SatRadio/Nav/ComnSys:BluetoothConnectionNotWork/Intermittent
RADIO WILL NOT CONNECT TO PHONES. AND AT TIMES WILL SWITCH FROM PANDORA TO RADIO. AND WILL NOT SWITCH BACK, AND THEN WHEN SWAPPED BACK YOU CAN HEAR PANDORA BUT THE SCREEN ONLY HAS A LOADING SCREEN. * SOFTWARE 031-168 HARMAN AUDIO / NAVI UNIT REPROGRAMMING.UPDATED AUDIO UNIT PER TSB 15-236-18R FOR THIS CONDITION. OLD SOFTWARE VERSION REL_U1.18.38.50 NEW SOFTWARE VERSION REL.
UNABLE TO PLACE CALL THROUGH BMW CONNECT TO DRIVE-SOS MALFUNCTION * DEFECTIVE TCB VERIFIED COMPLAINT, FOUND BMW ASSIST CALLS FAILED. CONNECT BATTERY CHARGER, CHECKED FAULTS, FOUND FAULTS CD0600,
S8411, S8412, S8410. PERFORMED DIAGNOSIS TEST PLAN FOR COMPLAINTS. TEST
PLANS CHECKED AND STATED NOTHING WAS WRONG WITH THE CAR, CHECKED ONLINE
ACCOUNT INFORMATION. WENT TO CONNECT DRIVE PORTAL, VERIFIED ACCOUNT
INFORMATION, IT IS CORRECT. HAD BMW GENIUS CHECKED WITH BMW NA TO
VERIFIED INFORMATION WAS CORRECT, IT WAS. UPDATE/PROGRAM COMPLETE CAR.
MADE TEST CALLS AFTER PROGRAMMING, SYSTEM STILL FAIL TO CALL BMW
ASSIST. LOWERED HEADLINER, INSPECT TCB FOR WATER DAMAGE AND HARNESS
CONNECTIONS, NO PROBLEM FOUND. TEST PLAN STATED TO REPLACE TCB, NO
DAIGCODE WAS IN TEST PLAN. REPLACE TCB. PROGRAM CAR AGAIN. CHECKED
FUNCTIONS AFTER REPLACEMENT, SYSTEM OPERATES NORMAL, TEST CALL WAS
MADE, BMW ASSIST READ OUT CARS INFORMATION CORRECTLY.
ONSTAR STATES THE HARD DRIVE HAS CRASHED, AND INTERNET DOES NOT WORK. * TELEMATICS CODE B101D-37 ECU HARDWARE/SOFTWARE MALFUNCTION HISTORY, TRIED KNOWN GOOD DEVICE SHOES CONNECTING TO NETWORK CORRECTION ADVISED BY TAC CASE 9-6451383060 TO RECONFIGURE FILE WAS SENT TO VEHICLE FROM GM, PERFORM SECOND GLOBAL RESET
PHONE NOT CONNECTING TO VEHICLE * Not stated.
CARPlAY WONâT CONNECT INTERMITTENTLY, WILE USING BLUETOOTH CONNECTION BLANKS OUT * BULLETIN RELATE TO FUTURE SOFTWARE UPDATE;
Ð WHEN MAKING BLUETOOTH PHONE CALL-PARTY ON RECEIVING END HEARS LOUD
CRACKLING AND CUTS OFF IN MIDDLE OF TALKING. UNABLE TO UNDERSTAND WHAT OCCUPANTS IN VEHICLE ARE SAYING. SOMETIMES IT WONT EVEN CONNECT. APPLE 11 PRO MAX VERSION 14.7.1 * 3296 NOTE CUSTOMER PHONE IS NOT COMPATIBLE AT THIS TIME CHECK CAR SYSTEM SOTA ON AND SYSTEM IS WORKING AT THIS TIME NOTE THAT LAND ROVER AS UP DATED SOFTWARE COMING OUT NOT RELEASED AT THIS TIME .
SOUND RADIO SOUND CUTS OUT WHEN PLAYING BLUETOOTH MUSIC THROUGH AN APPLE PHONE * DURING INSPECTION, USED TWO ECHNICIANS PHONES, THEY WERE IPHONE 12S. BOTH CONNECTED PROPERLY AND WENT FOR DRIVE AND WORKED ENTIRE TIME WITHOUT CUTTING IN OR OUT. NEVER LOSS BLUE TOOTH CONNECTION. FOUND RADIO SOFTWARE OUT OF DATE. REPROGRAMMED RADIO VIA SPS AND SOFTWARE IS NOW UP TO DATE. LABOR OP 2887408. WCC 80YN82913002
FACTORY EQUIPPED BLUETOOTH SPEAKER WILL ONLY WORK FOR ABOUT 15 MINS SEEMS TO NOT CHARGE APPROPRIATELY. * Ordered 6LQ27TX7AD :SPEAKER: WIRELESS BLUETOOTH perform diag and check for codes and bulletins none found checked charging port behind passenger seat and works as it should be ordered speaker.
was in for audio issues we did audio update
customer now states these items still having issue A few times the screen blips and states ny phone isn't compatible,
screen says my iPod isn't connected (but it was connected and was playing seconds before the message popped up), and Waze shut down a couple of times. * WE ORDERED AUDIO UNIT BUT HONDA CALLED AND SAID THEY WERE
SENDING A DISPLAY CUSTOMER WILL CALL TO MAKE AN APPOINTMENT
ARE HAVING BLUETOOTH AND RADIO ISSUES, SIMILAR TO THE PREVIOUS SERVICE VISIT. * SEE LINE ABOVE
RFH module. 1 684 34 597AE RECEIVER-WIRELESS CONTROL MODULE * 3456 SCAN VEHICLE WAS FOUND MULTIPLES CODE ON RADIO FREQUENCY HUB (RF-HUB) MODULE LOST COMUNICATION-C1502 - 31 AND IPC-U1489 IMPLAUSIBLE DATA RECEIVED FROM RFH MODULE, RFH MODULE LOST COMMUNICATION TO THE CLUSTER, RFH MODULE CAUSE KEY FOB NOT DETECT, TIRE PRESSURE SENSORS LOCATION UNDETERMINED CAUSE ALL CUSTOMER CONCERNS, RFH MODULE NEED TO BE
REPLACED PER LOST COMMUNICATION. Hub, radio frequency (RFH) wireless control - Test and Replace
SPEAKER VOL WHEN USING BLUE TOOTH IS VERY LOW (IS NORMAL IN LOANER CAR) * NO PROBLEM FOUND
Story: 446 I used my Iphone to test the sound through blue-tooth and system is operating as designed.
THE APPLE CARPLAY IS NOT WORKING * Labor Type: ISRV Technician Number: 718 Op Code: REPAIR Comeback RO Number: Description: TECHNICIAN COMPLETED THE FOLLOWING REPAIRS LaborS: 0.00 Failed Part Number: PartsS: 0.00 Failed Code: MiscellaneousÂ: 0.00 Failed Part Quantity:
C/S THE BLUETOOTH KEEPS LOOSING
 CONNECTION WITH APPLE.AND ANDROID
PHONES. * 13542 VERIFIED COMPLAINT. INSPECTED AND FOUND FRONT AUDIO CONTROL MODULE (ACM) SOFTWARE UP TO DATE. PERFORMED SELF TEST AND FOUND NO FAULTS. STARTED A TA CASE FOR ASSISTANCE. AFTER SEVERAL ATTEMPTS OF A SOFTWARE UPDATE WITH A MANUAL PATCH, IT FINALLY WENT THROUGH. PAIRED A KNOWN GOOD PHONE AND CHECKED OPERATION, AUDIO AND CALLS WORK AS
DESIGNED. PAIRED PHONE ALSO NOW AUTO CONNECTS AS IT SHOULD. OKAY AT THIS TIME. TA CASE # 2867981
RADIO/BLUETOOTH INOP//INSTALL SOP * TECH VERIFIED INTERNAL FAILURE IN RADIO.
Radio/Telenatlcs Gateway Module - Test and Replace Exchange unit (1 - Semi-Skilled)
WHEN USING BLUETOOTH AND MAKING CALLS THEY CAN HEAR THEM BUT THE PERSON ON THE OTHER END CANNOT HEAR THEM ALSO LIGHTS ON OVERHEAD ARE NOT ON * TEST DROVE VEHICLE, VERIFIED CUSTOMER CONCERN, PERFORMED GFF, FOUND NO FAULTS, FOUND CARNET LIGHT NO ON. REMOVED D/S LOWER TRIM PANEL TO ACCESS AND REMOVE CARNET MODULE. REMOVED BATTERY FROM CARNET MODULE. TO PERFORM A HARD RESET OF THE MODULE. INSTALLED MODULE, INSTALLED D/S LOWER TRIM PANEL, GREEN CARNET LIGHT IS NOW PRESENT. NO FAULTS PRESENT. VEHICLE NOW OPERATING AS PER DESIGN
FACTORY EQUIPPED BLUETOOTH SPEAKER WILL ONLY WORK FOR ABOUT 15 MINS SEEMS TO NOT CHARGE APPROPRIATELY PLEASE INSTALL SOP. * Installed 6LQ27TX7AD :SPEAKER: WIRELESS BLUETOOTH INSTALLED WIRELESS SPEAKER.
PLEASE CHECK FRONT USB INPUTS. FREQUENTLY NOT WORKING OR
STOP WORKING MID DRIVE. * Not stated
THEN TALKING TO OTHERS THEY CAN'T HERE HIM * COULD NOT DUPLICATE 3429969 0.10 PAIRED PHONE(SAMSUNG GALAXYS10) AND MADE A CALL TO SERVICE CONSULTANT- VERIFIED ABLE TO HEAR WHEN TALKING OVER BLUETOOTH
WHEN MAKING A PHONE CALL AT TIMES IT WILL DIAL OUT BUT WILL NOT HAVE AUDIO. * Customer concern not verified at this time. Tested making a phone call in shop and outside shop with an iphone 12 max pro with the latest
software version 14.4.2 through wireless apple carplay. All apple carplay functionality operating correctly at this time. When making
phone call, Audio was clearly present and functionality was correct. Scanned vehicle and found no relevant diagnostic trouble codes associated with customer concern. No technical service bulletins or pending service solutions present at this time. Vehicle released back to customer.
APPLE CAR PLAY IS NOT WORKING WITH ANY PHONE AND HAS TRIED MULTIPLE DIFFERENT
CABLES- * Labor Type: Op Code: Description: LaborS: PartsS: Mi seeIlaneousS:
ISRV Technician Number: 718 REPAIR Comeback RO Number: TECHNICIAN COMPLETED THE FOLLOWING REPAIRS
0.00
0.00
0.00
USES AN IPHONE 12 AND HAS CARPLAY DROP OUT FROM CONNECTION AND USABILITY WITH MUSIC, TALKING OR TEXT READING,
HAPPENS NEARLY EVERY TIME * 21910 UNABLE TO VERIFY WITH IPHONE UPDATE SOFTWARE IMC SOTA UPDATE FOR KNOW ISSUES WITH CAR PLAY AND CONNECTIVITY
WHEN LISTENING TO THE RADIO AND THEN GETTING A PHONE CALL AND- HE GETS (BACK TO: THE MUSIC THE SOUND WILL NOT PLAY
BLUE-TOOTH/UCONNECT PHONE, SOUND IS GONE UNTIL CUSTOMER SWITCHES TO RADIO TO FM AND BACK, THEN EVERYTHING COMES BACK ON. * 6631 Confirm radio software is current. Confirm no TSBs apply. Star case # S2108000140 is similar. Potential software enhancement in 4thQT 2021.
INTERMITTENTLY  VOICE COMMANDS ARE INOPERATIVE WILL PRESS THE VOICE BUTTON AND SYSTEM DOESNT PROMPT FOR AN INSTRUCTION * A SEE LINE, "A" ABOVE
A CUSTOMER STATES AUDIO UNIT DOES NOT RECOGNIZE SMART PHONE. DOES NOT
RECOGNIZE CUSTOMER'S PHONE OR SERVICE MANAGER'S PHONE. * found usb line from audio ubit to center console has a break in it 2.10 replaced usb smartphone line
THE RIGHT FRONT WINDOW SQUEAKS WHEN YOU OPEN OR CLOSE IT * 35630 Lubed window run. No abnormal noises are present from RF window lift operation.
BLUE TOOTH SPEAKER WILL NOT CHARGE IN THE VEHICLE BUT WILL CHARGE FINE IN HIS HOUSE, WE HAVE REPLACED THE SPEAKER MULTIPLE TIMES. * verified bluetooth speaker is inop. will not charge from dock, speaker will not turn on. diag. [test found after charging speaker externally it will not turn on. internal speaker failure, diag. test on speaker dock, does not charge, tested power and ground to dock, both are present, ordered dock. Installed 6LQ27TX7AD :SPEAKER: WIRELESS BLUETOOTH Installed 6ND30TX7AC :COVER: WIRELESS SPEAKER replaced bluetooth speaker, replaced Bluetooth speaker base, verified speaker operation.
CUSTOMER STATES PHONE/ BLUE TOOTH DOES NOT ALWAYS CONNECT EN001 CUSTOMER STATES PHONE/ BLUE TOOTH DOES NOT * 40581 could not verify concern at this time --- tech was connected also checked for updates and system if updated with latest software.
CANNOT HEAR OR BE HEARD WHEN USING BLUETOOTH FOR PHONE CALLS * Installed 213 820 06 00 : MICROPHONE ran the short test, no faults found, checked on both microphones with actual values, found the ab are too low (should be around 200 DB while talking). removed headliner, replaced both microphones.
THE VEHICLE WILL NOT PLAY MUSIC WITH BLUETOOTH * 35626 Referred to SSM74591. This is a known issue with Apple IOS 13.0 and later. JLR is working on a resolution. Recommend customer delete all pairings from vehicle to phone and phone to vehicle and then
pair once again.
RADIO BLUETOOTH INTERMITTENTLY DISCONNECTS * 0
[Customer States after new battery they can not get phone to pair to radio for phone book] * CUSTOMERS PHONE WOULD NOT PAIR, PAIRED SERVICE MANAGERS PHONE AND IT CONNECTED.
portable Bluetooth speaker not charging. * used speaker until the battery was dead was able to recharge the battery and checked all  connections/ good. all functions work properly.
BLUETOOTH INOP. WONT PLAY MUSIC AT TIMES
BLUETOOTH WOULD NOT CONNECT UP. * DOCUMENT ID S217889 CIRCUIT U 2340 HAS 12 VOLTS AND CIRCUIT # 2751 HAS .1 OHMS BAD RADIO MODULE REPLACED AND PROGRAM RADIO CLAIM CODE 80YN49280342
STATES SHE WAS ON A PHONE CALL AND THE CALL ENDED BUT THE SYSTEM STILL SAID IN CALL HAD TO TURN THE VEHICLE OFF TO GET
TO GO AWAY has iPhone 11 says up to date on software * 11129 HONDA FIELD TECHNICAL SPECIALIST WAS UNABLE TO DUPLICATE THE CONCERN AT THIS TIME, FIELD SPECIALIST CHECKED THE SYSTEM
FINDING NO SHUTDOWN REASONS/CODES AT THIS TIME, NO REPAIR COMPLETED AT THIS TIME.
THE CAR PLAY DOES NOT ACTIVATE ANYMORE - DOES NOT SHOW AS AN OPTION IN THE APP * 40317 tech performed Factory reset to car play, apple car play now works as designed
VOICE ACTIVATION NOT WORKING FOR NAVIGATION SYSTEM DOES NOT EXIST FOR THIS MODES YEAR * SEE .LINE "A" ABOVE
SERVICE UPDATE BULLETIN N212327470: INFOTAINMENT SCREEN
REMAINS BLACK IN COLD TEMPERATURES. * SERVICE UPDATE
CC/9090
REPROGRAM RADIO
REPROGRAMMING CODE: 80YZ76713974
USB PROGRAMMING: 80YZ76714479
Ð Customer states Audio and entertainment system not working. Bluetooth nor blueray working. * CAUSE: F
SOP SPECIAL ORDER PART
THE RADIO SCREEN WILL RANDOMLY LOOSE CONNECTION TO BLUETOOTH AND WHEN GETTING IN IT WILL MAKE A LOUD STATIC NOISE. * 47216 unable to verify concern. could not reproduce radio issue, vehicle to be re inspected by FSE
A Customer states CUSTOMER STATES AUDIO AND ENTERTAINMENT SYSTEM NOT WORKING. RADIO BLUETOOTH NOR BLUERAY WORKING. * CS Customer states CUSTOMER STATES AUDIO AND
ENTERTAINMENT SYSTEM NOT WORKING. RADIO
BLUETOOTH NOR BLUERAY WORKING. 247815 ISPH
J CUSTOMER STATES THE PHONE BOOK DOES NOT LOAD, APPLE IPHONE 6 OR 7 At&T , 11.& * A see line "A" above