problem found
THE LEFT FRONT DOOR WILL NOT LOCK. LEFT FRON DOOR WILL OPEN EVEN WHEN LOCKING BY SWITCH OR KEY FOB. * Confirmed drivers door lock inop - Checked Connector XY600A to the door and found it has been modified & one wire cut. Several bent pins
also found and internal guide lock plate is fractured & not keeping fins fully separated allowing a possible shorting condition to occur at times. One single wire has an exposed area at a butt splice that could be shorting also. Door harness side connector has spread pins due to damage caused to body side connector causing a loose contact issue also. Adjusted connector & lock operate intermittently. Door lock may stay operational at this time but may fully short in time. Door harness replacement and connector repair kit required to repair. NOTE: This is not a warrantable condition due to vandalism of
factory wiring.. P/A done CONTACTED HEMET DODGE DEALER DUE TO PREVIOUSLY REPAIRED AT HEMET
WHEN HE TRIES TO USE THE CHANNEL CHANGING BUTTONS  ON THIS  STEERING  WHELL IT won't WORK & THE RADIO BUTTONS WON'T WORK EITHER (INTERMITTENT) * steering wheel controls will only change preset stations, added some preset stations and steering wheel controls worked as designed
THE RIGHT REAR DOOR IS BEHAVING THE SAME AS THE LEFT REAR PREVIOUSLY
DIAGNOSED. * Correction: THERE IS A SOFTWARE UPDATE THAT ADDRESSES THE CONCERN OF THE MALFUNCTION LIGHT
COMING ON FOR CENTRAL LOCKING.
THE DRIVER SEAT ALERT DOES NOT COME ON WHEN THE LANE ASSIST IS ENGAGED * 14495 CK AND OPERATING TО SPECS ALL CONDITIONS HAVE TO BE MET FOR SEAT TO VIBRATE ANY MANUVER WILL CANCEL.SEAT VIBRATION
remote with black tag remote start * 0
TO DIAGNOSE: FUEL GAUGE DOESN'T READ PROPERLY - BEE NOTES * FUEL RANGE IS NOT AN EXACT SCIENCE, IT IS
A CALCULATED ESTIMATE BASED ON REMAINING FUEL FACTORS SUCH AS IDLE TIME, REMOTE START USAGE, OR STOP AND GO DRIVING VS HWY DRIVING ALL AFFECT THE FUEL RANGE AS WELL AS FUEL USAGE
AUDI ADAPTIVE LIGHT MALFUNCTION ON DISPLAY * DID NOT VERIFY BEING ON DISPLAY. CONCERN IS RELATED TO LINE#C
CAUSE: UNABLE TO VERIFY
100 VEHICLE OPERATING NORMALLY
70273 ISAP
REMOVE AND REPLACE REAR CAMERA DUE TO
BLACK AND WHITE PICTURE. * TECHNICIAN REMOVED AND REPLACED REAR VIEW CAMERA.
STEERING CONTROLS left side would NOT ReSPOND WP CUSTOMER STATES * 35tt inspect steering controls are functioning as designed, no up-dates avallble
E CUSTOMER STATES KEY ARE NOT RECOGNIZED INSPECT AND REPORT * confirmed customer concern replaced both batteries in both keys fobs. performed a smart key health check, both keys were reading after l replaced the key batteries, performed RFA update performed now
both keys work as
CUSTOMER STATES STABILIZER AND ACC LIGHT GOING ON. * REFERED TO LINE#1
FORWARD COLLISION WARNING LIGHT ON. * TECH FOUND CODES C161308 AND 164202. REOPENED TECHLINE CASE. ADVISED TO PERFORM PIN CHECK TSB. CHECKED WHOLE SYSTEM OUT. FOUND PIN87 LOOSE IN CONNECTOR AT FORWARD COLLISION CAMERA. TIGHTENED PIN. RE CALIBRATE CAMERA. TEST DROVE VEHICLE. WORKING AS DESIGNED
B ELECTRICAL [Customer States CRUISE CONTROL WILL NOT ENGAGE when USING THE SWITCH EIGHTY PERCENT OF THE TIME] * replace cruise switch
WHEN DRIVING THE "D" WAS FLASHING ON THE GAUGE CLUSTER AS WELL AS NEAR SHIFTER AND STATES SELECT GEAR TO MAN. * DID NOT VERIFY THE CONCERN. SCANNED WITH SOD AND FOUND 1 TCM FAULT U3000-9A STATES CHECK PCM FOR ANY FAULTS - NONE OVERNIGHT TEST DROVE VEHICLE 2X WITH SHOP FOREMAN AS WELL AS MULTIPLE TRIPS AROUND TOWN TO ATTEMPT TO DUPLICATE ISSUE RESCANNED FOR CODES AND NONE PRESENT FOUND PCM, GSM, TCM, AND GWM ALL UP TO DATE UNABLE TO DUPLICATE CONCERN AT THIS TIME
water pump is not working, he thinks that it has already been replaced before * Needs new T fitting. Valves are in proper position and
pump turns on.Pump works as it should. Found water leak at heat exchanger under dinnete. Replaced fitting.
THE DVR DOOR LOCK WOULD NOT UNLOCK OR LOCK WITH THE BUTTON OR REMOTE WHEN COLD * VERIFIED CONCERN REMOVED DOOR PANELAND FOUND DOOR LATCH LEVER SEIZED AND BINDING. REPLACED LATCH ASSEMBLY THEN ASSEMBLED AND RETESTED NORMAL OPERATION FROM ALL LEVERS AND SWITCHES
BLINKER BEHIND DRIVERS SIDE DOOR INTERMITTENTLY DOES NOT WORK AND WHEN IT WORKS LIGHT IS DIME * 4/9/2021 2:26:55 PM 5001 M666814 CHECK DRIVER SIDE TURN SIGNAL ON DRIVER SIDE DOOR LIGHTS IS INOP 4/9/2021 4:58:11 PM 4525 xy85836 Replaced driver side cab light, functions as it should.
WATER IS LEAKING FROM REAR GLASS HAS SHORTED OUT THE REAR DEFROSTER AND CAUSED A MOLDY SMELL * WATER LEAK. Liftgate - Align
HOT WATER HEATER ONLY WORKS FOR 2-3MINS * Not on work order given to technician.
CUSTOMER STATES ALL GAUGES IN CLUSTER DROPPED TO ZERO WHILE DRIVING.REFER TO RO#605836,TECH681,5/25/2021@1339 MILES. * Not stated.
Interior Concern [CUSTOMER STATES WITH VAN OFF AND OPEN REAR HATCH AND LEAVE OPEN FOR 5 MINUTES OR MORE , REAR DOOR WONT CLOSE] * CAUSE : NO PROBLEM FOUND. NPF UNABLE TO DUPLICATE CUSTOMERS CONCERN AT THIS
TIME . 3450
AUTO TRUNK BUTTON ON THE DRIVER DOOR IS NOT WORKING * verify customer concern truck switch on driver
front door inop, swapped button no change check
power and ground found no power, check the 3
connectors to the switch found at connector C158
under dash fuse block terminal 1 brown was not
seated all the way fixed connnector C158 termial 1 brown wire and retested circuit fixed issue
0OL06D7HS10HL0OL06D7HS10H 19B11 HEADLAMP CONTROL MODULE REPROGRAM * REPROGRAMMED HEADLAMP CONTROL MODULE AND CLEARED DTC'S
GENERAL REPAIR CONCERN CUSTOMER STATES SEATING POSITIONS IS NOT SAVING TO SETTINGS WHEN 1 OR 2 IS IN USE. * GENERAL REPAIR CONCERN CUSTOMER STATES
SEATING POSITIONS IS NOT SAVING TO SETTINGS
WHEN 1 OR 2 IS IN USE
THE REAR DEFROSTER IS NOT WORKING ANYMORE. * SHE SEES IT LOOKS BURNT AROUND THE GLASS. THE CUSTOMER IS AWARE OF THE 154.95 DIAG CHARGE DEFROSTER WIRE THAT BROKE OFF THE BACKLIGHT. DIGITAL IMAGING WAS PERFORMED. CUSTOMERS WILL BE NOTIFIED WHEN CHRYSLER AUTHORIZES REPAIRS MADE.
CHECK ENGINE LIGHT IS ON * found that warning lights present to be a flashing temp light, scan vehicle for DTC found ENG TEMP SENSOR dtc, as per bulletin MAS001561, ETM is in need of update , perform update to 18.10.50, clear all dtc perform proxie alignment , road test vehicle several drive cycles found now to be operating as designed 8416
BOTH OUTSIDE MIRROR CAMERAS ARE INOPERATIVE AGAIN * VERSION 1 (EMP# 997528,02SEP21 15:21 CHECKED WIRE AND CONNECTORS  ALL OK- APPLIED DIELECTRIC GREASE ON ALL CONNECTORS AND TEST DROVE
DURING REMOVAL OF TRANSMISSION FOUND CHAFFED WIRE FOR OXYGEN SENSOR. * 0
[Customer States the rear trunk will not open with the key fob of the hatch handle] * 25471 Relearned top Verified customers concern. Attempted to operate trunk release and trunk would not open. Performed sliding top relearn. Trunk now operates normally.
N196 STEERING WHEEL LEFT CONTROL SWITCH - LOSS OF FUNCTION * REPLACED SWITCH PACK WITH UPDATED VERSION PER N196
FUEL GAUGE IS NOT WORKING AFTER REPAIRS, MILES TO EMPTY GO UP WHILE DRIVING AND VEHICLE NOW SAYS IT HAS 5851 MILES WHEN LAST RECORDED WAS 9133. * 9200 TEST DRIVE TO VERIFIED CUSTOMER COMPLAINT FOUND THAT MILEAGE IS INCORRECT FROM LAST REPAIR DID NOT TRANSFER CORRECTLY WHEN CLUSTERWAS REPLACED AND CODED FUEL GAUGE IS WORKING AS DESIGNED AT THIS TIME BUT MILEAGE IS INCORRECT REPLACED CLUSTER ASSEMBLY AS NEEDED AND CODED VTA CASE #JN-781262 ADVISED TO CODE CLUSTER AS NORMAL PROCEEDING THEN CALL WHEN YOU GET TO MILEAGE PROGRAM BUT WHEN TRANSFERRING PATA THE CLUSTER TOOK THE MILEAGE WHICH IS THE WRONG MILEAGE CALLED VTA RACK AND THEY ADVISED THAT NO CODING SHOULD OF BEEN STARTED PUT ANOTHER CLUSTER IN CAR BECAUSE THE MILEAGE IS ALREADY BURNED INTO THE CLUSTER AT THIS TIME INSTALL NEW CLUSTER THEN CALL VTA BACK SO THEY CAN PROGRAM CLUSTER VENDOR CODE ft VDD {NOTE SOME PLASTIC TRIM PIECES BROKE DURING REMOVAL OF CLUSTER ) AC VENT AND TRIM DASH PIECE USED AS MUCH CARE AS I COULD BUT THEY ARE PLASTIC, TEST DRIVE TO CONFIRM. VC# VDD
SPEED TRAP WARNING NOT WORKING, USED TO. * THE SETTING WAS TURNED OFF. TEST DROVE VEHICLE AND FOUND SPEED THE WARNING TURNED OFF. ENABLED SPEED WARNING AND TESTED. VERIFIED SPEED THE WARNING IS WORKING PROPERLY.
PROPULSION WARNING COMES ON AND DRIVE MODES CAN NOT BE CHANGED * M SEE LINE ABOVE
KEY WILL NO LONGER START THE VEHICLE AND THE CLIENT MUST USE THE APP TO START THE VEHICLE. THIS HAPPENED AFTER THE AUTO SOFTWARE UPDATE.: FAULTY KEY RECOGNITION. * VEHICLE NO LONGER RECOGNIZED KEY WITH CUSTOMER ASSISTANCE Of USING HIS PHONE. GOT VEHICLE IN SHOP CONNECTED BATTERY CHARGER AND PERFORMED VEHICLE TEST FAULT CODES 804081. D7571D PRESENT FOLLOWED TEST PLAN AND PERFORMED CHECK ON KEYS. THE VEHICLE DID NOT RECOGNIZE KEYS AND DIRECTED KEY REPLACEMENT UPON KEY REPLACEMENT VEHICLE STILL FAILED TO IDENTIFY KEYS SUBMITTED TSARA CASE #1192747. TECHNICAL SUPPORT RECOMMENDED BATTERY RESET AND THEN PERFORMING VEHICLE SOFTWARE UPDATE TO CURRENT LEVEL. COMPLAINTS AND FAULTS ARE NO LONGER PRESENT AND THE VEHICLE RECOGNIZES KEYS CORRECTLY.
Door still doesn∙t open at time. RR Falcon wing door. Time stamp was 4/18 at 1:52pm * Performed inspection of the door operation and no faults were found initially. - Removed the door panel for access and inspected the USS & carrier. The carrier look like it was installed correctly. Upon removal of the USS sensor it was found that there was a bubble in the adhesive. - Performed replacement of the USS sensor - Performed testing to ensure proper operation of the USS sensor. - Verified proper operation. Correction: General Diagnosis
Correction: Sensor - Ultrasonic - Rear Door - RH (Remove & Replace) Parts Replaced or Added
BACK UP SENSOR DOES NOT OPERATE ALL THE TIME. * REPLACE APIM.
FOG LIGHTS GO OFF AND ON BY THEMSELVES * 08ВСЗ601 Switch, headlamp and lighting control -
Test and Replace (1 - Semi-Skilled)
2655 WC 0.30
1 68156061AD SWITCH-HEADLAMP
REQUEST TO HAVE GAS TANK AND FUEL LINES CLEANED GENERAL REFER TO STORY FOR LINE  F. * ALCOHOL OF FUEL IS 7 PERCENT AND IS OK. THE SPECIFIC GRAVITY OF FUEL WAS TESTED AND IS 760 . FUEL-SPECIFIC GRAVITY IS NOT WITHIN SPECIFICATION AND  MUST BE REPLACED. FUEL TANK AND FUEL LINES HAVE BEEN CLEANED OUT FUEL PUMP WAS CLEANED. FUEL WAS REPLACED. FUEL TREATMENT WAS USED. THE VEHICLE WAS ROAD TESTED AFTER REPAIR AND IS OPERATING AS DESIGNED.
WASHER INOP * PARTS ON ORDER, HAD TO R/I WASHER DRYER FOR ACCESS FOR WHIRLPOOL TO T/S, PARTS WILL TAKE 2-4 WEEKS, CUST TO PICK UP, HAD TO REINSTALL
COMPLAINT. WARRANTY FOUND - CIS BELIEVES THE INVERTER FOR THE FRIDGE IS NOT
WORKING * disconnect above batteries powers inverter This switch must be on Also there is a power in inverter on side pointing toward rear of camper Push button and hold until light comes on Zp is herd (approximately 3 seconds) fridge will now work. CORRECTION Completed no repairs made
multiple warning lights on * Installed 80450-T2F-A01 :SENSOR, PRESSURE
FOUND SEVERAL DIAG CODES STORED IN CONTROL UNIT. HONDA FIELD TECHNICAL SPECIALIST DIAGNOSED VEHCILE AND INSTRUCTED OUR TECHNICIAN TO REPLACE
THE AIR CONDITIONER SWITCH. WE REPLACED THE A/C SWITCH CLEARED CONTROL UNIT CODES. TEST DROVE VEHICLE SEVERAL TIMES. VEHICLE IS OPERATING NORMAL AT THIS TIME.
Update - customer states: I have the latest update (2020.48.35.5) it some autopilot and games are not working. * Correction: General Diagnosis
THAT THE REAR BACKUP CAMERA HAD STOPPED WORKING WHILE THE VEHICLE WAS IN REVERSE, THE SCREEN WENT BLANK. * Installed GN1Z 19G490 G (FP): CAMERA - PARKING
-customer states rear camera works then sometimes
doesnt.
-retrieved DTC codes found code bll5e:08
-follow pinpoint test
a for repair.
al-y a2-y ÐฐЗ-y a4-y a8-y a9-y all-n al2-y
al3-y al4-y al5-n
al6-y al7-y al9-y
-replaced the rearview camera.
-program new camera using fdrs.
-clear dtcs ,
everything now okay at this time
THE HEATED PORTION OF THE STEERING WHEEL IS INOP. * SCCM SELF TEST, DTC B13SC:13 PRESENT IN SCCM, PERFORMED PPT О WSM 211-OS 01 SCCM PASSES NETWORK TEST, 02 NO VOLT DTC∙S, 03 12.3V, 04 1.20HMS, 05 OPEN, FOUND HEATED STEERING WHEEL ELEMENT HAS FAILED, REMOVED AND REPLACED STEERING WHEEL, RETEST
C/S A/C control knobs do not work * A/C control head internal failure. Ordered HVAC control head (part is on a back order)
THE VEHICLE SES LAMP IS ON. * THE TECHNICIAN FOUND THE VEHICLES FUEL PUMP MODULE INTERNALLY SHORTING AND CYLINDER 1 INJECTOR STUCK. THE TECHNICIAN RECOMMENDS REPLACING THE VEHICLES FUEL PUMP MODULE AND CYLINDER 1 INJECTOR.
THE TECHNICIAN REPLACED THE VEHICLE FUEL PUMP MODULE AND CYLINDER 1 INJECTOR AS PER RECOMMENDATION. TESTED AND CONFIRMED REPAIRS HAVE CORRECTED THE CUSTOMERS COMPLAINT. NO FURTHER REPAIRS ARE NEEDED.
WINDSHIELD WASHER IS NOT WORKING. * WASHER PUMP STRAINER CLOGGED. DECLINED REPAIRS AT THIS TIME.
WASHER FLUID DOES NOT SPRAY WHEN
THE RESERVOIR IS FILLED TO MAX. * Part:98510-2W500 :MOTOR & PUMP ASSY-W/SHLD WAS 1@.00 W
ECO START/STOP FUNCTION ONLY WORKS ABOUT 50%  OF THE TIME * Verified customer concerns. Found that auto start/stop function is inop. Found update available for GWM. Perform updates and retest. Performed updates to the GUM software level via Pathfinder. Performed start/stop health check and found the function to be operating as designed at this time. No further action is required. NOTE: Using the "Auto" air conditioning function Is recommended to help In start/stop concerns.
CK ENGINE SHUTTERING - WHEN DRIVING-LOSS OF POWER * Installed BC3Z 8575 D -.THERMOSTAT ASY Installed VC 3 В :ANTI-FREEZE. REPLACED THERMOSTAT
AFTER REPLACEMENT OF BCM UNABLE TO PROGRAM 1 I-KEY       I -KEY NOT ACCEPTING PROGRAM * REPLACE I-KEY
REMOTE START NO WORKING * REMOTE START WILL NOT WORK WHEN A FAULT IS STORED IN ECM. SEE LINE 2
INTERMEDIATELY THE PARK, ASSIST SENSOR
WILL INDICATE THERE IS SOMETHING CLOSE TO THE CAR BUT THERE WILL BE NOTHING AROUND.. * COULD NOT DUPLICATE CONCERN. ALL OPERATING AS DESIGNED AT THIS TIME
CUSTOMER STATES 4WD SERVICE REQUIRED MSG, HILL START ASSIST WARNING, PRE-COLLISION ASSIST MSG , AND SERVICE ADVANCE TRACK MSG ARE ALL ON. REDUCED POWER MSG IS ON ALSO. ALSO HAS WRENCH LIGHT . CHECK AND ADVISE. * DTCS C0633 IN THE AWD DRIVE MODULE HAS TSB 20Âท2071 AS A REPLACEMENT OF THE HALFSHAFT SPEED SENSOR. REPLACED HALFSHAFT SPEED SENSOR AND CLEARED ALL OTC' S.
INOPERATIVE TURN SIGNALS AT TIMES. INDICATOR ON DASH SHOWS SIGNALS WORKING BUT OUTSIDE NO LIGHTS WORKING. * VERIFIED CONCERN FOUND INTERNAL PDC FAILURE PERFORMED LOSS OF COMM TEST F0UNG BCM DROPPING 0FFLINE, VERIFIED B+ POWER FROM FUSES F20 LOSE CONNECTION IN PDC REPLACED PDC TESTED CIRCUITS FOUND ALL CIRCUITS OPERATING NORMAL. PERFORMED LOSS OF COMM TEST FOUND ALL MODULES ONLINE.
ADD ON 2/24/20 HOOD AJAR WARNING LIGHT IS ON * HOOD CHECKED AND VERIFIED WITH ALL DOORS CLOSED THE MESSAGE
CENTER STATES HOOD IS AJAR. SCANNED CODES AND BCM HAS A CODE B1305.
PERFORMED PPT D. FOUND FAULTY HOOD AJAR SWITCH THAT IS PART OF LATCH
REPLACED LATCH AND ALIGNED. CLEARED CODE. TEST DROVE OK.
SCREEN WILL TURN BLACK AND BACK UP CAMERA IS DELAYED * OSL SOP CAMERA AND APIM
109 CPF
CUSTOMER STATES THAT THE STEERING WHEEL CONTROLS ARE INOP * TESTED STEERING WHEEL CONTROL AND THEY ARE OPERATING AS DESIGNED, NO OTC'S PRESENT
CUSTOMER STATES THE CAR DOES NOT SHUT OFF AFTER THEY PUSH THE START BUTTON ТWO TIMES. * FOUND NO ISSUE WITH VEHICLE.
TURN ON THE VEHICLE HEARD A SNAP SOUND FROM UN * 12 V BATTERY/CHARGING SYSTEM AND STOP/
START SYSTEM - CUSTOMER CONCERN NOT DU
PLICATED (CCND)
AWNING OUT BUTTON STICKS * FAULTY SWITCH ASSY
.60 HOURS  REMOVE AND REPLACE ENTIRE SWITCH ASSEMBLY AND TEST SYSTEM.
DENIED BY MANUFACTURER
ELECTRIC RECLINERS. CUSTOMER STATES BOTH HEATING OPTIONS ARE INOP, CUSTOMER
UNPLUGGED AFTER THEY STOPPED WORKING * HEATERS NOT WORKING IN CHAIRS. TESTED FOUND BOTH CHAIRS UNPLUGGED FROM WALL PLUGGED IN TESTED HEATERS AND THE REAR ONE WORKED BUT THE FRONT ONE DID NOT TRACED WIRING FRONT SEAT HEATER AND FOUND IT UNPLUGGED FROM FORMED PLUG PLUGGED IN AND TESTED BOTH WORK THEY DON'T PUT OUT MUCH HEAT UNLESS SAT ON TO BUILD THE HEAT UP BUT BOTH DO HEAT UP FRONT MIDDLE LED INDICATOR LIGHT IS IONP COULD NOT DUPLICATE TESTED LIGHT AND SWITCH AND BOTH WORK AS DESIGNED NO PROBLEM FOUND.
THE FRONT COLLISION ALERT DOES NOT VIBRATE THE SEAT WHEN COMING TOO CLOSE TO THE CAR IN FRONT OF YOU. * 14495 CAR DOES NOT BRAKE FOR YOU IN JUST ALERTS YOU OF CAR BRAKING IN FRT OF YOU TO GIVE YOU MORE TIME TO REACT N/C TK 847
TO DIAGNOSE: HEATED STEERING WHEEL ONLY GETS LUKE WARM * TESTED AND FOUND HEATED STEERING WHEEL HAS THREE TEMP LEVELS. COMPARED WITH LIKE
THE VEHICLE AND CONFIRMED SYSTEM IS WORKING AS INTENDED. NOTE: WHEN CAR HAS BEEN SITTING OUTSIDE FOR EXTENDED PERIOD OF TIME IN THE EXTREME COLD, IT DOES TAKE LONGER (10-15MIN) TO WARM TO PRE-SET TEMPS
CUSTOMER STATES THAT WHEN DRIVING THE MILES DID NOT CHANGE FOR ABOUT 30 MIMES. AND IT HAS HAPPENED TWICE. CHECK AND ADVISE. * WAS MOT ABLE TO DUPLICATE CONCERN. TEST DROVE VEHICLE, GAS MILEAGE AND CURRENT VEHICLE MILEAGE IS READING PROPERLY.
FOUND NO DTCS EVERYTHING WORKING PROPERLY
REMOTE IS INOP WILL NOT LOCK OR UNLOCK VEHICLE AND KEY. NOT DETECTED MESSGE COMES ON DISPLAY * Confirmed second key lock/unlock not working. Replaced key and reprogrammed. Both keys working properly now.
CUSTOMER STATES HAVING SAME ISSUE AS MULTIPLE TIMES BEFORE CHECK HYBRID SYSTEM LIGHTS COMES ON AND CHECK ENGINE LIGHT
CHECK AND ADVISE * VERIFIED CUSTOMER CONCERN, STORED DTC P2600. CONTACTED TECH LINE REGARDING CONCERN 2021050502747. RECOMMENDED
INSPECTING WIRING TO EEWP AND REPLACING EEWP. VERIFIED POWER AND GROUND SINAL AT CONNECTOR C132. REPLACED EEWP DUE TO INTERMIT. OPEN PERFORM BLEED PROCEDURE.
ROAD TESTED AND VERIFIED REPAIR.
BACK-UP CAMERA WILL NOT ALWAYS TURN ON WHEN GOING INTO REVERSE. * NO FAULT DATA STORED RELATING TO REVERSING CAMERA. UNABLE TO DUPLICATE REAR CAMERA MALFUNCTION AT THIS TIME.
C/S start button not starting car intermittently * 12056 Unable to dublicate customer concern in service drive
CUSTOMER TOOK OFF LEVELING JACKS BECAUSE THEY WOULDN'T RETRACT JUTS KEPT
BEEPING NEW JOB PUT BACK ON * Description REPAIRS, Hours 0.01
CIGARETTE LIGHTER IN FRONT INOP * FUSE DIAGR CUSTOMER STATE.
RADIO VOLUME LIGHT IS ON REPLACE LEFT DASH TWEETER SPEAKER. * 1 68313660AA SPEAKER-TWEETER.
CUSTOMER REQUEST REPLACING THE STARTER ADDED OPERATION. * AFTER ENG REPLACED FOUND STARTER PINION
GEAR WILL NOT COME OUT OF STARTER HOUSING STARTER PINION GEAR IS SEIZED, Installed 36100 2G250 (FP): STARTER ASSY REPLACED STARTER ASSY THE STARTER FAIL CODE IS 23600A.
Speedo not working will not read mph * new speedo [illegible] Speedometer/Display
Gauge-INTIMIDATOR
Charge
Portal SXS-Seal Kit for 1
Portal
GUEST STATES WHEN HE HOOKS ANY TRAILER UP TO THE TRUCK THE LEFT SIDE LIGHTS WONT WORK CHECK ADVISE * fuse for trailer lighting is blown. replaced fuse and no
short in truck harness. replaced fuse but there might be a short in trailer causing
POWER DISTRIBUTION CENTER. * found time not communicating with the vehicle at all. removed Connector No: D2735A at the transmission test for power at pin 13 A190 YE/RD1.0 FUSED B(+) . found 12 volts at connector pin 13.test fro ground at pin 14 Z908 BK 1.0 GROUND good ground 12 volts when check.test pin 5 D29 VT/WH0.35 CAN C (+) good voltage 2.7.test pin 6 D30YE 0.35CAN C (-) good voltage 2.1 .fallow the wiring harness to the PDC Connector No: D6630B D3A190YE/RD1.0FUSED B(+) load test wire the bulb light up bright. load test ground the bulb light up bright .install the PDC load the from PDC the bulb did not It up found PDC internal connection open replace PDC 08890201 Center, power distribution PDC - Test and Replace .5 additional diag time 2.0
CHECK OPERATION FOR LANE CHANGE * I was able to change lanes normally. I was unable to observe the Lane departure system at my first attempt as the customer had the feature turned off with the switch. I performed the learn procedure to ensure communication between the IPC, the switch. and the FVC. I was able to learn the system successfully and observed normal operation at this time.
when switching to GPS function on the head unit, the button must be depressed several times before it initiates. * NPF  Found head unit attempts to switch to GPS, but screen blacks out then immediately goes back to previous selected function. Issue mostly present when switching from SXM to NAV. Noticed system went through SXM when switching from ВТ to NAV as well. Further exploration shows the screen is flashing the 2nd to last function used. Will have to call River Park/Entcgra in the AM. Called Entcgra to document line 5 (slide timing issue) in their system and ask about the screen flash. Spoke with Jordan and we documented slide issue and discussed radio symptom. Agreed that it is interesting and maybe even normal but suggested calling River Park to be sure. Called River Park and spoke with Jarrel. explained the symptom to him. He also agreed that it does not seem to be an "issue" per se, but maybe a visible marker of what the software is doing behind the scenes. He instructed me to take a video and email it to him to investigate. Did as instructed but videos are too large to send. Took shorter video to
send, sent, waiting response.
timber line heater is not working, throwing a lot of codes. * Timber line heating systems fuel pump is not
activating (no codes). Needs new fuel bumer/pump assembly, leaking at assembly.
SLIDE ROOM IS NOT WORKING RIGHT IT STOPS EVERY 2-4 INCHES ONE SIDE IS GOING FURTHER THAN THE OTHER * VERIFIED COMPLAINT CONTROLLER FLASHING 2GREEN 4RED MOTOR FAULT.NEED TO REPLACE BOTH SLIDE ROOM MOTORS 2HRS EACH AUTH 2.00 HRS.AUTH JF 8/7/20 after installing motors slide still not working properly one side going out but not in the other side going in not out need to replace controller and fish wiring through  for wiring harnesses 3hrs AUTH 1.50 hrs. for controller and harnesses AUTH jf 8/20/20.DIAGNOSE R&R SLIDE ROOM MOTORS R&R SLIDE ROOM MOTORS Replace wire and install fish wiring Replace wire and install fish wiring MOTOR ONLY, SLIM RACK SLIDE OUT - LIPPERT 364262 SLIDE ROOM CONTROLLER Slide Out Control Module Wiring Harness; 180âˆ? FRT IN FOR SLIDE OUT CONTROL FRT IN FOR 1PC OF HARNESS
TECHNICIAN FOUND THE KEY NOT LOCKING OR UNLOCKING THE VEHICLE, WON'T START THE VEHICLE EITHER. * BODY CONTROL MODULE HAD AN INTERNAL FAILURE.
THE LED BED LIGHT BUTTON DOESNT WORK * coming back Wednesday
BLIND SERVICE DETECTION REQUIRES DEALER
THE SERVICE MESSAGE IS ON. * STORED DTC IN LEFT BLIND SPOT SENSOR (LESS). B22A9-04 ECU INTERNAL PERFORMANCE, SYSTEM INTERNAL FAILURES. SEARCH FOR SERVICE BULLETINS, 18-125-19 RELATING TO CODE AND FOR SOFTWARE UPDATE. REPROGRAM LBSS/RBSS, 68263397AC - AD.
Integrated Driver Support System
DTCs Uu4C!-6S (PCM (PGM-FI System) Malfunction) * Power Seat / Power Mirror
DTCs
UC∘99 Power seat control unit lost communication
with PW master Sw
WHEN WET INSIDE, THE DASH LIGHTS UP LIKE A CHRISTMAS TREE, AND THE AUDIO UNIT RANDOMLY SHUTS OFF AND THAT HAPPENS WHETHER WET OR DRY. * INSPECTED AND FOUND A TSB UPDATE AVAILABLE; TSB 08-055-20 PERFORMED BCM UPDATE; LOP: 18-19-02-FP
A. CUSTOMER STATES THE AUTO STOP START IS INOP PLEASE ADVISE * Cause: BOTH BATTERIES FAILED GR8 TEST. 21650 START STOP 0.70 96224 TESTED THE BATTERIES, BOTH TESTED BAD. TECH REPLACE BOTH BATTERIES, WARRANTY CODES GENERATED.
THE LIGHTS ON THE A/С CONTROL DASH FLASHES DOESNT TURN ON * FOUND AC CONTROL UNIT TO HAVE INTERNAL FAILURE. RECOMMEND CONTROL UNIT REPLACEMENT 525 DEFAULT 1 84199201 (S)CONTROL H 905 REMOVED AND REPLACED HEATER/AC CONTROL UNIT
THE AUTO START FEATURE WORKS
ONCE EVERY 5 TIMES * customer concern not duplicate, note car must first be lock before the car can start with key fob. The lock button on the keyfob must be pushed first even if car is locked before the remote/auto start button on the fob is pushed.
C/S BACK-UP CAMERA WILL COME ON WHILE DRIVING, OR SCREEN will go blank * VERIFIED CONCERN, PERFORM SYNC UPDATE TO V3.4 PER. TSB#19-2282. RETEST, WORKS PROPERLY 14G371. VERIFIED CONCERN, PERFORM SYNC UPDATE TO V3.4 PER TS8#19-2282. RETEST, WORKS PROPERLY
VEHICLE LOOSES ITS PRESETS * 200286 WC65 1.00
THE VEHICLE WILL NOT COMPLETE THE AUTO
STOP PROCESS AT EVERY STOPLIGHT IS ON, * Not stated.
SOMETIMES THE CAR WILL NOT SHUT OFF
WHEN PRESSING THE START/STOP BUTTON. * The vehicle was evaluated by the dealer and FSE over multiple days a total of 86 miles with no failures, faults, or abnormal operation. Special attention was given to vehicle start and shut down via the start/stop button during the evaluation process. The vehicle was started and shut off 20+ times specifically during FSE evaluation over a 4 hr period. The vehicle has no DTCs in any modules related to customer concern stored or current. Vehicle successfully completed all commanded Vehicle operating as designed. No repairs are needed, performed, or recommended. start/stop operations without error.
WHEN THE LOCK BUTTON ON THE REMOTE IS PRESSED TWICE THE HORN WILL NOT HONK. HAS TRIED TO TURN THIS FEATURE ON IN HIS SETTINGS. * VERIFIED GUESTS CONCERN OF SOUNDER HORN HILL NOT WORK. HILL DOES NOT MAKE MISLOCK TONE OR CONFIRMATION LOCK TONE. GAINED ACCESS TO THE SOUNDER HORN AND FOUND IT IS NOT GETTING SIGNAL WHEN IT SHOULD. TRACED BACK HIRE AND FOUND BREAK IN HIRE. REPAIRED HIRING AS NEEDED. THE SYSTEM IS NOW OPERATING AS DESIGNED. VERIFIED OPERATION OF SYSTEM. VERIFIED GUESTS CONCERN OF SOUNDER HORN HILL NOT WORK. WILL NOT MAKE MISLOCK TONE OR CONFIRMATION LOCK TONE. GAINED ACCESS TO THE SOUNDER HORN AND FOUND IT IS NOT GETTING SIGNAL WHEN IT SHOULD. TRACED BACK HIRE AND FOUND BREAK IN HIRE. REPAIRED WIRING AS NEEDED. THE SYSTEM IS NOW OPERATING AS DESIGNED. VERIFIED OPERATION OF SYSTEM.
RADAR BLOCKED MESSAGE WILL COME ON DASH INTERMITTENTLY. * SCANNED VEHICLE FOR DTCS AND NONE PRESENT. INSPECTED FRONT WINDSHIELD AND REAR BUMPER COVER FOR OBSTRUCTIONS AND NONE PRESENT ROAD TEST VEHICLE MULTIPLE DRIVE CYCLES AND UNABLE TO DUPLICATE CUSTOMER CONCERN AT THIS TIME.
CHECK FOR OPEN RECALLS * CAUSE: RECALL
0551D3 SAFETY AND NON-COMPLIANCE RECALL
CAMPAIGNS: REPLACE REARVIEW S/B: 20-050
989 W
1 39530-THR-A23 39530 CAMERA, REARVIEW
PARTS: 0.00 LABOR: 0.00 OTHER: 0.00
confirm back up camera affected, replaced camera
SHIFT TO PARK MESSAGE APPEARS
SHIFTER PARK SWITCH AND HARNESS * CHECK VEHICLE FOUND WHEN IN PARK ore STATES SHIFT TO PARK, FOUND 19-NA-206 APPLICABLE. REPLACE SHIFTER PARK SWITCH HARNESS ANO ADO JUMPER HARNESS AS PER BULLETIN, RETEST, FOUND NOW OPERATING AS DESIGNED. COMPLETED. TORQUE TUBE
RUNNBOARD WILL NOT OPERATE WITH DRIVERS DOOR BUT WILL OPERATE WITH BACK DOOR--INTERMITTENT * UNABLE TO DUPLICATE
there is a defect in the passenger headlamp * Corrected by 2040510: (0523) (1015) Headlamp Replacement
Installed 84621849 :N-HEADLAMP (02725-
replaced right front headlamp
horn has high pitch noise. * Wiring to horn assembly okay. One of the two
horns on the assembly have internal open.
Recommend replacing assembly.Ordered/84447715 : SL-N-HORN (02810-CT) customer declined deduct∘
AT TIMES THE DRIVERS SEAT DOES NOT RETURN TO THE SET POSITION. * 100 Engine Repair
17124 COULD NOT DUPLICATE CUSTOMER CONCERN AT THIS TIME.
THE SOUND BAR DOES NOT PLAY THROUGH TV. * DIAG
SVC PART WARRANTY / LDP
LDP FAILURE * DURING REPAIRS ON JOB#4 FOUND THE LDP THAT WAS INSTALLED WOULD NOT PASS THE REDINESS OR RESET THE SYSTEM, PER TAC SUPPORT A NEW LDP WAS INSTALLED AND REDINESS PASSED WHEN PERFORMED. VEHICLE WAS TEST DRIVEN AND RECHECKED TO VERIFY REPAIR.
THIS LINE IS ADDED FOR PART WARRANTY FOR CONBI CLUSTER FROM LINE A
JSE: ELECTRICAL FAULT * AFTER LAST REPAIR MILEAGE DIDN'T TRANSFER CORRECTLY. INSTRUMENT
CLUSTER REPLACED AS PER VTA RECOMMENDATION, VTA CASE 41 CN-781262 MAS CONTACTED AND INCORRECT INFORMATION WAS, RELAYED. CLUSTER TOOK INCORRECT PROGRAMMING AND HAD TO . TO BE REPLACED AGAIN AND VTA CONACTED BEFORE INSTALLATION. PROGRAMMED AND CLEARED TCS. MILLEAGE CORRECT NOW. RR DASH TRIM. VENDOR CODE VDD TECH IS LOOKING FOR STRAIGHT TIME DUE TO
 SEVERAL PHONE CALLS ON LINE A TO VTA ABOUT PROGRAMMING AND THEN CALLING
VTA TO PROGRAM TH IS CLUSTER FOR FINAL REPAIR. SERVICE MANAGER ROAD TESTED VEHICLE FOR APPROXIMATELY 70 MILES TO MAKE SURE FUEL GAUGE IS WORKING PROPERLY AND IT IS VENDOR CODE IS VDD
23042102 - Mirror, outside rearview (powe * 0
 
STOPPED AT A RED LIGHT AND AUTO STOP/ START FAILED AND THE BATTERY LIGHT CAME ON. * VERIFIED CUSTOMER CONCERN, LOADED FDRS, RAN PIDS, AND FOUND THAT THE BATTERY VALUE STATE OF CHARGE WAS BELOW THE REQUIRED THRESHOLD FOR AUTO START-STOP TO WORK. RECOMMENDED REPLACEMENT OF THE BATTERY, REMOVED AND REPLACED BATTERY, VERIFIED PROPER STATE OF CHARGE FOR AUTO-START STOP. Installed BAGM 48H6 760 (FP): BATTERY BATTERY WASTE FEE.
BATTERY DISCONNECT HAS TO BE RESET, SHUTS DOWN, AND LOSES ALL POWER * INSPECTED, TURNED ON DISCONNECT AND
FAILED, FOUND DEFECTIVE SOLENOID, R/I PANEL, AND R/R DISCONNECT SOLENOID, TESTED OK
COMPLAINT WARRANTY FOUND-C/S BOTH BLACK TANK FLUSHES DO NOT TAKE WATER IT
WILL JUST SPRAY BACK * This is as designed by keystone Tank valves must be open and tanks must be drained before turning on tank flush to avoid building pressure Both black tank flush ports have warning stickers on them
explaining that "improper use can result in unsanitary conditions leading to illness or personal injury. CORRECTION Completed no remade
DRIVERS REAR DISPLAY SCREEN GOES BLANK RANDOMLY AND WIRING UNDER SEAT SEEMS TO BE LOOSE * PO PART PLACED ON SPECIAL ORDER FOR GUEST
THE FRONT PASSENGER SIDE WINDOW IS NOT
WORKING * Does not operate properly- Vis Inspection, the RF window continues to bounce back and will not calibrate using FDRS. OASIS- No related  information. FDRS Self-tested- No related codes. WSM Pinpoint tested and elect diag. Per test results, the module motor is faulty. Access for repair- time to replace the RF window motor and performed FDRS calibration. Retested, OK at this time.
intermittently the trunk will be slow to open or close like it doesn't want to open or close * UPON INSPECTION WAS NO ABLE TO DUPLICATE THE ISSUE.
THE LIGHT IN FRIDGE FELL OUT AND THE CUSTOMER WAS UNABLE TO PUT IT BACK IN * FOUND INSIDE WALL CASING OF REFRIGERATOR DEFORMED/MELTED FROM LIGHT ASSEMBLY. NEEDS A NEW REFRIGERATOR. PICS IN RO REFRIGERATOR 12.3 CU.FT.X23 1/2" DI
REAR LIFTGATE DOES NOT CLOSE WITH BUTTON, AFTER BEING OPEN FOR A BIT, STATES THAT IT CAN BE OPEN FOR A FEW MIN, A FEW HOURS AND IT WILL RANDOMLY WORK AND NOT WORK. INTERMITTENT AND RANDOM. KEEP TRYING IT WILL ACT UP. STATES THAT WHEN YOU PRESS THE BUTTON ON THE KEY FOB WHEN THIS HAPPENS IT MAKE IT TONE LIKE IT WON'T CLOSE * Customer Satisfaction Notification Y50 - Power Liftgate - Reprogram Reprogram Power Liftgate Module (PLGM) (0 - Low Skilled)
6629 Recall Y50 applies. Reprogram the PLGM 18-Y5-01-82 0.3 hours
THE TRAILER LIGHT IS NOT WORKING WHEN HE CONNECTS TO THE HITCH * COULD NOT DUPLICATE CUSTOMER CONCERN AT THIS TIME, ATTACHED TRAILER LIGHT  ADAPTER FOUND WORKING AS DESIGNED AT THIS TIME, NO REPAIR NECESSARY
EXTERIOR LIGHTS LED ON THE OUTDOOR
SPEAKERS ARE NOT WORKING. * FOUND BOTH SPEAKERS NOT PUTTING POWER OUT BUT RECEIVING POWER TO IT, FOUND NO FRAYED WIRES.R&R BOTH SPEAKERS 1.0
when pressing the inside to unlock button ON DRIVERS * 0
C/S REMOTE START IS NOT WORKING. * COULD NOT DUPLICATE ISSUE OTHER THAN CUSTOMER HOUSE DTS BRYAN HAYDEN STATES POSSIBLE INTERFERENCE FROM, NO DTC. NO BULLETINS, CASE# 43341040 CHECK OUT ONLY AT THIS TIME
SEAT DOES NOT MOVE FORWARD OR BACKGROUNDS * TECH REMOVED AND REPLACED PIGTAIL CONNECTOR RE TESTED FOR NORMAL OPERATION, CONFIRMED NO FURTHER CONCERNS AT THIS TIME
SERVICE HILL ASSIST AND SERVICE TRACTION
CONTROL LIGHT ARE BOTH BACK ON - WAS JUST HERE FOR SAME ISSUE. * FOUND LOW VOLTAGE CODES AND REPLACED BATTERY. TEST DROVE 40 MILES,OK.
DRIVER SIDE MIRROR BLINKER DOES NOT FLASH HAS TO MOVE THE MIRROR FOR IT TO START WORKING AGAIN. * DECLINED REPAIR.
AFTER PERFORMING TSB 20Âท2071A, LOSS OF POWER AND PREÂทCOLLISION ASSIST MESSAGES/ FAULTS IN lPC STILL PRESENT. CHECK AND ADVISE. * OTCS AND FAULTS ON INSTRUMENT CLUSTER PRESENT.
CUSTOMER STATES THE MIRROR MEMORY IS NOT WORKING CORRECTLY, WONT SET TO THE CORRECT POSITION * NO PROBLEM FOUND
LEFT FRONT DOOR HAS INOP MIRROR AND DOOR LOCKS SOMETIMES DO NOT WORK. * REMOVED DOOR PANEL FOUND DOOR PANEL IS WARPED ALSO FOUND LEFT DOOR MIRROR HARNESS UN PLUGGED . PLUGGED IN DOOR HARNESS. VERIFIED MIRROR IS NOW OPERATIONAL INSPECTED DOOR LOCKS
FOUND DOOR LOCKS WORKING AT ALL TIMES . REPLACED LEFT FRONT DOOR PANEL FIXED CONCERN .
3RD RWO SEAT WONT STOW INPO. * inspect for not latched 10 ELECTRICAL SECTION.  inspect for not latched 0.20 diag and erase code and perform normal to stow performance; ck ok
C /S SLIDER DOOR LOCKS UNLOCK WHEN VEHICLE IS IN PARK INTERMITTENT * NPF NO PROBLEM FOUND AT THIS TIME
CUSTOMER STATES WARNING LIGHT FOR REAR SEAT IS COMING ON AGAIN. SEE HISTORY. MULTIPLE TIME ISSUE. * Vehicle operating as designed. Suggest customer speaks with a BMW Genius on seat operation as well. I found a video on You-tube that a Genius from another dealer made that is really good as well: Read out fault memory, no faults stored for rear seats. Ran test plan for the Check Control Messages and found multiple
seat messages displayed. Upon receiving the vehicle, there was a bunch of items piled up between front and middle row. With items there you are unable to move the middle seats forward properly to load into the third row. I placed the items in the rear of the vehicle and tested for proper operation. Submitted FASTA data. Test drove vehicle with no one else in the car over various terrains locally, no Check Control messages displayed. Inspected the second-row seat micro-switches that read the seat locked position. A couple felt looser then the others. Test drove the vehicle with people in 2nd & third rows (switching between left & right) while driving. Had the third row person, move around their feet under the second row to see if any change occurs; no change. We did discover if the car is not moving and someone in the third row presses the forward/back buttons on
the side of the second row seats they will move forward.
No correction necessary at this time.
GEN BUTTON IN BEDROOM STICKING * FAULTY LOCKING TABS ON SWITCH.
.50 HOURS REMOVE AND REPLACE GENERATOR SWITCH AND TEST OPERATION AND CHECK FOR FITMENT
DENIED BY MANUFACTURER
FOUND FAULTS FOR DRIVERS REAR DOOR LOCK UNIT. REPLACE THE DRIVERS REAR DOOR
LOCK UNIT * FOUND FAULTS FOR DRIVERS REAR DOOR LOCK UNIT. REPLACE THE DRIVERS REAR DOOR LOCK
UNIT
Cause: MOST LIKELY FAULTY LOCK UNIT
A CLIENT STATES THAT THE REVERSE CAMERA WILL GO BLACK AT TIMES AND NOT
SHOW THE DISTANCE LINES. * Customer concern not verified at this time. Shifted into reverse multiple times in different locations inside shop, outside shop) with
phone connected through wireless Apple Carplay. Distance lines were present at all times that camera was tested when shifting into reverse.
Screen did not go black at any time. Scanned vehicle and found diagnostic trouble code B1102F0: Rearview camera LVDS line no signal
stored in the 5F module Information electronics 1. Dtc occurred only
one time per frequency counter information provided by diagnostic
tester. Diagnostic trouble code was triggered as a result of diagnostic
trouble code B107BF0: Rear parking aid sensor Function limitation due
to environmental influences which appears when a parking aid sensor is
blocked by outside objects. This may also occur if vehicle was reversed
while having the trunk open. Erased fault codes and tested reverse
camera once again. After multiple tests, confirmed that diagnostic
trouble code B1102F0: Rear view camera LVDS line no signal is no longer
stored at this time. Reverse camera also not turning black when
shifting into reverse at this time. Distance lines present on camera
display when in reverse. No technical service bulletins relevant to customer present at this time. No pending service solutions relevant
customer concern present at this time. Vehicle released back to
customer.
THE INTERIOR CAMERA GOES BLANK AT RANDOM  REQUESTS DIAGNOSIS AND ESTIMATE FOR REPAIRS. * REQUESTS DIAGNOSIS AND ESTIMATE FOR REPAIR.
HOT WATER TANK WOULDN'T WORK ON ELECTRIC NEW JOB * Description REPAIRS, Hours 0.01
BACK UP CAMERA GOES FROM BLACK AND WHITE TO COLOR. NO RHYME OR REASON TO IT HAPPENING. * TECHNICIAN CALLED INTO HOTLINE.
CHECK OPERATION FOR ROAD DEPARTURE * I was skeptical that such a driver assistance feature existed but researched it nonetheless. I am at this time unable to address customers concern of road departure warning system malfunction. I was however able to stay safely on the road.
CLIENT STATES WHILE DRIVING THE VENT SEATS DID NOT WORK THEY LIT UP BLUE ON DRIVERS SEAT. * NO CODES OR FAULTS STORED IN SYSTEM. DURING ROAD TEST UNABLE TO DUPLICATE CONCERN.
Dryer vent for 4838 Accolade sale coach * Robbed for delivery per Todd Springs. Will need to paint to match.
THE BED LIGHT BUTTON IS INOP * VERIFIED CUSTOMER CONCERN. THE  BED LIGHTS DO NOT WORK. PERFORMED A KOEO AND SELF TEST  AND RECEIVED NO DTCS. PERFORMED PPT J IN  SECTION 417-02 OF THE WSM  UNDER SYMPTOM CHART. JI HAD ME CHECK THE  OPERATION OF THE BED, TRAILER ASSIST AND CARGO LAMPS ALL LAMPS WORK  EXCEPT THE CARGO LIGHTS BY THE BED SWITCH.J2 CHECK THE OPERATION OF THE  CARGO/BED LAMP SWITCHES. I  HAD 3 OHMS SROM THE CARGO SWITCH ON THE  HEAD LAMP SWITCH.  BUT  I HAD OL WHEN  I PRESSED THE BEAD SWITCH. INDICATION A BAD SWITCH OR AN OPEN. J3 HAD ME CHECK THE CARGO/BED LAMP SWITCH REMOVED THE  BED SWITCH AND INSTALLED  A FUSED JUMPER WIRE.AND MY RESISTANCE READING WAS OIL INDICATING AN OPEN, J4 HAD  ME CHECK THE  CARGO/BED LAMP SWITCH INPUT CIRCUIT. I CHECKED MY  RESISTANCE FROM FROM BCM CONNECTOR C2280E-G TO C316-10 AND MY RESISTANCE WAS .5 OHMS. CHECKED MY RESISTANCE FROM  CONNECTOR C316-10 TO C405-4 AND MY READING WAS .50HMS. CHECKED MY RESISTANCE FROM C405-4 TO C410-4 AND MY READING WAS OL INDICATING AN OPEN. I INSPECTED THE CONNECTOR AND FOUND THE WIRE FOR CIRCUIT CLN13-WH-BU IS BROKEN. THE B RAKE IS TO CLOSE TO THE CONNECTOR TO REPAIR THE CONNECTOR NEEDS TO BE REPLACED. REPLACED CONNECTOR C410 MALE SIDE AND RETESTED AND VERIFIED REPAIR SYSTEM IS OPERATING NORMALLY AT THIS TIME. HARNESS NUMBER 13A409
REMOTE START IS INOP. * REMOTE START IS INOPERATIVE DUE TO THE CHECK ENGINE LIGHT BEING ON AND HAVING POWER TRAIN FAULTS PRESENT CLEARING ENGINE FAULTS AND TURN LIGHTS OFF WILL CORRECT CONCERN PROBLEM HAS BEEN CORRECTED AND REMOTE START IS
FUNCTIONING PROPERLY.
CUSTOMER STATES TRACTION CONTROL WARING LIGHT DISPLAYS IN CLUSTER. * Not stated.
remote start does not start * remote start on both key fobs working as designed. educated customer on how to use
GENERAL REPAIR CONCERN CUSTOMER STATES TRUNK OPENING DOES NOT WORK WELL WITH THE FOOT MOTION
. * GENERAL REPAIR CONCERN CUSTOMER STATES TRUNK OPENING DOES NOT WORK WELL WITH THE FOOT MOTION.1 JX7Z*14B291*E CONTROL UNIT.
KEY FOBS ARE DIFFICULT TO PROGRAM * 8412 KEY FOBS PROGRAMMED TO NORMAL FACTORY SPECIFICATIONS.
THE STABILITY CONTROL SYSTEM LIGHT IS ON. * TECH VERIFIED OIL LIGHT CAME ON FOR FAULT CODE P0520 USED SCAN TOOL TO TEST OIL PRESSURE SENSOR VOLTAGE. AND FOUND 4.9 VOLTS KEY ON ENGINE OFF. TECH REPLACED OIL PRESSURE SENSOR RETESTED VOLTS AT .50 VOLTS TO VERIFY REPAIRS MADE. FOUND FAULT CODE C12S2 TRIED TO ACTUATE VAC PUMP 8UT UNRESPONSIVE. TESTED FUSE F3S AND FOUND OPEN. REPLACED VACUUM PUMP. THE VEHICLE WAS ROAD TESTED FOR REPAIRS MADE.
BODY ELE TRIM. DOESN-T ALWAYS RECOGNIZES MEMORY SEA TING HAS TO SHUT THE CAR OFF AND THEN BACK ON TWO TIMES. * Concern was evaluated during start/stop button
concern in tandem with no failures, faults, or
abnormal operation. The vehicle was started and shut off 20+ times specifically during FSE evaluation over a 4 hr period. The vehicle has no DTCs in any modules related to customer concern stored or current. The vehicle successfully completed all commanded memory seat operations without error. Vehicle operating as designed. No repairs are needed, performed, or recommended.
SOMETIMES ACC WON'T WORK * upon diagnosis acc did work tech looked up on Elsa pro for the. UPDATES PERTAINING TO THE CAR AND APPLIED THEM 24FK , AND 4519 UPON ROAD TEST CRUISE CONTROL WORKING FINE NO FURTHER WORK DONE
Phone doesn't open, lock or start the car * Over the Air Fix. Verified Proper Operation.
Correction: Remote - Over the Air Update
BOTH SIDE MIRROR CAMERAS AND CAMPER CAMERA COME ON AND OFF AND SOMETIMES DONT WORK AT ALL * VERSION 1 (EMP# 997528,05NOV20 10:42): REPLACED BOTH OUTSIDE MIRRORS VERSION 2 (EMP# 997528,05NOV20 10:43): REPLACED BOTH OUTSIDE MIRROR CAMERA KITS.
THE BATTERY LOW START ENGINE NOW WARNING IS COMING ON AT THE DASH. * VERIFIED CUSTOMER OF LOW BATTERY WARNING. VEHICLE BATTERY TESTED LOW. BATTERY RECHARGED AND BMS RESET. UPON BMS RESET TECHNICIAN DISCOVERED PERMANENT DTC 81412-96 "Quiescent
Relay Box - Component Internal failure�. PRESENT DTC REQUIRES FURTHER DIAGNOSTICS. TECHNICIAN ATTEMPTED "Special applications/Battery/Qutescent relay box internal check diagnostic", AND ATTEMPTED TO CLEAR DTC ACCORDING TO TOPIX QUIESCENT RELAY BOX INTERNAL CHECK NOT COMPLETING. GATEWAY MODULE NO LONGER RESPONDING. TECHNICIAN TESTED SOURCE VOLTAGE AT CONNECTOR C2BP01F-1 AND C2BP01F-2 WITH A VALUE OF 13.3V. GATEWAY MODULE REQUIRES REPLACEMENT.
CHECK REAR DEFROSTERS MISC7 z-(DMS Appt. Feed) Line 7CHECK REAR DEFROSTERS
2695CPDCA * 24802 REAR WINDOW DEFROSTER WAS NOT PLUGGED IN , PLUGGED IN CONNECTOR AND CHECKED OPERATION
THE TRUCK IS SHOWING -40 DEGREES ON SCREEN, STARTS TO BLOW HOT AIR * due to a bad sensor check line, 5 Installed 13583411 : SL-N-SENSOR (09770-BCKT)
KEY FOB NOT RECOGNIZED BY IGNITION * DIAGNOSED AS NEEDING REPROGRAMMING
REPROGRAMMED KEY FOB AND IS OPERATING AS DESIGNED AT THIS TIME
WIRELESS CHARGING DOESN'T CHARGE MOST OF THE TIME; CUST HAS TO MOVE AND PLAY WITH PHONE AND CHARGING PAD TO GET A GOOD  CONNECTION * MISC COMPATIBLE PHONE CHART INCLUDE
TECH 516 ADVISED CUSTOMER THAT THE WIRELESS CHARGER WILL NEED TO BE
UPDATED TO THE GEN II IF USING THE IPHONE 10. PRINT OUT OF ALL COMPATIBLE PHONES IS INCLUDED
HILL-START ASSIST NOT AVAILABLE MESSAGE POPS UP FREQUENTLY. * DIAG CONCERN, RETRIEVE DTC, FOUND DTC U0424 IN IPMB MODULE, PROCEED TO PINPOINT TEST AF, AF1 YES, AF2 YES, AF3 NO, AF4 NO, AF5 NO, AF6 YES, AF7 YES, AF8 YES, PROCEED TO REPLACE HVAC MODULE, REMOVED FCIMB TO GAIN ACCESS, REPLACE AND REPROGRAM BOTH FCIMB AND HVAC MODULE, PERFORM ROAD TEST, CLEAR DTC, ALL PASS
DRIVER REAR DOOR IS NOT AUTO CLOSING * TESTED OPERATION FOUND SOFT-CLOSE LATCH CABLE RETAINER BROKEN INTERNALLY, REPLACED SOFT-CLOSE ACTUATOR. TESTED
OPERATION SYSTEM WORKING AS DESIGNED
AUTOSTOP STOP WORKING WHEN TRANSMISSION STARTED ACTION UP * SCANNED TRUCK FOR CODES OR ABNORMAL DATA - FOUND U0100, U0131, U0140, U0146, U0151. INSPECTED ENGINE CONTROL
MODULE AND WIRING. FOUND 3 CIRCUITS RUBBED THROUGH ON ECM BRACKET. NECESSARY TO REMOVE AIR INTAKE PIPING, ECM BRACKET, INNER FENDER WHEEL WELL LINER TO ACCESS AND REPAIR WIRING.
HARNESS ROUTING VIEW 5218918, GRID H/9.
DIC READS SERVICE SIDE DETECTION AND FRONT AND REAR OBJECT DETECTION IS NOT WORKING. * CONNECTER LOOSE RECONNECT CONNECTER AT RIGHT REAR BUMPER AREA
THE SPEEDOMETER IS MISSING. * COULD NOT DUPLICATE CONCERN SPEEDOMETER IS PRESENT AND WORKING PROPERLY AT THIS TIME.
WHEN TRYING TO USE THE REMOTE START THE VEHICLE WILL NOT START, THE VEHICLE WILL ACT LIKE IT WANTS TO START (CLICK ONE TIME) AND IT WILL NOT START * UNABLE TO DUPLICATE CONCERN TO SERVICE MANAGER, THERE WERE 5 ATTEMPTS BY THE CUSTOMER TO DEMONSTRATE THE REMOTE START ISSUE AND ALL 5 TIMES THE VEHICLE STARTED USING THE REMOTE START FEATURE WITHOUT ANY PROBLEMS. FSE FROM HYUNDAI ALSO INSPECTED THE VEHICLE AND AND WAS UNABLE TO DUPLICATE CONCERN. VEHICLE OPERATING IS CONSISTENT WITH PRODUCTION VEHICLES TESTED.
THE RF DOOR WON'T LOCK OR UNLOCK
ELECTRONICALLY. * CONFIRMED COMPLAINT. WENT TO PINPOINT TEST "J". J1) DOES THE DOOR LOCK AND UNLOCK? NO (INSTALL NEW DOOR LATCH).
REPLACED DOOR LATCH AND ALSO HAD TO REPLACE CABLE IT BECAME STRETCHED AND NO LONGER IS WORKING PROPERLY. CONFIRMED REPAIR. THE DOOR LOCK OPERATES PROPERLY AT THIS TIME.
WIRELESS CHARGING PAD IN OP. * test and working at the present time
WATER HEATER NOT LIGHTING * NEED BY MAY 14TH. TURNED LP BOTTLES ON. PURGED AIR FROM THE SYSTEM AND TESTED. WORKING AS DESIGNED.
THE DRIVERS SIDE WINDOW IS INOP * DIAG CUSTOMER REPORTS THAT THE' 'DRIVERS SIDE WINDOW IS IHOP. 2532 Perform reset by disconnecting and reconnect battery and window operating normal
WHEN MIRRORS TILT DOWN TO IN REVERSE, PASSENGER SIDE MIRROR DOES NOT RETURN TO NORMAL LOCATION, STATES THAT THIS IS
INTERMITTENT AS WELL * Scan vehicle for codes= none present related to customer concern. Perform multiple reverse to neutral shifts= cannot duplicate customer concern, mirrors function as designed. Confirm module software is current. Perform memory seat module self test = pass. Monitor all switch inputs to module= seen. No Star cases or TSbs apply.
THE REMOTE START IS NOT WORKING * INOPERATIVE DUE TO CHECK ENGINE, FIXED  CHECK ENGINE LIGHT ERASED LIGHT WORKING AS DESIGNED AT THIS TIME
The charging system dips down to 11.9 volts and as goes as high as 15.2 - STATES CAR ACTS LIKE IT IS GOING TO STALL AT VERY LOW VOLTAGE READING. * 400 Driveability [Customer States charging system dips down to 12.3 volts and as goes as high. SCANNED VEHICLE NO CODES FOR CONCERN. WENT FOR A TEST WHILE WATCHING VOLTAGE AND THE VOLTAGE STAYED AT 14VOLTS WHICH IS NORMAL. COULD NOT DUPLICATE CUSTOMER CONCERN. OPERATING AS DESIGNED.
SERVICE ENGINE SOON LIGHT IS ON * VERIFY SES LIGHT IS ON, OBD2 CHECK FOUND P16D6, PERFORMED SYSTEM CHECKS, FOUND BATTERY MONITOR MODULE INTERMITTENTLY OPEN REPLACED BATTERY MONITOR CONTROL MODULE VERIFY PROPER
OPERATION, CLEARED DTC.
THE VEHICLE DOES NOT MAKE ANY DINGING NOISE OR ALERT WHEN SEATBELTS ARENT FASTENED * FOUND AUDIBLE WARNING ACTIVE ALL OK AT THIS TIME
ALERT WARNING NOT AVAILABLE COMES UP, * Story: 16225 guided diag, programmed image processing module a and b test drove vehicle and found forward alert not available, hooked up pathfinder and performed guided diagnosis and was prompted to up-date image processing module a and ipmb , then cleared fault and re test drove ok
FRT PASSENGER SEAT ODS WIRING HARNESS * Correction 42841 Performed SC 175. Claim type - R (SC 175) ODS Winng Harness Inspection & Retainer Removal - 191009R0 ∢ 0.2 M/H
20-047:6MB002018-21 Multimodel Gauge Control Module SW Update Noncompliance. * The MOST unit in the gauge control module is unable to process a certain amount of information, which may cause the instrument gauge to go blank or randomly reboot. COMPLETE
center USB port does not working. * Diagnosed to USB port having poor
connection internal to port ,Removed
center console, isolated issue to be a
poor connection at the ,USB jumper
harness. Re-secured harness and
played music and charged ,multiple
phones. Verified that all was working
correctly and ,reinstalled center
console. Once the center console was
put back into ,vehicle and assembled
the USB stopped functioning. The center console ,was removed and re-
installed 4 more times before was
able to isolate /tension on cable
causing poor connection at USB cable
jumper harness. ,,Re-routed harness
and secured with proper slack. Re-
tested phone ,,operation to verify
repair after center console re-
installed.
REAR VIEW CAMERA  IMPROPER FUNCTION * PARTS AVAILIBILITY PERFORMED RECALL
REPLACED REAR CAMERA WITH 360 ALIGNMENT
G07 DURING QOI INSPECTION TECH FOUND DRIVERS DOOR MASTER SWITCH WILL NOT OPERATE FRONT RIGHT WINDOW. CHECK AND ADVISE. * DRIVER DOOR MASTER WINDOW SWITCH NOT FUNCTIONING PROPERLY FOR THE FRONT PASSENGER SIDE WINDOW. NO UP OR DOWN FUNCTION. INSTALLED NEW WINDOW SWITCH AND ALL WINDOWS FUNCTION PROPER.
C/s light on the thermostat not keeping it from functioning correctly, could be a wiring issue * CAUSE: THE PLACE HE BOUGHT IT FROM, CAMPERS UNLIMITED IN AL SENT HIM A NEW ONE BC OF THE ISSUE AND IT IS STILL OCCURRING.
Correction: Pall thermostat out of wall the wires are all wired correctly no wiring issue light on the thermostat still not working replace thermostat. 1 hour for repairs.
THE CENTRAL LOCKING ALERT IS ON. * FOUND FAULTS FOR DRIVERS REAR DOOR LOCK UNIT. REPLACE THE DRIVERS REAR DOOR LOCK
UNIT P/N 4K0-83-015-Q PART COMING FROM GERMANY. WILL CALL CUSTOMER TO RESCHEDULE.
CUSTOMER STATES SERVICE START STOP MESSAGE WAS ON MONDAY AND TUESDAY AND START STOP WAS INOP. MESSAGE WAS NOT PRESENT YESTERDAY OR THIS MORNING AND START STOP WAS WORKING * TEST DROVE AND NO MALFUNCTION LIGHTS
AND BOTH AT THIS TIME. TESTED MAIN AND AUX BATTERIES PASSED. PERFORMED DIAGNOSTIC SCAN AND RETRIEVED TROUBLE CODE P152E FOR ENGINE HOOD SWITCH 2 CIRCUIT AND GROUND
HIGH. INSPECTED SWITCH AND INDICATING INTERNAL VERIFIED POWER ILLUMINATE AT TIMES AS CUSTOMER DESCRIBED CAUSE START STOP NOT TO WORK AND MALFUNCTION LIGHTS TO SWITCH FAILURE WHICH WOULD REPLACED SWITCH AND CLEARED TROUBLE CODES. TEST
VERIFIED PROPER OPERATION OF START STOP DROVE AND CONCERNS PRESENT AT THIS TIME SYSTEM. NO FURTHER CONCERNS PRESENT AT THIS TIME
THE CABIN WATCH IS NOT WORKING CORRECTLY, SOMETIMES IT DOES NOT WORK AT ALL(10%) OTHER TUES IT WILL FREEZE (90%) OF THE TIME * 9860 TECH WAS UNABLE TO DUPLICATE THE CUSTOMER CONCERN AT THIS TIME, THE DISTRICT PARTS AND SERVICE MANAGER WAS CONTACTED AND HE WILL BE REACHING OUT TO THE FIELD TECHNICAL SPECIALIST TO SCHEDULE A TIME TO HAVE HIM COME TO THE DEALERSHIP TO INSPECT THE VEHICLE, THE CUSTOMER WILL BE CONTACTED WHEN THE FIELD TECH CAN COME TO THE DEALERSHIP, NO REPAIR COMPLETED AT THIS TIME
Water heater is not working on electric * Not stated
KEY NEEDS TO BE PLACED NEXT TO РUSH * START BUTTON TO START. PLEASE CHECK AND ADVISE. RFH INTERNALLY SHORTED CHECKED AND INSPECTED THE VEHICLE AND FOUND THE VEHICLE NOT STARTING UNLESS THE KEY WAS PRESSED AGAINST THE STOP/START BUTTON. PROCEEDED TO ATTEMPT TO PROGRAM A KEY FOB TO THE VEHICLE BUT WAS UNABLE TO PERFORMED AN ANTENNA TEST AND ALL ANTENNAS PASSED. CHECKED THE WIRING TO THE RFH AND FOUND IT OK AT THIS TIME. CONTACTED STAR AND WAS ADVISED TO PERFORM MULTIPLE TESTS ON THE VEHICLE. ONCE THE TEST WAS PERFORMED WAS ADVISED BY STAR TO REPLACE THE RFH MODULE. REPLACES THE RFH AND PROGRAMMED BOTH KEYS TO THE VEHICLE ANO VERIFIED THE REPAIR VEHICLE STARTS RIGHT UP WITHOUT HAVING TO HOLD THE KEYS TO THE STOP/START BUTTON AND IS PERFORMING AS DESIGN.
KEY ALWAYS HAS TO BE INSERTED ON THE
SLOT FOR THE VAN TO START * NO FAULT FOUND TESTED OPERATION OF KEYLESS START FUNCTION. EVERY TIME
VEHICLE STARTS AS DESIGNED . FURTHER DISCUSSION WITH OWNER MAY BE IN ORDER.
CLIENT STATES AS THEY WERE DRIVING THE VEHICLE BEGAN TO BEEP AND DISPLAY SPECIAL PROGRAMS OFF ON THE DASH
STATES WAS UNABLE TO TAKE VEHICLE OUT OF DRIVE AND THE "O" WAS FLASHING ON THE DASH AS WELL HAD TO TURN THE VEHICLE OFF * CHECKED AND VERIFIED CONCERN. FOUND 2 BULLETINS RELATED TO ISSUE LTB01260NAS1
LTB01117NAS1. PERFORMED TCM ANd ABS MODULE UPDATES TO CORRECT RESPECTIVE
ISSUES CLEARED CODES, RESET ADAPTIVE VALUES AND PERFORMED EXTENDED ROAD TEST AND VERIFIED CONCERN WAS RESOLVED
Washing machine swapout * pulled drier from customers coach, pulled all trim and doors on the cabinet pulled washer, moved through coach, did all the same to the donor coach sn4696, reinstall all in reverse order on sn3752 job complete
LATCH ASSEMBLY - FRONT DOOR - REPLACE (21812/21813/219A64/219A65) - L * LATCH ASSEMBLY - FRONT DOOR - REPLACE (21812/21813/219A64/219A65) - L
C C/S: CUSTOMER STATES THE BACK HATCH AT TIMES WILL NOT CLOSE OR OPEN CORRECTLY PLEASE ADVISE * 91650 RELATED TO LINE A LACK OF POWER
Sentry mode is still not recording * Performed scroll wheel reset and tested operation 3 times. Working as intended but if issue happens
again please gather time stamps of when the issue occurred.
SEAT HEATER ON DRIVER SIDE DOES NOT
OPERATE AT ALL * 0
INTERNAL -- ALTERNATOR CONNECTOR DAMAGED DURING REPAIR * REPLACED ALTERNATOR
Complaint: CUSTOMER STATES THE SUNROOF BUTTON IS GETTING STUCK AT TIME, CHECK AND ADVISE, CUSTOMER WAS HERE 12 /3/18 RO#199218 TECH 315 SOP I S HERE * Correction: REPLACE OVERHEAD CONSOLE
LAMP ASSY
THE AUTO STOP-START LIGHT COMES ON. * TECH VERIFIED CONCERNS. FOUND PCM AND ABS UPDATE FOR CONCERN TECH PERFORMED UPDATES AND THE VEHICLE IS OPERATING AS DESIGNED
WHEN IN REVERSE THE MIRRORS DON'T
ALWAYS TILT. * The vehicle was evaluated by the dealer and FSE over multiple days with no failures, faults, or abnormal operation. The vehicle has no DTCs in any modules related to customer concern stored or current. Tilt mirror operation was observed and documented operating correctly during every commanded reverse shift 20+ times. Vehicle operating as designed. No repairs are needed, performed, or recommended.
When cleaning the windshield, washer fluid doesn't come out strong enough to clean the windshield. * Cleared wiper nozzle hoses of debris and confirmed jet function and washer fluid content. Verified
proper operation. Verified customer concern. Maintenance Performed: Windshield Washer Fluid - Top Off. Verified Proper Operation.
Correction: General Diagnosis
FORWARD COLLISION NOT ACTIVATING WHEN
SHOULD AND IS APPLYING BRAKES WHEN IT SHOULD NOT. * SEE LINE ABOVE FOR FINDINGS. CUSTOMER CONCERN IS RELATED TO CONCERN ON LINE ABOVE
FURNACE INOP SAYS WHEN TURNS ON. DOES NOT BLOW ANY AIR. ALSO A/С COMES ON. ADVISED ABOUT FAN AND HOW SET BUT SAYS IT WAS ON AUTO * 0
HONDAVAC STILL INOP * NWP HONDA VAC WORKING PROPERLY AT THIS TIME
THERMOSTAT ACTING UP AND NOT KEEPING THE DESIRED TEMPERATURE - DIAG FUNCTION ON A/C. * Cold air leaking around seals in ac unit, causing the thermostat to shut off the ac before the coach is actually cooled off. Seal off air leaks with metal tape to keep from getting the thermostat to cool before the rest of the coach is cool. I.0 hrs.
08191402 - Module, door control-Right, fr * 0
THE REAR HATCH/TRUNK ISN'T WORKING PROPERLY * timed and reset rear hatch. verified hatch is opening and closing normally
THE TIRE PRESSURE SYSTEM WILL NOT RESET * Cause: NO PROBLEM FOUND
Correction RESET TPM ON TEST DRIVE NO PROBLEM FOUND
THE OUTSIDE KEYLESS PAD NOT WORKING AT TIMES# 32452 * 21915 0.70 VERIFIED THE CONCERN. HOOKED UP THE SCAN TOOL AND SELF TESTED. NO RELATED DTC' PRESENT. TESTED THE KEYBOARD ACTUATOR FOR PROPER POWER AND GROUND. ALL OK. FOUND KEYBOARD ACTUATOR FAULTY. REPLACED THE KEYBOARD ACTUATOR. RETEST. NOW ALL OK.
HE HAS HAD THE SAME ELECTRICAL ISSUES - NAV WON'T WORK, B/U CAMERA ON/OFF, WINDOWS DON'T OPERATE AS NEEDED ETC * Does not operate properly- Vis Inspection, found the lumbar seats to not be operating properly. OASIS- Ref TSB No. 19-2390. FDRS Self-tested, APIM- U204B code related to said TSB. Per test results, access both front seats and perform wire harness repair as outlined in TSB No. 19-2390. Retested all concerns to incl road test- OK at this time.
when driving 40-50mph the wipers turn on automatically even if there is no rain or moisture * special ordered part
OUTSIDE GRILL NOT LIGHTING * TURNED ON LP BOTTLES, HOOKED UP HOSE. TURNED VALVE ON, AND PURGED AIR IN
SYSTEM. LIGHTS ON THE FIRST TRY.
A CUSTOMER STATES SINCE LAST REPAIR ODOMETER/TRIP BUTTON AND CLUSTER
LIGHT DIMMER BUTTONS ARE NOT WORKING. * the connector is un plugged now odometer is good
REMOTE START DOESN'T WORK * PARTS ARE HERE POUND BCM NOT  RESPONDING TO REMOTE START REQUESTS. REPLACED BCM, ALL OK AT THIS TIME.
FRON VIEW AND CENTER HIGH MOUNT LAMP IMPR * TECH PERFORED RECALL REPLACED CAMERA WITH 360 ALIGNMENT
WHEN STARTING VEHICLE, THE STARTUP PROGRAM DOESN'T ALWAYS ASK FOR CONFIRMATION ON SCREEN. * Not stated
CUSTOMER STATES 4Wd SERVICE REQUIRED MSG, HILL START ASSIST WARNING, PRE - COLLISION ASSIST MSG, AND SERVICE ADVANCE TRACK MSG ARE ALL ON. CHECK AND ADVISE. * DIAG, HOOKED UP FORS. MULTIPLE COMMUNICATION DTC' S BETWEEN BC/1 AND PC/1. AWD AND ABS MODULES NOT COMMUNICATING WITH PC/1. PER FDRS SESSION AWD MODULE AND ABS MODULE REQUIRE SOFTWARE UPDATES. UPDATED THE PROGRAMMING FOR THE AWD AND ABS MODULES. NO NEW OTC'S PRESENT AND ALL SYSTEMS FUNCTIONING PROPERLY. AS CUSTOMER STATED CONCERNS PRESENT THEMSELVES AFTER DRIVING LONG DISTANCE WE TEST DROVE VEHICLE 116 MILES AND FAULTS DID NOT RETURN AT THIS TIME. TEST DROVE OK.
RAPID RESPONSE TRANSMITTAL 20-053 2020 JT POWERTRAIN CONTROL MODULE UPDATES. * Corrected by 181906DB: PCM UPDATE **18-19-06-DB Module, Powertrain Control (PCM) - Inspect and Reprogram (0 - Introduction) 1 - Engine Repair and Performance 0.3 Hrs. pern 68433756AH. 68433756AK.
CUSTOMER STATES STOP / START LIGHT KEEPS ON COMING ON. * Mirror switch was unplugged.
LEFT TURN SIGNAL INOPERABLE  INTERMITTENTLY FROM SWITCH * PARTS ORDERED
THE FRONT COLLISION ALERT SYSTEM DOES NOT WORK. * NPF NO PROBLEM FOUND
1779 INC 0.00
10675 NO TROUBLE FOUND MI 10699 MO 10675 TEST DROVE AND FOUND
WORKING AS DESIGNED.
P so AMP power came off * Not stated
CUSTOMER STATES MULTIPLE LIGHTS ON DASHBOARD CHECK & ADVISE * ICFL SEE LINE В FOR DETAIL
Concern: Replace Refrigerant Pressure/Temperature Sensors * Performed service bulletin. Removed and replaced pressure temperature sensors.
Correction: Replace Refrigerant P/T Sensors
Parts Replaced or Added
Part Quantity
PT Sensor, Low
Pressure(1510048-00-C)
1.00
PT Sensor, High
Pressure(1510047-00-C)
2.00
GS INVERTER ISN∙T WORKING PROPERLY. PLEASE CHECK AND ADVISE. * Inventer was off outside. Done.
Complaint: WARRANTY- С/A FUEL CODES * Cause: EPRV OPEN CIRCUIT. Correction. 3/12/2021 4 03 59 PM 6501 unit has active code for eprv open circuit while i was doing diag to code it went inactive and the test results all past going to put p&a in on eprv and front inj harness. 3/25/2021 3 00 44 PM 5510 xv18387- r/i air filter housing, r/i egr cross over pipe, r/i upper valve cover, disconnected harness removed lower cover, r/r eprv sensor, r/r front harness, r/r valve cover gaskets, installed everything back on that was taken off, hooked up to unit checked and cleared codes started and ran unit, found no codes at this time, ready for test drive
CHANGE RADAR DETECTOR AND CIG. LIGHTER TO COME ON W-IGNITION. * SUB CHANGED RADAR DETECTOR AND CIG. LIGHTER TO COME-ON W-IGNITION.999 СРÐ?Е
SUBL SWITCH OUTLET FROM RADAR DETECTOR AND CIG.LIGHTER TO COME ON
Sentry mode is still not recording. Customer took
delivery of the vehicle and sentry mode failed once again. * Reviewed vehicle logs. Engineering reviewed case and found multiple instances of data corruption.
Removed center console and glove box assembly to inspect USB cable and perform wiggle test.
Found no issues there. Cleared all files from USB drive and format via touchscreen. Tested vehicle
sentry mode multiple times and found to record event and open viewer app with no problem. Verified
proper operation at this time. Verified customer concern. Diagnosed and Installed Center Console Assembly. Verified Proper Operation..
AUTOMATIC HEADLIGHTS DO NOT TURN ON AUTOMATIC AT. * AUTOMATIC LIGHT WORK AS INTENDED. NO FAULTS FOUND.
Lights remain on up to 20 mins plus after exiting vehicle * Not addressed. Not determined issue by dealer
CUSTOMER SAYS THE CRUISE CONTROL WOULDN'T SET WHILE DRIVING. THAT HAS  OCCURRED AT LEAST 4 OR 5 TIMES. * NO PROBLEM FOUND - UNABLE TO DUPLICATE CONCERN, IDS SELF TEST PASS, TEST DROVE, vehicle operates properly
Phone does not work as a key card nor stays connected even when mobile access is turned on. * Correction: General Diagnosis
VACUUM NOT WORKING * CAUSE: WARANTEE
VPS VEHICLE PERFORMS TO SPECS
IT "TAKES A LONG TIME TO GET INTO CRUSING MODE WARMING UP IN MORNING) * CAUSE: FAILURE
TECH FOUND BRAKE SWITCH FAILING. * VERIFIED NO BRAKE LAMPS. CONNECTED SDD AND BSU CODE P0504-27SET IN PCM. BRAKE PEDAL SWITCH A/В CORRELATION. REMOVED DASH UNDER TRIM FOR ACESS TO CHECKED BATTERY SUPPLY VOLTAGE AT BRAKE PDL SWITCH. FOUND AT BATTERY VOLTAGE. PERFORMED GUIDED DIAGNOSTICS W/ PATHFINDER. DETERMINED INTERNAL FAULT IN BRAKE LAMP SWITCH. REPLACED SWITCH. LAMPS ARE NO ACTIVE. CLEARED FAULT CODE.
WATER HEATER DOES NOT WORK ON PROPANE OR ELECTRIC - EMILY NEEDS OLD PART - DIAG REPAIR. * The control board on the water heater is inop. Diag, remove, and replace the water heater board.
OPTIMA PHEV BATTERY MGMT SYSTEMS * Caused by
PARTS ON ORDER
23042103 - Mirror, outside rearview (powe * 0
THE CIGARETTE LIGHTS IS NOT WORKING * verified inspect and found 20a power outlet fuse blown, replaced fuse operating consistent with manufacture vehicles tested
TV OVER DINETTE NOT GETTING ANY SIGNAL FROM WALLY BOX * WARRANTY DENIED
TRIM ELECTRICAL OUTLET ON CENTER CONSOLE NOT WORKING ALL THE TIME * the loose connector at plug 5025 remove and reinstall rear 110v plug assy 5420100 .4
WHEN THE FIREPLACE IS ON HIGH WORKS FOR 5 MIN'S THEN TURNS OFF. * The blower fan is overheating 88 error code. The pulled glass cover of the fireplace , remove four set screws that hold fireplace in place remove fireplace unplugged unit from an outlet for 15 minutes to reset circuit board, make sure the inlet and outlets of the fireplace are free of install debris and allow proper air flow, plugged back in after 15mins and fireplace shut off within a minute and error code 88 popped up again. Remove and replace fireplace
NO POWER TO 50 IN TV. TV WORKS WITH EXTENSION CORD - CHECK OUTLET * RESET GFI OUTLET IN KITCHEN AND TESTED. WORKING AS DESIGNED
SINCE HIS LAST VISIT NAVIGATION SCREEN SHOWS HIM IN A DIFFERENT LOCATION THAN HE ACTUALLY IS. * NAVIGATION SHOWING INCORRECT LOCATION
0000006 Performing vehicle test (with vehicle
diagnosis system) NAVIGATION SHOWING INCORRECT LOCATION DI NAVI/MAPS, PERFORMED BATTERY RESET. BATTERY RESET NOT EFFECTIVE. D5 HU-H RESET. MAPS/NAVI
LOCATION CORRECT AFTER HU-H RESET TEST PLAN SUCCESSFUL, CLEARED FAULT
MEMORY. ALL SYSTEMS OPERATING TO SPEC.
THE FRIDGE IS NOT COOLING RIGHT. * FOUND FREEZER READING 13 DEGREES CELSIUS AND FRIDGE READING 55 DEGREES FAHRENHEIT CORRECTION: R&R FRIDGE ASSY 1.25HRS.
C/S REMOTE START IS NOT WORKING. * PARTS ORDERED
VEHICLE INTERMITTENTLY DOES NOT CHARGE WHEN PLUGGING lN * 16222 UPDATE BCCM AND BCM, GUIDED DIAGNOSIS tested vehicle charging system and found it working normal , hooked up path finder and
checked for codes and found p0cf7-00 for control pilot circuit intermittently, ALSO FOUND CODE U0064 -87 AND U0594 - 00, performed guided and was prompted to check and update bccm and bcm, performed update cleared faults and TESTED CHARGING SYSTEM FOR 2 DAY MULTIPLE
TIMES USING DIFFERENT CHARGING CABLES , BOTH LOW CHARGE AND HIGH CHARGE
RATE ALL OK
SINCE IT IS GOTTEN COLD AND ATT COLD START THE SEAT WILL NOT SLIDE FORWARD AND OR BACKSIDES UNTIL THE VEHICLE GETS WARM. AUTO ADJUST DOES NOT WORK EITHER AT START UP ONLY DRIVER SIDE SEAT IT HAS ISSUE * TECH VERIFIED CONCERN WHEN FIRST STARTED THE HORIZONTAL DRIVERS SEAT IS INOP AFTER 5 MINUTES IT IS OK MOTOR FAILED; ORDERED MOTOR ALONG WITH NEEDED PARTS TO BE REPLACED WILL CALL CUSTOMER WHEN PARTS ARRIVE [from history listing: REMOVE DRIVER SEAT ACCESS CONNECTORS. Bl4CE, Bl4DO. VERIFIED
CONCERN. WHEN FIRST STARTER, THE HORIZONTAL DRIVER SEAT IS INOP AFTER 5 MINS. ITS OK. SELF TEST DSM HAS Bl4CE:15. PPT G. Gl-22 YES, G22- DE POWER AIR BAG ACCESS C341E 5 G= OK 17 VOLTS. G23- DISCONNECT MOTOR C362 MEASURE VOLTAGE-OK. NEEDS HORIZONTAL MOTOR. DE POWER AIRBAG SYSTEM REMOVE LH FRONT SEAT REMOVE SEAT TRACK REPLACE HORIZONTAL MOTOR.]
CENTER CONSUL BUTTONS DO NOT LIGHT UP AT TIMES PLEASE CHECK * 5417 REFER TO LINE ABOVE
TRUCK WILL NOT CONNECT TO TRAILER VIA MESSAG CENTER * TRAILER IS READING NORMALLY AT THIS TIME , INSPECTED TRAILER CONNECTIONS. DISCONNECTED AND RECONNECTED
TRAILER SEVERAL TIME AND TRAILER READ EACH TIME , SYSTEM WILL NOT AUTO RECOGNIZE THE PARTICULAR TRAILER EACH TIME AND THE SPECIFIC TRAILER WILL NEED TO BE CHOSEN FROM THE TRAILER MENU
THERE MAY ALSO BE AN ISSUE WITH THE LED LIGHTS NOT PLACING ENOUGH LOAD ON THE TRAILER TOW SYSTEM WHICH COULD CAUSE THE TRUCK NOT TO RECOGNIZED A TRAILER BEING ATTACHED. THERE IS AN ADAPTER AVAILABLE AFTERMARKET THAT WILL PLUG IN BETWEEN THE TRAILER AND THE TRUCK TO ADD MORE LOAD TO THE CIRCUIT AND HELP THE TRUCK SEE A TRAILER ATTACHED. PART HAS BEEN OROERED AND SHOULD BE HERE SATURDAY 6/12/21.
CUSTOMER STATES DRIVERS HEADLIGHT IS INOP * 0
Concern: During firmware update, while vehicle in shop, firmware failed. * Upon diagnosis, sourced fault to right B-Pillar camera. Replacement not in stock at this time.
Customer is advised Mobile Service can address replacement with a future appointment.
Correction: General Diagnosis
Correction: Parts Not Available - Add to future service visit.
REMOTE ENGINE STARTS DOES NOT WORK * NO PROBLEMS PRESENT 0000566 PERFORM VEHICLE TEST   RECHARGING BATTERY FROM SUPPORT IN CAR  СК ELECTRICAL, СК. WINDOWS AND BRAKE BUTTON. PERFORMED TEST PLAN CUSTOMER HAD REMOTE START OF IN VEHICLE SETTINGS VERIFIED CONCERN,
VERIFIED THAT THIS VEHICLE HAD THAT FEATURE TRIED VEHICLE START MULTIPLY TIMES, VERIFIED BRAKES BUTTON WAS TURN OF. VERIFIED WINDOWS WERE FULLY CLOSED BEFORE ATTEMPTING REMOTE START. HOOK UP BATTERY CHARGER. FOUND NO RELATED FAULTS, FOUND NO RELATED, SIB. TESTED REMOTE KEY FOB SIGNAL, WENT THROUGH TEST PLAN, FOR KEY FOB SIGNAL AND STRENGTH, TEST KEY FOB BATTERY, INSPECTED KEY FOB BATTERY. EVERYTHING
SEEMED NORMAL. WENT THROUGH VEHICLE SETTINGS READ ABOUT SYSTEM OPERATION, TURN ON OPTION TO START VEHICLE WITH REMOTE KEY FOB, IN VEHICLE SETTING, TRIED STARTED VEHICLE AND IT STARTED WITH KEY FOB AFTER CHANGE IN SETTINGS, VEHICLE MOW START WITH KEY FOB, VERIFIED REPAIR.
auto brake system inop at times * 0
Radio/Nav/Telematics Concern [Customer States RADIO MIRRORS AND SEATS WILL NOT KEEP THE MEMORY ON SETTING] * Story: 12354 C/S RADIO STATIONS, MIRRORS, AND SEATS WILL NOT KEEP MEMORY ON SETTINGS VERIFIED CC AFTER INSPECTION UN LINKED BOTH KEYS AND TRIED TO LINK THE FOBIKS TO MEMORY FEATURES FOR 1 AND 2 SETTINGS. WAS ABLE TO LINK THE MIRRORS AND SEAT POSITIONS BUT THE RADIO STATIONS WOULD NOT SAVE PER FOBIK. UNLINKED THE FOBIKS, RESET THE MEMORY SEAT MODULE, RESET THE RADIO AND LET VEHICLE GO INTO A HARD SLEEP. AFTER SLEEP CYCLE I SAVED A MEMORY PROFILE (SET MIRRORS, SET SEAT
POSITION, AND SET RADIO STATIONS) FOR BOTH 1 AND 2 MEMORY PROFILES AND LINKED THE FOBIKS TO EACH SETTING AND
EVERYTHING BUT THE RADIO STATIONS WERE SETTING. FOUND TSB 08-016-19 REV. E TO UPDATE THE RADIO. DOWNLOADED RADIO
UPDATE AND UPDATED RADIO FROM 19.9.0 TO 22.6.0. AFTER UPDATE THE RADIO PRESETS WERE STILL NOT SAVING. STARTED STAR CASE
101566262. STAR AGENT RECOMMENDED THAT I REPLACE THE MSM. REPLACED MSM AND THE STILL THE RADIO WOULD NOT SAVE THE
PRESETS TO EACH MEMORY PRESET. THE STAR AGENT THEN SUGGESTED THAT I UNLINK THE FOBIKS AGAIN AS WELL AS RESET THE MEMORY
BUTTONS 1 AND 2 AND THEN PROGRAM MEMORY 1 AND LINK A FOBIK AND LET THE VEHICLE GO INTO A HARD SLEEP CYCLE. AFTER HARD SLEEP CYCLE WENT BACK IN AND SET MEMORY PROFILE 2 AND LINK FOBIK TO THE MEMORY PROFILE 2 AND THEN LET VEHICLE GO INTO A HARD SLEEP CYCLE. AFTER SECOND HARD SLEEP CYCLE THE RADIO PRESETS STILL DID NOT SAVE. LET THE STAR AGENT KNOW THAT THAT THAT DID NOT FIX THE CONCERN. THE AGENT HAD EMAILED SUPPORT THE ISSUES I WAS HAVING AND SUPPORT GOT BACK WITH HIM SAYING THAT THERE IN THE PROCESS OF RELEASING AN UPDATE FOR THIS CONCERN.
Washing machine inop * SUBLET TO FLAMINGO. pulled drier from customers coach, pulled all trim and doors on the cabinet pulled washer, moved through coach for sublet - reinstalled in reverse order after sublet. job complete
B CUSTOMER STATE THAT THE FORWARD ALERT LIGHT IS COMING ON AND OFF ON THE DISPLAY . * 72 FRONT ACCESSORIES FRONT ACCESSORIES CAUSING FORWARD COLLISION SYSTEM TO TRIGGER.
CUSTOMER STATES TO INSTALL MIRROR VALET LIGHTS ON BOTH MIRRORS REPAIR AS AGREED * Story: 683 REMOVE BOTH SIDES MIRROR GLASS R/R BOTH SIDES MIRROR MOTORS DISCONNECT ALL CONNECTORS REMOVE BOTH SIDES MIRROR COVERS AND REPLACE REPLACE BOTH SIDE VALET LIGHTS AFTER INSTALL PERFORM CALIBRATION SIDE MIRROR CAMERA BEFORE
DISCONNECT
The Auto stop start light is on please check * Verified customer concern. Found code P00FD stored. Tested both batteries with GR8. Both passed .Cleared DTC's and test drove. As works as is hsould.
CUSTOMER STATES TIRE SENSORS SEEM TO BE READING INCORRECT POSITIONS * 16299 LEARN ALL TIRE PRESSURE MONITOR POSITIONS. SYSTEM WORKING PROPERLY AT THIS TIME. SERVICE COMPLETED
Sentry Mode still not saving clips, get notifications but nothing shows. Dashcam records okay. This is the 7th time in for this service. * Verified customer concern. Diagnosed and found corruption constantly occurring. Pinpointed issue to
be with car computer. Replaced Center Console A Cable USB. Replaced Instrument Panel Harness.
Replaced Car Computer. Verified Proper Operation.
Vehicle does not recognize key card * Correction: General Diagnosis
Correction: Additional Key - Program (Existing Key Present)
Parts Replaced or Added
Part
Gen II Key Fob ∢
M3/MY(1510146-00-A)
Quantity
1.00
VEHICLE WILL NOT UNLOCK FROM DOOR BUTTON * 10720 CUSTOMER CONCERN VERIFIED. REFER TO BULLETIN 18-NA-297. VEHICLE SET TO PASSIVE UNLOCK OFF. IF THE LOCK AND UNLOCK BUTTONS ON THE FOB ARE HELD FOR ABOUT 3 SECONDS, THE VEHICLE TOGGLES PASSIVE UNLOCKING ON OFF. ADVISOR TO GO OVER FOB OPERATION WITH CUSTOMER.
ADAPTIVE CRUISE DOES NOT WORK * DOES NOT ADAPTIVE CRUISE CONTROL
CHECKED THE RPO CODES NTF
SA317A INHIBITOR SWITCH REPLACEMENT * Installed 42700 3B700QQK :SWITCH-INHIBITOR
REAR TV DOES NOT GET AIR ANTENNA CHANNELS AFTER DOING  CHANNEL SCAN * SHORTED CABLE 01 INSPECTED, FOUND NO SIGNAL-SHORTED CABLE RUN NEW CABLE THROUGH CABINETS TO REAR TV* TESTED OK
GREY AND BLACK TANKS NOT READING ON PANEL - FRESH READS CORRECTLY * RESET SYSTEM - UNPLUG COACH AND
DISCONNECT BATTERIES FOR 5 MINUTES. SENSORS READING CORRECTLY. THIS NEEDS TO BE DONE PERIODICALLY IF THE LEAVE DISCONNECTS ON OR IS ALWAYS PLUGGED IN.
THE SIDE VIEW MIRROR DOESN'T ADJUST BACK * 4259IMEPS
FRONT HEATED SEATS DO NOT GET WARM * VERIFIED CUSTOMERS COMPLAINT. SCANNED VEHICLE FOR CODES. FOUND CODE - B1030-01 LEFT FRONT SEAT HEATER - GENERAL ELECTRIC FAIL. PERFORMED ELECTRIC TEST. ATTACHED JLR APPROVED BATTERY TENDER AND .CONTINUED WITH TEST. CHECKED POWER FROM C3BP00-39 TO C3HS02-1. HAD BATTERY VOLTAGE OF 14.0 VOLTS. CHECKED GROUND WIRE AT C3HS02-4 TO C33D3-5. HAD 0 VOLTAGE AND GOOD GROUND. PERFORMED OMEGAS TEST. TESTED WIRES C3HO2-2 TO C3HS02-4. FOUND OPEN CIRCUIT IN BOTH BOTTOM AND BACK HEATED SEAT ELEMENTS REMOVED SEAT AND REPLACED BOTH BOTTOM AND BACK HEATED SEAT ELEMENTS. INSTALLED SEAT AND TESTED HEATED SEAT. SEAT WORKS AS FACTORY INTENDED.
DRIVER-SIDE MIRROR IS HAVING ISSUES OPENING AND CLOSING. * TECH INSPECTED CONFIRMED FOUND STAR CASE TO PERFORM CALIBRATION BY OPENING AND CLOSING MIRROR 3 TIMES, BUT CONCERN REMAINED PRESENT. TECH REPLACED MIRROR ACTUATED MIRROR TO OPEN CONCERN REPAIRED.
MR Customer Reports: CK HILL ASSIST/SERVICE ADV TRAC/PRE COLLISION ASSIST MESSAGES-NO CRUISE * Installed HC3Z 14A664 E :COVER AND CONTACT PLATE A Installed HC3Z 3F791 JC :HOUSING ASY - STEERING CO Installed HC3Z 14B321 В :SENSOR ASY - AIRBAG REPLACED AIRBAG, STEERING COLUMN HOUSING ASSEMBLY, AND COVER AND CONTACT PLATE ASSEMBLY. TEST DROVE AND VEHICLE IS OK AT THIS TIME.
PLUG HANGING FROM GENERATOR WAS HANGING OPEN ROADS TUCKED IT UP SOMEWHERE NOW CANT FIND IT * tech inspected to find generator wiring is part of
aftermarket conversion and not warrantable by fca.
UPON INSPECTION ONLY CABLE/WIRE FOUND WAS GENERATOR PLUG IN CABLE VERIFIED IT WAS SECURE
GARAGE DOOR OPENER IS NOT OPERATING CORRECT VISOR HAS BEEN REPLACED SEVERAL TIMES, HAS TO BE ALMOST
NOSE OF TRUCK IN GARAGE DOOR TO GET SIGNAL TO PICK UP
CHECK AND ADVISE. * Not stated
C/S LIGHT ON THE THERMOSTAT NOT LIGHTING UP BUT IT IS NOT KEEPING IT FROM  FUNCTIONING CORRECTLY. COULD BE A WIRING
ISSUE * CAUSE: THE PLACE HE BOUGHT IT FROM. CAMPERS UNLIMITED IN AL SENT HIM A NEW ONE BC OF THE ISSUE AND IT IS STILL OCCURRING. CORRECTION: Pull thermostat out of wall the wires arc all wired correctly no wiring issues light on thermostat still not working replace thermostat I hour for repairs
submitted 460006
approved .50
ICE MAKER NOT MAKING ICE. * ICE MAKER INTERNAL FAILURE
REPLACED ICE MAKER
FRONT MIDDLE LED INDICATOR LIGHT IS INOP * COULD NOT DUPLICATE. TESTED LIGHT AND SWITCH AND BOTH WORK AS
DESIGNED NO PROBLEM FOUND
ODOMETER IS FLASHING / FLICKERING WHEN
DRIVING. * 10644 TEST DRIVE AND COULD NOT DUPLICATE CONCERN. RECOMMEND MORE INFO BE GATHERED FROM REQUESTED TO FILM VIDEO OF ISSUE OCCURRING FOR FURTHER DIAGNOSIS
GENERAL CONCERN
[CUSTOMER REQUEST INSTALL AMBIENT TEMP SENSOR.] * Installed 5149265AB :SENSOR: AMBIENT TEMPERATURE
REFRIG IS THROWING ERROR CODE * RELATED TO INVENTER LINE. OK.
0061260500 B6121I9 Service Action: Engine Compartment Wiring Harness
B61 21 19 OC-Open * SERVICE ACTON: INSPECT AND REWORK ENGINE COMPARTMENT WIRING HARNESS
PARK ASSIST SEEMS TO BE INOPERATIVE * REAR PARK ASSIST SENSOR CAME LOOSE. VERSION 1 (EMP# 997528,06JUL20 13:39): REINSTALLED REAR PARK ASSIST SENSOR SECURELY.
Rain blocks the rear camera not allowing anything to be visible. * CHECKED THE OASIS REPORT FOR TECHNICAL SERVICE BULLETINS, SPECIAL SERVICE MESSAGES, AND VEHICLE SERVICE HISTORY. PERFORMED A COMPLETE SYSTEM VISUAL INSPECTION. ACCESSED THE DIAGNOSTIC PORT, PERFORMED A DIAGNOSTIC SCAN. TO FIND THE REARVIEW CAMERA IS NOT FUNCTIONING PROPERLY. FURTHER EXAMINATION FOUND THE REARVIEW CAMERA IS OUT OF SPECIFICATIONS. ACCESSED AND REPAIRED THE REARVIEW CAMERA. CLEARED ALL DIAGNOSTIC FAULT CODES. THE SYSTEM IS NOW OPERATING AS DESIGNED. ROAD-TESTED THE VEHICLE 5 MILES TO VERIFY REPAIRS.
USB FRONT OF SHIFTER DOES NOT ALWAYS WORK * INSPECT USBAND AUX JACKS WITH EL-50334-200 ALL PORTS WORKING NORMAL. PROBLEM MY BE DEVICE ON CABEL NO REPAIRS
HYBRID STARTER GENERATOR FULLY NUT * GARY D . (022)
warnings about convertible top and restraint system malfunction and other indications come on while driving, screen in the middle of the dash goes blank * 12796 RELATED TO LINE ABOVE
CUSTOMER STATES THE ECO STOP/START DOESN'T WORK. * PERFORMED A ROAD TEST TO VERIFY CUSTOMER'S COMPLAINT. VERIFIED CUSTOMER'S COMPLAINT. CHARGED AND TESTED THE MAIN BATTERY WITH GR8-1180 JLR. BATTERY IS GOOD. TEST CODE: H ESL0D-5CNJA K0- 4 1G8P7 USING PATHFINDER, FOLLOWED GUIDED DIAGNOSTICS PROCEDURE. PERFORMED AUTO STOP/START HEALTH CHECK. CONFIGURED GATEWAY MODULE A TO LATEST SOFTWARE. PERFORMED A ROAD TEST O VERIFY THE REPAIR. AS OF THIS TIM E, AUTO STOP/START SYSTEM IS OPERATING AS DESIGNED.
BUTTONS ON THE STEERING WHEEL DO NOT WORK AT TIMES NPF COMPLAINTS COULD NOT BE VERIFIED. * NPF tested, working as designed.
MYTOUCH SYSTEM LOCKING UP. SCREEN WILL BLACK. * RP4N4JG7XY708
202255A 0.3 Hrs
Causal Part: 14G371
Condition Code: 04
DOOR SOMETIMES DOESNT UNLOCK WITH KEY * DEAD KEY BATTERY 01 SEE LINE ABOVE 2 3192 DEAD KEY BATTERY RAN GFF FOUND NO FAULTS, DEAD KEY BATTERY WAS RESPONSIBLE FOR THIS CONCERN, AFTER REPLACING BATTERY VERIFIED THAT DOOR DOES UNLOCK AND LOCK WITH KEY EVERY TIME
MAIN BOARDS FOR THE ONE-TOUCH SYSTEM ARE INOP AND NOT WORKING. * BOARDS FOR ONE-TOUCH ARE BEHIND THE WALL PANELS, FOUND BOTH ARE NOT WORKING OR RESPONDING. RECEIVING POWER TO BOTH UNITS.R&R ORDERS BOTH BOARD AND COMM WIRE.
PHONE CHARGER ON CENTER CONSOLE, WORKS INTERMITTENTLY. * CHARGER WORKED OK WHILE VEHICLE WAS IN THE SHOP, TRIED WITH DIFFERENT CHANGING CORDS NO FURTHER ISSUES FOUND.
THEY CAN NOT CHARGE TWO PHONES AT ONCE WITH 2 USB PLUGEDIN S140 INTERIOR TRIM 1062 ISP * 7490 PHONE CHARGING IS OPERATING PER DESIGN INTENT Âฎ THIS TIME.
THE FRONT COLLISION ALERT IS NOT COMING ON WHEN THERE ARE OBJECTS IN FRONT. OF YOU. OTHER TIMES IT WILL COME ON WHEN
THERE IS NOTHING IN FRONT OF YOU. * UTD UNABLE TO DUPLICATE CUSTOMERS CONCERN AT THIS TIME.
1779 INC 0.00
COULD NOT DUPLICATE TO DIAGNOSE MI MO 10166 ON TWO TEST DRIVES, COLLISION ALERT OPERATION SAME AS ON LIKE VEHICLES.
NO TRAILER MESSAGE GOMEING ON * TECH CHECKED OPPERATION AND COULD NOT DUPLICATE CUSTOMERS CONCERN. NO REPAIR PERFORMED
when turn vehicle on the gauge will not move: radio control inop: a/c inop-stop at gas station 4 1/2 miles from the house shut о * ff and restart everything started working CHECK FOR CODES, HAS NONE. TEST DROVE GOOD. RADIO WORKING FINE
AN ALERT POPPED UP ON THE CLUSTER WITH THE ORAGNE STEERING LIGHT AND SAID ERROR
SERVICE VEHICLE * 41193 selector lever park position lock fault Ran GFF, found sporadic fault for Selector lever park position lock switch
[missed 1st page] * MULTIPLE LIGHTS INOPERATIVE, LEFT FRONT DRIVER AND REAR DOOR PANE TRIM LIGHT. DOOR HANDLE light door pocket light footwell light and under seat LIGHT. KOOK UP BATTERY CHARGER, RAN VEHICLE TEST FOUND NONE, FOUND NO RELATED SIB, TRY FUNCTION TEST ON INTERIOR LIGHTS, OBSERVED DIAGNOSTIC
HEADINGS, REMOVE FRONT DERIVER AND REAR LEFT DOOR PANEL, TESTED CONNECTIONS AT LIGHTS INSPECTED WIRES CONNECTORS AND PINS, DISCONNECT LIGHT UNDER SEAT FOOTWELL LIGHT DRIVER REAR TEST WIRES AND INSPECTED PINS. FOUND NO VOLTAGE AT PIN AT BOTH LIGHTS TO DRIVER LEFT AND REAR
LEFT DOOR TRIM LIGHTS, CHECK WIRE TESTED FUSE FOUND BLOWN FUSE, REPLACE 5 AM FUSE, CHECK WIRES AGAIN, FOUND VOLTAGE AT POWER WIRE BUT LIGHTS WERE STILL INOPERATIVE, LIN WIRE READ 12 VOLTS SHOWING OPEN NO COMMUNICATION, TRACE ALL COMPONENTS ON THAT LINE AND CHECKED IF THEY WERE PROPERLY CONNECTED, FOUND DRIVER FOOT WELL LIGHT WITH LOOSE CONNECTION RECONNECTED DRIVER FOOTWELL LIGHT AND VERIFIED REPAIR, ALL
LIGHTS ON DOOR TRIM PANEL LIGHTS UP, SIGNAL WIRES AND VOLTAGE WIRES READING NORMAL. IN PROCESS OF INSTALLING DOOR PANELS TRIM CLIPS BROKE OF REPLACE CLIPS AND VERIFIED REPAIR.
Customer States VEHICLE WILL NOT RETAIN MEMORY ∘LOOSES SEAT MIRROR RADIO ETC SETTINGS (ElectricalNon PCM Flashes Concern) * FOUND MEMORY SEAT MODULE WOULD NOT STORE SEAT LOCATIONS
REPLACED MEMORY SEAT MODULE
H c/s vehicle pdc sensors are not working properly working intermittently * 9033 SEE LINE E 0.00
SHIFT TO PARK MESSAGE COMES ON AND VEHICLE IS ALREADY IN PARK-CHECK * FOUND TO THAT MASSAGE WILL COME ON EVERY TIME TURN TRUCK CHECKED ALL LOOK GOOD FOUND DOCUMENT 5543014 THAT WILL FIX THIS PROBLEM CHECKED AND FOUND BOLTS LOSE. Installed 84667604 : N-COLUMN (06518-CT) PART#84667601 RETURN BY NOEL RCV'D MRD 4/23 (TIME 1.8) REPLACE STEERING COLUMN AS PER DOCUMENT 5443014 AND TEST AND FOUND NO MORE MASSAGE LABOR CODE IS 7441760 DIAG .30 BASE 1.0 AND OLH .5 FOR TRIM THAT WAS NOT COMING OFF AND THE BOLTS THAT WERE STRIP
AHM FTS INSPECTION OF VEHICLE, MOST NETWORK CONNECTORS * REPLACED DASH HARNESS PER AHM FTS AS NEEDED.
RPL STOP LAMP SWITCH * CONFIRMED ISSUE. PERFORMED NO START
DIAGNOSTICS FOUND NO CODES PRESENT, BUT DIO FIND STOP LAMP SWITCH NOT
SWITCHING IN DATA MONITOR INSPECTED PIN FIT AT STOP LAMP SWITCH AND FOUND
TO BE NORMAL BATTERY VOLTAGE PRESENT AT PIN 1 ON CONNECTOR E60 BUT VOLTAGE
NOT PRESENT ON PIN 2 WHEN PEDAL
DEPRESSED FAULTY STOP LAMP SWITCH AS CAUSE REPLACED STOP LAMP SWITCH TO CORRECT. NO OTHER ISSUES FOUND AT THIS TIME.
SERVICE TRACTION CONTROL LIGHT ON, * LIGHT ACTIVATION DO TO CHECK ENGINE LIGHT ACTIVATION
DRIVER SIDE MIRROR CAMERA IS STILL INOPERATIVE SEE HISTORY * VERSION 1 (EMP# 997528,06JUL20 13:40): NO PROBLEM FOUND.
passenger rear door will not unlock * failure or RHR lock actuator motor, found good power and ground signal to actuator but it was unresponsive. pin-fits checked ok, replaced actuator, no issues.
THE REAR HATCH WILL NOT OPEN. * unable to verify test 9998 no stored codes operate to manuf spec 0600016.3
THE DAYTIME RUNNING LIGHTS AS В NOT WORKING. * CHECKED ALL LIGHTS TO MAKE SURE NO BULBS WERE OCT. AT THIS TIME NO BLOWN BULBS. AT THIS TIME THE DAY TIME RUNNING LIGHTS ARE WORKING AS DESIGNED
THEY HAVE HAD A PROBLEM SINCE THEY GOT THE VEHICLE WHERE THE PASSENGER REARVIEW MIRROR DOESN'T GO BACK INTO POSITION WHEN YOU ARE REVERSING AND SWITCH TO DRIVE. WE HAVE NEVER BEEN ABLE TO REPRODUCE AND IT IS CURRENTLY STUCK IN THE DOWN POSITION WOULD * THE RIGHT DOOR CONTROL UNIT HAS LOST THE PASSENGER'S MIRROR MEMORY CONNECTED VEHICLE TO 12V SOURCE AND PERFORMED A SHORT TEST, NO CODE RELATING TO THE MIRROR ISSUE FOUND. CHECKED FOR AVAILABLE SOFTWARE
UPDATES FOR THE RIGHT DOOR CONTROL MODULE, NO NEWER SOFTWARE AVAILABLE.
PERFORMED SCN CODING OF THE RIGHT DOOR CONTROL MODULE AND RESET THE
MIRROR MEMORY POSITIONS FOR DRIVE AND REVERSE GEARS. MIRROR NOW OPERATES AS DESIGNED IN DRIVE AND REVERSE HOWEVER THE MIRROR GLASS IS MAKING CONTACT WITH THE AFTERMARKET CHROME MIRROR COVERS THAT HAVE BEEN INSTALLED BY THE CUSTOMER, RECOMMEND REMOVING THE MIRROR COVERS IF THE CONCERN RETURNS.
VEHICLE KEYLESS ENTRY ENTRY WILL
INTERMITTENTLY NOT VKORK PROPERLY. THE CUSTOMER HAS REPLACED  KEY
FOB  BATTERY * Found the passive entry working as designed.
Check the passive entry with the keys in hand. All doors unlocked and locked. Checked with keys in my pocket, all doors were unlocked.   Keys must rot be blocked by cell phone while in purse or back pocket. When using the passive entry the unlock is not a fast motion, allow the doors to unlock then pull the handles.
Electrical Concern INTERMITTENTLY THE TRUCK DOES NOT ALWAYS RECOGNIZE THE FOB. * COULD NOT DUPLICATE CONCERN. NO RFH CODES OR UPDATES.
C/S ALL MALFUNCTION LIGHTS ON DASHBOARD. * brake fluid low, due to under torqued brake lines leading Into abs modulator. brake lines leading Into abs modulator torqued to spec, test drive confirmed fix (no leaks) return vehicle to customer system operation normal at this time.
THE DRIVERS MIRROR DROPS FOR PARKING AS DESIGNED, BUT DOES NOT ALWAYS RETURN TO DRIVING POSITION, * CONFIRMED CONCERN, UPDATED BCM AND DDM VERIFIED PROPER MIRROR OPERATION FOLLOWING UPDATES
DVD PLAYER INTERMITENT CUTS OUT * MIК FOUND CUSTOMERS MISSING REMOTE IN A
BEDROOM DRAWER.
Module controller * Not stated
MR LIGHTS: LIGHTS. * CK RH HDLITE INOP . FOUND RH HDLITE BULB SHORTED OUT. Installed Hill : H11 LIGHT BULB
REPLACED RH HDLITE BULB
rear backup camera is still going out at times * 0
ACC POWER OUTLET DOES NOT WORK. * COULD NOT VERIFY THE CUSTOMERS CONCERN. ALL POWER OUTLETS IN THE VEHICLE WORK.
I c/s vehicle lane departure at time will activate steering even when turn signal is turned on * 9033 SEE LINE E 0.00
D/S FRONT WINDOW DOESN'T OPEN * TEST DIAG FOUND CONTROL CIRCUIT FROM MASTER SWITCH SHORTED REPAIR CONTROL CIRCUIT WIRING FROM
LIGHT IN BUMPER THAT FLASH ON GROUND IS
SHATTERED, * THE SPECIAL ORDER PART IS ORDERED. THE CUSTOMER WILL RETURN FOR
REPAIR WHEN PART ARRIVES.
Key not picking up to open car * Programmed two new key cards. Key fob had water ingress changed battery and cleaned terminals.
Tested all work as intended
Correction: Additional Key - Program (Existing Key Present)
Parts Replaced or Added
Part Quantity
KEYCARD. NFC. 2.00
M3(1104284-00-H)
CUSTOMER HAS SETTING SET UP TO WHERE THE MIRRORS AUTOMATICALLY TURN INWARDS WHEN VEHICLE IS SHUT OFF AND IT IS NOT WORKING * VERSION 1 (EMP# 997528,06JUL20 13:41): SEE ADVISOR FOR DOCUMENT ON HOW TO RESET.
THAT CAR LOOSES POWER FOR A FEW SECONDS AND THEN COMES BACK 10 DRIVEABILITY * SCAN FOR CODES NO CURRENT OR HISTORY CODE FOR ENGINE FUNCTION. DROVE FOR A WEEK AND WAS NOT ABLE TO GET CAR TO REPEAT CUSTOMER CONCERN.
CUSTOMER STATES AT TIMES WHEN UNLOCKING DOOR WITH KEYLESS ENTRY IT WILL NOT UNLOCK....CHECK/ADVISE * 5697 TESTED SYSTEM AND FOUND ALL OPERATING NORMALLY. CHECKED FOR
RELEVANT FAULT CODES AND NO FAULTS PRESENT IN VEHICLE.
COLLISION / MIDIGATION GOES OFF RANDOMLY WHEN GOING DOWN AMITY RD OR ANY 2 LANE ROAD.. SEEMS WORSE IF SUN IS POINTED DIRECTLY AT THE VEH.. LIKE IN THE AM..VEHICLE HAS BEEN HAVING THIS ISSUE CONSITENLTY SINCE DAY ONE. PLEASE * 900 BODY & TRIM REPAIR
14812 PERFORMED EXTENSIVE TEST DRIVE ON TWO-LANE ROADS AND WAS UNABLE TO DUPLICATE CUSTOMER CONCERNS. NO ABNORMAL HONDA SENSING SYSTEM FUNCTIONS. TECH# 650029
REPEAT CONCERN - Customer states: Sentry mode still is not working. Works at home when it says exclude home but does not work at work or when I∙m out where I need it to work. - also * The vehicle has a firmware bug causing the reported behavior. The vehicle has a visibility flag for engineering to review. A session has been created and reviewed by the field technical operations team. This is a firmware bug that is under investigation and in the resolution stage
THE REMOTE START FEATURE NOT WORKING CORRECTLY. * inspect remote start system working as designed.
THE DRIVER SIDE MIRROR IS HAVING ISSUES
OPENING AND CLOSING. CONSTANTLY CLICKING. * TECH INSPECTED PERFORMED STAR CASE S1623000028 REVD TO ADDRESS LOOSENESS ON THE MIRRORS WHEN FOLDING. CONCERN
= REPAIRED AT THIS TIME IF PROBLEM PERSISTS CHRYSLER SUGGESTS TO REPLACE MIRRORS
check operation of radio and back up camera * Upon inspection, technician found radio is an aftermarket Pioneer radio and the factory back up camera has been wired into the aftermarket radio, aftermarket radio is part of aftermarket conversion and not warrantable by fca. no problems found, no repairs made
Truck won't recognized the key fob . Instrumental panel shows (Key Fob has Left the vehicle). Dealer knows about this problem * 50549 Faulty key fob 50 Found no related DTCs, bulletins, or software updates. Tested both key fobs with TPM-RKE analyzer, found one to have an intermittently weak signal. Replaced and programmed weak key fob.
CUSTOMER STATES WHILE USING CRUISE CONTROL, THE TRUCK WONT SLOW DOWN IF ANOTHER CAR IS IN FRONT OF IT. PLEASE CHECK AND ADVISE * CUSTOMER WILL BRIG BACK VEHICLE VEHICLE DOES NOT HAVE ADAPTIVE CRUISE CONTROL
AUX BATTERY MALFUNCTION MESSAGE * COMES ON NPF SYSTEM DIAGNOSIS AND TESTING WAS UNABLE TO
DUPLICATE CUSTOMERS CONCERN. CONSEQUENTLY NO
REPAIR WAS POSSIBLE AT THIS TIME.
7276 CM
PARTS: 0.00 LABOR: 0.00 OTHER: 0.00 TOTAL LINE G
NO MESSAGE ON DURING DRIVES, NO CODES FOR AUX BATTERY OR PARK PAWL LINE OPCODE TECH TYPE HOURS
CAPACITOR, NO WORK DONE
HEATED SEATS DONT ALWAYS WORK. CASE STARTED WITH TECHLINE BUT WAS NEVER COMPLETED. * COULD NOT DUPLICATE CUSTOMERS CONCERN AT THIS TIME. UPDATED ALL MODULES AS PART OF CSP06, COULD BE RELATED TO SOFTWARE UPDATE.
THE VEH SAYS VEH NOT IN PARK WHEN SHIFTING TO DRIVER RF DOOR HANDLE CODES PLEASE ADVISE * INTERNAL DEFECT AS DOOR HANDLE WOULD NOT RECOGNIZE KEY REPLACED HANDLE.
rear backup camera is still going out at times * 0
DP 4:28 PM CUSTOMER CALLED BACK IN STATES BACK UP CAMERA RESULATION NOT CLEAR LIKE HIS OTHER MERCEDES GRAINY LOOKING * Story: 1438 PERFORM SHORT TEST NOT CODES CHECK OPERATION 360
CAMERA CHECK SOFTWARE UPDATE PERFORM SOFTWARE UPDATE ROAD
TEST BEFORE 1434 AFTER 1438 RECALIBRATION 360 CAMERA FOR SDS
RECHECK SEE SCRIN SAM PROBLEM ORDER 360 CAMERA CONTROL UNIT
REMOVE DRIVER SEAT REMOVE SIDE PILLAR PANEL REMOVE CARPET
REMOVE FLOOR VENT REMOVE FLOOR COVER REMOVE AND REPLACE 360
CAMERA CONTROL UNIT PERFORM INSTALL ALL PARTS BACK BEFORE
REMOVE PERFORM CONTROL UNIT PROGRAM ROAD TEST BEFORE 1438
AFTER 1443 PERFORM CALIBRATION 360 CAMERA DONE
M** c/s vehicle has dash warning light coming on * 9033 SEE LINE E 0.00
Lights remain on up to 20 mins plus after exiting vehicle * 0
Replace Refrigerant Pressure/Temperature Sensors * Removed and replaced two high side pressure sensors and one low side pressure sensor. Verified
proper operation after repairs.
Correction: Replace Refrigerant P/T Sensors
RRT 1 [20-003: 18-19MY WK/WD SRT LOSS OF FRONT WHEEL DRIVE **] * 14661 1819079U <ZZ> 0.2 TK 1213 REPROGRAMMED DTCM SOFTWARE
68250125AF TO 68250125AG PER SERVICE BULLETIN 08-005-20 REV A
sentry mode doesn't turn on. Last occurred 10/28 at 7:40 am * Informed customer that sentry mode USB storage device is at 100% capacity. Customer will reformat USB device and report back if concern persists.
Correction: Remote Diagnosis
Correction: Remote ∓ Education
THE CAR DOES NOT ALWAYS RECOGNIZE THE KEY FOB WHEN APPROACHING. SHE HAS TO WAVE KEY IN THE AIR TO GET IT TO RECOGNIZE IT. * KEY FOB BATTERY LOW. KEY FOB BATTERY LOW DI. FOUND FAULT 804415 RADIO REMOTE CONTROL: BATTERY UNDER VOLTAGE. D5. R2 KEY FOB BATTERY, DIAG CODE: D6100 00000000 03 002.
LEFT MAP LIGHT IS DIM AND RT ONE IS BRIGHT. HAD SAME ISSUE PREVIOUSLY. * 50549 Operating as designed 30 Tested both map lights, found that when looking directly at them from underneath, they are both the same brightness. 2295, REPLACE OVERHEAD CONSOLE ASSEMBLY
STABILITRAC LIGHT ON * See above
CUSTOMER STATES DRIVER SIDE LUMBAR IS INOP. PLS CHECK AND REPROT BACK * Story: 1832 VERIFIED CONCERN, CONNECTED BATTERY CHARGER, SDS AND RAN QUICK TEST FOUND STORED FAULT CODE #B1 E8800 THE AIR
CUSHION IN THE SEAT CANNOT BE INFLATED. PERFORMED GUIDED ACTUATION TEST - FAILED, STATES TO REPLACE N32/29. SOP PARTS, COMING FROM GERMANY. RELATED TO LINE , REPLACED AS ONE UNIT.
THE DRIVER POWER WINDOW FEELS ROUGH LIKE ITS STRUGGLING AND AT TIMES GOES HALFWAY UP THEN BACK DOWN ON ITS OWN * PERFORMED SCAN TEST FOR CODES AND FUNCTION TESTED DRIVERS POWER WINDOW MANY TIMES--NO CODES STORED AND DR PWR WINDOW FUNCTION. WORKED PROPERLY.
WORKING AS DESIGNED
FORWARD COLLISION MESSAGE ON DASH, * See above
CRUISE CONTROL WON'T WORK SOMETIMES AND ERROR ACC * COMES UP IN-DASH  S 10 CODED CRUISE CONTROL FROM THE PREVIOUS VISIT 2650 CVW. 55416 VERIFIED, CODE ONLINE CONTROL MODULE FOR LANE ASSIST, PERFORMED TEST DRIVE. VEHICLE WORKING AS DESIGNED.
replace the drivers side wiper is not spraying properly 5/22 at 1:35pm Chris Nesto verified
with customer. * Verified customer concern. Replaced Wiper Blade. Verified Proper Operation.
Correction: Wiper Blade - LH (Remove & Replace)
REAR BACK UP  CAMERA SOLID BLUE DISPLAY WHEN BACKING * 7390 VERIFIED CONCERN, CHECKED FOR TSBS AND SSMS FOUND SSM49409, REPROGRAMMED IMPB TO LATEST CALIBRATION VERSION, CONCERN CORRECTED
V265 - HAND THROTTLE STUCK AT W.O.T..-Machine got stuck at WOT * Found cruise control module way faulty.-Replaced both the hand throttle &cruise control module.-machine was working as it should.
WATER HEATER NOT WORKING ON ELECTRICITY * T/S, POWER ON BREAKER -OK, R/I ACCESS PANEL TO INSPECT BACK OF WATER HEATER-FOUND WIRING LOSE, TIGHTENED WIRING, REINSTALLED ALL, TESTED OK
HE CRUISE CONTROL SETS AT 15 MPH, ALSO STATES THE CRASH DETECTION IS ACTIVATED INTERMITTENTLY BY ONCOMING TRAFFIC AND
WHEN BRAKING WHILE COMING UP ON THE REAR OF A VEHICLE * SYSTEM IS OPERATING AS DESIGNED AT THIS TIME
DIAGNOSE THE ADAPTIVE CRUISE CONTROL IS NOT OPERATING PROPERLY * VEHICLE DOES NOT HAVE ADAPTIVE CRUSE CONTROL
Cooling unit * 6 hrs labor fir cooling unit replacement
THE USB DRIVE IN THE CENTER CONSOLE WILL NOT LIST ALL * 9501 COULD NOT DUPLICATE CONCERN MI MO 9501 POSSIBLE RADIO, REPLACED LINE A
DIAGR FRONT POWER OUTLET INOP. * Not stated.
THE WIPER STALK IS BROKEN * 48101950 STEERING WHEEL REMOVE+REINSTALL
69581900 DRIVER AIRBAG UNIT REMOVE+REINSTALL
92051950 WIPE/WASH SYSTEM SWITCH REMOVE+REINSTALL
94491950 STEERING COLUMN ELECTRONICS ECM
VERSION 1 (EMP# 5265,03AUG20 12:56j: 22071 Confirmed customer complaint wiper switch is always on, performed gff, found no faults performed technical diagnosis, found wiper switch to have failed mechanically, removed drivers air bag, removed steering wheel removed and replaced steering column electronics, reinstalled steering wheel and drivers side airbag, cleared all faults., performed road tests vehicle drives normally, wipers work as intended at this time.
CHECK REVERSE LAMP & SERVICE SAFETY
THE RESTRAINT SYSTEM LIGHT IS ON. * THE CUSTOMER WILL RETURN FOR A DIAGNOSTIC DUE TO TIME CONSTRAINTS.
DIC WILL DIM OUT BY ITSELF AND THE SPEEDOMETER AND OTHER GAUGES WILL NOT WORK/REGISTER. * unable to verify test 9998no scanned codes tested hot and cold operates to manuf spec 0600016 .2
Customer States: Sentry mode not working can∙t get any footage for sentry mode and it is not alerting * Reviewed vehicle log data. No active faults or alerts present. Advise customer to bring USB flash drive and test Sentry mode with technician.
Correction: General Diagnosis - No Trouble Found
the courtesy lights do not operate correctly. Drivers side intermittently does not turn on unless the passenger side light is turned on first Intermittently the drivers side lamp will flicker Please advise (Electrical Concern) * INTERNAL FAULT IN THE OVERHEAD LIGHT CONSOLE WIRING CAUSED.THE DRIVERS SIDE TO TURN ON DIM UNTIL THE PASS SIDE WAS
TURNED ON. I DISCONECTED THE WIRING ON THE BODY HARNESS AND IT HAS A CONSTANT 12V AND A CONSTANT GROUND. THE FAULT IS
INTERNAL TO THE LIGHT∔ REPLACED THE CENTER CONSOLE LIGHT AND PERFORMED TEST, LIGHT WORKED AS FACTORY AND NO MORE ISSUE FOUND WITH OVERHEAD CONSOLE
THE FOLLOWING DISTANCE FOR THE CRUISE CONTROL DOES NOT WORK. * UTD UNABLE TO DUPLICATE CUSTOMERS CONCERN AT THIS TIME. COULD NOT DUPLICATE MI MO 9501 CAR EQUIPPED WITH CRASH ALERT,
DOES NOT HAVE CRASH AVOIDANCE
generator is bringing up codes ''overload'' ''short circuit'' * [WAS NOT ADDRESSED, NO RECORDS IN THE RO EVEN THOUGH WAS CLAIMED BY THE CLIENT IN THE SERVICE REQUEST (IN THE FILE)]
CUSTOMER STATES BACK UP CAMERA FREEZES AT TIMES. PLS CHECK AND REPORT 8/24/17 3:30 PM DP * Story: FUNCTION TEST, DID NOT VERIFY CONCERN. CONNECTED BATTERY CHARGER, SDS AND RAN QUICK TEST NO RELEVANT FAULT CODES. CHECKED TIPS DOCUMENTS - NONE RELATED TO CONCERN. CHECKED FOR AVAILABLE SOFTWARE - NO NEW SOFTWARE AVAILABLE. PERFORMED SON CODING AND TEACH IN OF COMMAND MODULE.
HEADLIGHTS ARE ON AT ALL TIMES * ADVISED CUSTOMER THE DAYTIME RUNNING LIGHTS WILL BE ON ANYTIME THE VEH IS IN GEAR.
WRENCH LIGHT CAM ON WHILE DRIVING, * CHECK VEHICLE, VERIFIED CONCERN, PERFORMED TRANSMISSION DIAGNOSIS, CODES P0741, P1744 DIAGNOSIS BY SYMPTOM PERFORMED PID DATA ROAD TESTED NO SYMPTOM DETECTED TCC OPERATING NORMALLY CONTACTED HOTLINE INSTRUCTED TO INSPECT MAIN CONTROL AND INSPECT NO VISABLE CONCERN, INSTALLED KNOWN GOOD MAIN CONTROL DOWNLOAD ID PERFORMED DRIVE CYCLE AND ROAD
TESTED OKAY NOW. HOTLINE ID 117811378
CUSTOMER STATES TRACTION CONTROL LIGHT ON DASH- OFF NOW,
CHECK AND ADVISE * ACTIVATION NORMAL WITH CHECK ENGINE LIGHT ACTIVATION
THE TRAILER CONNECTION AT THE TRUCK IS LOOSE AND LOSING CONNECTION. LFFT RFAR BLINKFR MESSAGE COMES ON. WORKS WITH OTHER VEHICLES. * NO CODES WERE FOUND. Tested SYSTEM WITH GM TRAILER LIGHTING SYSTEM TEST TOOL. ALL TESTS ARE OKAY AT THIS TIME. NO LOOSE
CONNECTIONS FOUND AT THIS TIME. UNABLE TO FULLY DIAGNOSE SYSTEM WITHOUT TRAILER PRESENT. NO TROUBLE WAS FOUND AT THIS TIME.
vehicle sometimes doesn∙t lock when I walk away with key fob. * Spoke with customer and confirmed issue has only happened on one occasion. No time stamps are available at this time for specific event diagnosis to be performed. If concern persists, customer will record time stamp and report back through new service visit for more in depth diagnosis. Tech tested operation during service visit. Operates per design Correction: Repair Plan Confirmation
REVERSE SENSORS ALWAYS GOING OFF, INSPECT AND ADVISE WP CUSTOMER STATES. * inspect sonar system nd code: stored/ set sonar to less sensitive.
THE DOORS ARE LOCKING WHEN SHE LEAVES KEY IN CAR AND WALKS AWAY FROM IT. CUSTOMER STATES SHE NEEDS ANOTHER KEY TO BE ABLE TO GET BACK IN CAR. * I DRIVE SETTING SET TO AUTO LOCK VEHICLE AFTER SEVERAL MINUTES OF DOORS NOT OPENING CSEL CUSTOMER STATES THE DOORS ARE LOCKING WHEN SHE LEAVES KEY IN CAR AND WALKS AWAY FROM IT. CUSTOMER STATES SHE NEEDS ANOTHER KEY TO BE ABLE TO GET BACK IN CAR. DRIVE SETTING SET TO AUTO LOCK VEHICLE AFTER SEVERAL MINUTES OF DOORS NOT OPENING N/C VERIFIED CUSTOMER CONCERN. FOUND I DRIVE SETTING SET TO AUTO LOCK VEHICLE AFTER SEVERAL MINUTES OF DOORS NOT OPENING. UNSELECTED OPTION. AFTER COMPLETION FOUND NO FURTHER ISSUES RELATED
The converter is inop; has no power to the unit. has no power to the unit * r&r converter
В CUSTOMER STATES THAT THEY ARE GETTING A MESSAGE ON THEIR DASH FOR KEY FOB UNAVAILABLE * 26 MAINTENANCE
1161 W
3644 NO CODES, FOUND STAR CASE FOR CONCERN THAT INDICATES POSSIBLE
INTERFERENCE FROM OUTSIDE SOURCE.
THE DRIVER SEAT ALERT DOES NOT COME ON WHEN A CAR OR OBJECT IS NEXT TO.THE CAR. * UTD UNABLE TO DUPLICATE CUSTOMERS CONCERN AT THIS TIME.
9501 COULD NOT DUPLICATE MI MO 9501 PER SERVICE INFORMATION; When the system detects a vehicle in the side blind zone while driving
forward, an amber warning symbol will illuminate on the appropriate outside mirror. This indicates that it may be unsafe to change lanes. If the driver activates the turn signal, the amber warning symbol starts flashing as an extra warning not to change lanes.
A. CUSTOMER STATES THE SPEEDOMETER DID NOT READ. PLEASE CHECK AND ADVISE. * Story: 23124 INSPECT C/S SPEEDOMETER DID NOT READ PROBLEM ESP
SYSTEM SEE LINE F
THE DOOR LOCKS ARE INOP, POWER WINDOWS A&E INOP..... ETC THE VEHICLE APPEARS TO BE ELECTRICALLY DEAD THE * 99 MISC REPAIR  RELATED TO LINE ABOVE
CUSTOMER STATES SRV ESC MESSAGE ON , CHECK AND ADVISE * Not stated.
MASTER WINDOW SWITCH IS STICKING. * MASTER SWITCH STICKING VERIFIED CUSTOMERS CONCERNS. CREATED TSS CASE. PER KARMA REPLACE MASTER WINDOW SWITCHES AS A ONE TIME GOODWILL. FOUND FLUID IN MASTER SWITCH MAKING IT STICKY AND PREVENTING MOVEMENT. AFTER REPLACEMENT VERIFIED REPAIR.
LEFT FRONT BLINKER INOP. * 0
won't shift out of the park when first cranked on cold start, can turn off and back on then it will let him shift out of park * Cause: INTERNAL STEERING COLUMN LOCK MODULE FAILURE. Correction: 7122 INTERNAL STEERING COLUMN LOCK MODULE FAILURE 7441420 130 VERIFIED CUSTOMER CONCERN, FOUND VEHICLE DOES NOT SHIFT OUT OF PARK INTERMITTENTLY ON COLD START AND STEERING WHEEL LOCK STAYS ACTIVE. CHECKED FOR CODES, FOUND CODE B144C 06 INVERTED RUN/CRANK POWER RELAY
CIRCUIT LOW VOLTAGE/OPEN. PERFORMED DIAGNOSTICS PER SI FOR DTC, FOUND STEERING COLUMN LOCK MODULE FAULTY. REMOVED AND REPLACED STEERING COLUMN LOCK MODULE AND PROGRAMMED. VERIFIED
PROPER OPERATION OF STEERING COLUMN LOCK AND SHIFTER. REPAIR COMPLETE AT THIS TIME. STEERING COLUMN LOCK MODULE PROGRAMMING CODE: C2YN32680512
THE DISPLAY DOES NOT SHOW WHEN PULLING UP BEHIND A CAR OR OBJECT. * NPF NO PROBLEM FOUND. 9501 NO TROUBLE FOUND MI MO 9501 NOT EQUIPPED WITH FRONT PARKING ASSIST
B. CUSTOMER STATES LANE KEEP ASSIST INOP IS ON THE DASHBOARD. PLEASE CHECK AND ADVISE. * Story: 23124 PROBLEM ESP CONTROL SEE LINE F
the vehicle will not charge phone tried on multiple phones all USB outlets appear to be working at this time. * No failure was recorded. Tested with multiple phones and cords directly all worked at this time not equipped with w/wireless charging labor op 0600016 .2
RIGHT FRONT DOOR LOCK INOP. * 0
CUSTOMER STATES HEATED SEATS WORK ONLY
INTERMITTENTLY, SHE HAS HIT THE BUTTON AND
SOMETIMES LIGHTS WILL COME ON BUT SEATS WILL NOT HEAT UP. OTHER TIMES LIGHTS WILL NOT COME ON AT * Corrected by S019CRX: (64) (9R)
Work performed by (212)
Work performed by (212)
Installed BCKA675J0D :POWER UNIT,FRT SEAT BCKA-67-5J0D Qty: 1
attempted to confirm concern and was unable to do
so.checked for codes with m-dars and found code
b1030;13. Tested seat warmers and both seats and
both tested good. contacted tech assist and
region specialist due to repeated repair attempts. HL1 2973589548. Code b1030 was not present on any prior diagnosis. determined that likely was caused by fault seat heater control module. replaced seat heater control module and verified proper operation
C. CUSTOMER STATES VEHICLE∙S DISPLAY SAYS BLIND SPOT MONITOR INOP. PLEASE CHECK AND ADVISE. * Story: 23124 INSPECT PROBLEM ESP SYSTEM SEE LINE F
Concern: Customer states dash cam disappears intermittently even after a reboot, tried 3 different USB drives with the same results. * Correction: USB Hub - Center Console - Front (Remove & Replace)
Parts Replaced or Added
Part
MY USB HUB FRONT(1522264-00-B) 1.0
WHEN DRIVING ON HIGHWAY WRENCH LIGHT CAME ON, * HAD CODES SCANNED P0741, U2002-96, ADVISE ON REPAIR, SEE ATTACHED DOCUMENTATION CHECKED FOR CHECK ENGINE LIGHT ON CODES P0741, P01744, PERFORMED TRANSMISSION DIAGNOSIS FLUID OKAY, CLEARED CODES, PERFORMED PID MONITOR COULD NOT DUPLICATE CONCERN, CONTACTED HOTLINE DUE TO PREVIOUS REPAIRS HOTLINE INSTRUCTED TO REPLACE TORQUE CONVERTER AND MAIN CONTROL REMOVED TRANS REPLACED CONVERTER WHILE TRANS OUT FLUSHED COOLER REPLACD BYPASS VALVE REINSTALLED TR ANS REFILLED TRANS AND PTU DOWNLOADED ID, ROAD TESTED, RECHECKED AND VERIFIED REPAIRS, OKAY NOW.
THE ONE-TOUCH LOCKING ONLY WORKS
INTERMITTENTLY. * CHECK FOR STORED CODES . NO RELEVANT COOKIES STORED IN RFA. CHECK OPERATION OF TOUCH LOCKING FROM ALL DOOR HANDLES AND PASSIVE UNLOCK FROM SAME. UNABLE TO REPLICATE THE CONCERN AT THIS TIME.
CALIBRATE ACTIVE CRUISE CONTROL SYSTEM ACC IS INOP CHECK AND REPORT CLIENT IS AWARE IF SYSTEM IS INOP TO OUTSIDE INFLUENCE THEY ARE RESPONSIBLE FOR DIAG. * PERFORMED CALIBRATION OF FRONT CAMERA SENSOR, ROAD-TESTED AND FOUND OP. NORMAL AT THIS TIME WITH NO RETURNING DTC'S.
REAR HATCH NOT WORKING ALL THE TIME. * system tested no scanned codes operates to manuf spec0600016
LEFT FRONT BLINKER INOP. * BURNT OUT BULB REPLACED BURNT OUT LEFT FRONT TURN SIGNAL BULB.
F 3RD RWO SEAT WONT STOW INPO
CAUSE: inspect for not latched * 9391 inspect for not latched 0.20 diag and erase code and perform normal to stow performance; ck ok
CUSTOMER STATES THAT THE HEATED SEATS ARE MALFUNCTIONING. VEHICLE SEATS WILL WORK BUT GETS REALLY HOT WHEN WORKING, BUTTON WHEN PRESSED CYCLES THROUGH LIGHTS ON BUTTONS, BUT THE HEAT * SEE LINE BELOW
Roof AC vent inside coach is not seevre * [WAS NOT ADDRESSED, NO RECORDS IN THE RO EVEN THOUGH WAS CLAIMED BY THE CLIENT IN THE SERVICE REQUEST (IN THE FILE)]
FRONT CENTER MARKER LIGHT INOP * no issues found. light is on. climbed ladder and unscrewed light to check connection and light stayed on. job complete
c/s VEHICLE WILL RECOGNIZE THINGS ON THE ROAD AS LANE AND WILL MOVE VEHICLE INTO OTHER NEIGHBORING TRAFFIC * 21265 VEHICLE PERFORMING AS DESIGNED TESTED AND VEHICLE AND VEHICLE AS designed as per driving assisted system all systems are operation DESIGNED also CC messages indicate customer is not STAYING IN THE LANE WHEN DRIVER ASSISTED SYSTEMS ARE ACTIVE IF THE
CUSTOMER DOES NOT WANT SYSTEM TO  INTERVENE THE CUSTOMER HAS THE OPTION TO TURN THE SYSTEM OFF. PLEASE SEE OWNERS MANUAL.
THE USB PORTS IN THE FRONT CONSOLE KEEP CONNECTING AND DISCONNECTING HIS PHONE * DURING THE ROAD TEST , CONNECTED I PHONE 12 TO THE SYSTEM ANO HAD NO PROBLEMS WITH THE CONNECTION.
LANE ASSIST IS INOP CHECK AND REPORT * 0
right falcon door still have its moments when it doesn∙t wanna open. * No timestamps provided by customer of occurrences. Tech performed ultrasonnic tests and removed door panel to inspect all components. No issues found and all tests pass. NOTE - BCCEN was replaced which controls such body controls. Should issue arise in the future a timestamp is required to analyze vehicles data. Correction: General Diagnosis
TRIM ELECTRICAL OUTLET ON CENTER CONSOLE NOT WORKING ALL THE TIME. * tested 115 outlet operates to manuf spec no stored codes operated 110 drop lamp and charger 0600016 .2
BODY/CHASSIS/ELECTRICAL-DIAGNOSTIC PINPOINT TEST. * ELECTRICAL DIAG B123A RETRIEVED. PERFORMED PPTB B1-N-84-Y B6-Y REPLACED BURNT OUT BULB
WHEN THE CAR IS SHUT OFF AND TURNED ON AGAIN, THE SEAT(S) WILL NOT WORK. WHEN THE BUTTON IS PRESSED, THE LIGHT WILL TURN ON AND TURN OFF, THEN NOT TURN ON AGAIN. SYMPTOMS OCCUR RANDOMLY * SEE LINE BELOW
F. CUSTOMER STATES VEHICLE∙S DISPLAY SAYS EBD UNAVAILABLE. PLEASE CHECK AND ADVISE. * Story: 23133 PERFORM SHORT TEST CODES C00372F.C0FA000, PROBLEM ESP CONTROL UNIT INTERNAL FAULTY PARTS ODDER REPLACE ESP CONTROL UNIT PERFORM PROGRAM SON CODING ROAD CLEAR ALL CODES ROAD TEST BEFORE 23118 AFTER 23124 RECHECK OK RECHECK MORNING SHOP FORMAN ROAD TEST BEFORE 23124 AFTER 23133 RECHECK SHORT TEST OK CONFIRM REPAIR
RIGHT FRONT DOOR LOCK INOP. * BODY / CHASSIS / ELECTRICAL (BCE) - TEST
BODY/CHASSIS/ELECTRICAl - DIAGNOSTIC PINPOINT TEST TRIM PANEL - FRONT DOOR REMOVE AND INSTALL. REPLACED RF DOOR LATCH. CUST STATES THE RF POWER DOOR LOCK INOP, NO CODES. PPT J SYMPTOM. И-Y 32-Y J3-Y REPI.ACEBO RF DOOR LATCH TO CORRECT RETEST POWER DOOR LOCKS OK
WHEN THE HEATED SEATS ARE ON, THEY WILL HEAT UP UP UNTIL IT REACHES ITS HOT HEAT MODE TEMP, THEN SHUTS OFF. THE BUTTONS FOR THE SEATS STILL SAYS THAT IT IS ON, CAN BE CYCLED THROUGH, BUT THE * SEE LINE BELOW
CUSTOMER STATES THERE IS A PRESAFE MESSAGE UP ON THE DASHBOARD. PLEASE CHECK AND ADVISE. * Story: 23124 PROBLEM ESP CONTROL SEE LINE F
Concern: Customer states: Sentry mode is not recording * Correction: General Diagnosis
STAYS COLD. WHEN PARKED OVERNIGHT THE HEATED SEATS WILL ALMOST RESET AND WILL WORK THE NEXT DAY * Test drove vehicle and verified both side Heated
seats fail after 20 minutes of driving and ignition is cycled from on to off then on again. Buttons flash, then do not turn on and heat both side seats. Scanned system for codes and faults, found none stored. Inspected circuits for Heated seat control module found ok with no signs of opens/shorts or loose connections. After both side seats cool (roughly 10-15 minutes) system begins to operate normally. Verified improved Seat Heater Control Module part # BCKA-675J0-C is currently installed. Previous part# replaced was BCKA-675JO-B level. Mazda is aware of condition and is working on a countermeasure scheduled to be released and of 2021
COMPLAINT: WATER PUMP INOP * CAUSE: water pump lnop per customer. this is related to job line 2. I will have to R&R the transfer switch. The pump should function unless it's frozen because the unit is not winterized customer states pump does not work properly
CORRECTION: Diagnosis is complete no issue found. put pump on winterize mode and had good presur throughout the camper. no issue found
CUSTOMER STATES YESTERDAY WHEN PUTTING THE VEHICLE INTO REVERSE THE BACKUP CAMERA DID NOT COME UP. PLEASE CHECK AND ADVISE. * Story: 23124 TRY OPERATION ALL SYSTEM NORMAL OPERATION THIS TIME PASSABLE ESP CONTROL SEE LINE F
Concern: Customer states Dashcam icon intermittently disappears * Correction: General Diagnosis
Correction: USB Hub - Center Console - Front (Remove & Replace)
Parts Replaced or Added
Part MY USB HUB FRONT(1522264-00-B) 1.0
Correction: Harness - Center Console (Remove & Replace)
Parts Replaced or Added
Part ASY,CABLE,USB,1R HUB TO IP,M3(1100827-00-C) 1.0 ASY,HARN,CENTER CONSOLE,MY,PREM(2067956-02-B)
HAVING A HARD TIME WITH THE TAILGATE NOT OPENING * 0
THE SOS NOT AVAILABLE WARNING COMES ON DISPLAY, * Story: 16225 update telematic software test drove vehicle and found sos limited warning coming on dash, hooked up pathfinder and performed guided diagnosis and was prompted to checked telematic software and found software needed, update telematic software then re test drove ok
COMPLAINT: GENERATOR WILL NOT START * CAUSE: Checking. CORRECTION: The transfer switch does not need to be replaced. the unit was not plugged in correctly and all of the batteries were dead .. plugged it in and primed the generator and it started .. it is a diesel generator and needs to be warmed up meaning let the flow plugs warm it up than it will start. I went and got Mike to verify the findings.
THERE ARE NO LIGHTS ON THE RV SIDE OF THE UNIT. NO TURN, NO MARKER, NO UPPER CLERANCE LIGHTS. THE FRONT HEADLIGHTS AND TURN SIGNALS DO WORK. ALL OTHER EXTERIOR LIGHTS ARE OUT. * 4831 10.00 NON TIME FOR DIAGNOSIS. CONNECTED BATTERY CHARGER, CONNECTED SDS, PERFORMED SHORT TEST. NO RELEVANT FAULTS FOUND. VISUALLY INSPECTED WIRING FOR DAMAGE. NONE FOUND. ATTEMPTED TO TRACE AFTER MARKET TAIL LAMP WIRING. IT APPEARS TO GO TO MULTIPLE LOCATIONS UNDER THE TRUCK. TEST FIT A KNOWN GOOD SAM CONTROL UNIT TO MAKE SURE THE MERCEDES MODULE IS SENDING THE CORRECT VOLTAGES TO THE TAIL LIGHT CONNECTORS. FOUND THE FACTORY TAIL LAMP CONNECTORS TO HAVE POWER AND GROUND PRESENT. REMOVED DRIVERS SEAT TO CHECK FOR AFTER MARKET FUSES AND WIRING EVERYTHING UNDER THE DRIVERS SEAL APPEARS TO BE OK. REMOVED BOTH TAIL LIGHTS AND FOUND IF I SEND POWER DIRECTLY TO THE LIGHTS THEY WILL TLLUMINATE. ATTEMPTED TO CONTACT COACHMEN RV ON FRIDAY AFTERNOON
TO GET A WIRING DIAGRAM OR COMPONENT LOCATIONS. ON MONDAY GREGORY FLINT
FROM COACHMEN GOT IN TOUCH WITH ME. HE INSTRUCTED ME TO CHECK MULTIPLE
LOCATIONS ON THE INTERIOR AND EXTERIOR OF THE VEHICLE FOR THE POSSIBLE
LOCATIONS THE AFTER MARKET TAIL LAMP CONTROL MODULE COULD BE. CONTROL
UNIT WAS NOT VISUALLY PRESENT IN ANY OF THESE LOCATIONS. FINALLY AFTER REMOVING NUMEROUS PANELS AND CHECKING AREAS WITH AN INSPECTION MIRROR I FOUND THE TAIL LAMP CONTROLLER TO BE WEDGED BEHIND THE FRESH WATER TANK UNDER THE WARDROBE IN THE REAR OF THE VAN. FOUND THE CONTROLLER WAS NOT SECURED AND HAD FALLEN BEHIND THE WATER TANK CAUSING ONE OF THE CONNECTORS FOR THE CONTROL UNIT TO BECOME UNPLUGGED. SECURED THE CONTROLLER UNDER THE DRIVERS SIDE OF THE WARDROBE WITH 2 SCREWS. SECURED CONNECTOR TO THE CONTROL UNIT WITH A ZIP TIE. FUNCTION TESTED REAR EXTERIOR LIGHTING. LIGHTING NOW OPERATING PROPERLY. REINSTALLED ALL COMPONENTS. CLEARED FAULTS. FUNCTION TESTED LIGHTING ONCE AGAIN. ALL REAR EXTERIOR LIGHTS NOW OPERATING PROPERLY.
Both falcon doors won∙t open. There∙s nothing blocking the doors and they still won∙t open. Main screen sensor won∙t read. * Confirmed no issues present with falcon doors. Abnormal behavior caused by touchscreen related
issue, addressed at later labor line below (line#3...caches near full). Correction: General Diagnosis - No Trouble Found
Job [*95] REMOTE CONTROL AUDIO - Electrical
Job [*00] NO LABOR INVOLVED (C9) - Electrical
Job [*0Q] NO LABOR INVOLVED (C9) - Electrical
Job [*93] AMPLIFIER HARNESS - Electrical * Not stated
Concern: Something else - customer states: Sentry Mode still not saving clips, get notifications but
nothing shows. Dashcam records okay. This is the 7th time in for this service. * Correction: General Diagnosis
ACC LIGHT CAME ON * ACC LIGHT. UV VEHICLE OPERATION WITHIN SPECIFICATIONS.,68432 ACC LIGHT TECH COULD NOT DUPLICATE CUSTOMER CONCERN
Concern: Something else - customer states: Sentry mode is still not recording * Correction: General Diagnosis
START/STOP NOT WORKING * 68434 START STOP NOT WORKING TECH VERIFIED CUSTOMER CONCERN. AFTER
DIAGNOSIS TECH FOUND THAT BATTERY HAD NOW BEEN PROPERLY ADAPTED WHEN
REPLACED. TECH PERFORMED BATTERY ADAPTATION. START STOP NW WORKS AS
DESIGNED. AFTERMARKET BATTERY
THE CIRCUIT BREAKERS ARE IN THE PANEL CROOKED. THE WIRES ARE TOO SHORT AND PULL ON THE BREAKER. * Wiring is pushing on breakers. Relocate wiring.
sliding rear glass window opens only halfway and when closing it gets stuck and have to force close (Body Systems Trim Concern Non-Electrical) * FOUND STAR CASE S1923000051 INSTRUCTING REPLACEMENT OF UPPER CHANNEL AS FIRST STEP TO ADDRESS THIS CONCERN.∔ REPLACED UPPER REAR SLIDING WINDOW CHANNEL PER STAR CASE. VERIFIED
PROPER SLIDING WINDOW OPERATION WITH NO BINDING.
Concern: Customer states driver's brake light is out * Repaired connection at LR taillight.
Correction: General Diagnosis
Mechanical Concern [CS REMOTE START WILL NOT WORK INTERM I TTENLY. AND WHEN HE GETS IN VEHICLE IT WILL SAY REMOTE START DISABLED ON CLUSTER AND VEHICLE WILL BE IN RUN MODE HOWEVER ENGINE IS NOT RUNNING] * Mechanical Concern [CS REMOTE START WILL NOT WORK INTERMITTENLY. AND WHEN HE GETS IN VEHICLE IT WILL SAY REMOTE START DISABLED ON CLUSTER AND VEHICLE WILL BE IN RUN MODE HOWEVER ENGINE IS NOT RUNNING]
falcon wing doors have moments where they will not open from the outside switch or the touchscreen - Customer notes this has been previously diagnosed and repaired .Customer has timestamps of most recent event if needed * Unable to verify customer concern. Since vehicle logs are not available due to SD card issue, we cannot pin point root cause at this time. Performed physical inspection of left and right falcon door ultrasonic sensors and carriers. No issue found. No soft set connection found. No detached carrier found. Verified Proper Operation. **Please have customer to reschedule WITH MOST RECENT TIME STAMP if problem persists.** Correction: General Diagnosis - No Trouble Found Correction: Carrier - Sensor - Ultrasonic - Rear Door - LH (Remove & Replace)
Correction: Sensor - Ultrasonic - Rear Door - LH (Remove & Replace)
THE THERMOSTAT IS OFF BY 25 DEGREES, IF SET TO 82 DEGREES IT IS ONLY 60 * CORREC TION: REFER TO RO # 4308181
THE THERMOSTAT ON HEAT IS OFF BY 20 DEGREES * REFER TO RO # 4308181
CUSTOMER STATES THE LANE ASSIST FEATURE DOES NOT WORK. * NPF NO PROBLEM FOUND. 9501 NO TROUBLE FOUND MI 9501 MO 9507 FOUND OPERATING AS DESIGNED ON TEST DRIVE. There is two stages of warning/intervention for the driver: The first stage is the steering push back, if the lane keep assist system detects that the vehicle will cross the lane marking despite it is intervening, a second
stage warning shall be issued. The second stage warning is a chime or a haptic seat vibration, if equipped with haptic seats. If a haptic seat
vibration is used as stage 2 -warning, the vibration shall take place on the side of the seat, where the lane departure happened. When one of the following conditions are met, the system will not give alerts:
The correct turn signal is activated. An activated turn signal is interpreted as an intentional lane crossing.
The operator makes an intentional steering maneuver. The operator makes an intentional accelerating maneuver. The operator makes an intentional braking maneuver.
ECONOMY START STOP SYSTEM FAILURE INDICATOR IS ON AND THE ECO START STOP SYSTEM IS INOPERABLE AT THIS TIME, * AWARE THAT IT WILL NOT WORK WITH CHECK ENGINE LIGHT ON THIS CONCERN WILL BE ADDRESSED WITH THE MAIN BATTERY REPLACEMENT.
A Body Systems/Trim Concern (Non-Electrical) [center console rattling and has gap also USB in center console inop. Center console has been out of vehicle] * CONFIRMED CUSTOMER CONCERN. FOUND THE 104 FUSE TO BE BLOWN. REPLACED FUSE AND BLEW INSTANTLY. PULLED THE WIRING UP AND TRACED THE WIRES AND FOUND CHAFFED WIRES UNDER THE DRIVERS SEAT. REPAIRED WIRES AND REPLACED FUSE AND NOW WORKS AS DESIGNED AT THIS TIME. RE INSTALLED THE CENTER CONSOLE.
Instrument cluster does not operate ....fuel gouge is the only gouge that works....message stating no data comes up on info center * sent photos to spartan of what the dash is doing. when hooming up laptop i noticed a j1939 harness was cut behind the connector. sent photos of that to spartan. found wires to be cut from body builder screws. I had to remove kick panel and repair wires. I then tucked wires away from the screws. Brian advised me that this would be entegra warranty due to it was there screws that damaged the wires. CORRECTION: after wiring REPAIR I confirmed all dash systems are operating as designed. work complete. request 1.0 hour
Water pump stopped working * Measured power going from the relay after the switch and it was at 14.1 V DC. I then used a power probe in applied 12 V directly to the pump and it still will not work. I tested the ground and positive with continuity and found that they are shorted together. The pump needs to be replaced need 1.25 hours to remove and replace pump due to its location I will have to remove the face panel slightly in the wet day because of the tight location that the pump is in. CORRECTION: Under Daniel Phillips direction, I removed and replaced water pump with working water pump. Job is complete
THE CIRCUIT BREAKERS ARE ALL CROOKED. * MULTIPLE LABOR CODES
THE MONITOR DOES NOT REFLECT THE RIGHT CAPACITY OF FRESH WATER * SPOKE TO GREG AT COACHMEN POWER WIRE
TO FRESH WATER BAD. NEED TO RUN NEW WIRE CORRECTION: REFER TO LINE #15 FOR WARRANTY AUTHORIZATION
THE WATER PUMPT THE WATER PUMPS A LITTLE WATER AND THEN JUST PUMPS AIR * NO PROBLEM FOUND
Warranty Claim Regular [1016495769]
Job [*46] LCD INFO GAUGEtMULTIFONCTION GAUGE) (C9) - Electrical * Not stated
CS KEY FOB HAS LEFT VEHICLE MESSAGE IS COMING BACK ON CLUSTER. HAS HAPPEND SEVERAL TIMES SINCE FIXED. JOE G HAS VIDEOS IN EMAIL * PROGRAMMED NEW KEY FOB